Comparison

SurveyMonkey vs PittSMART

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

SurveyMonkey

Design, distribute, and analyze surveys and feedback forms on any device. Customize questions, track responses in real-time, and share insights easily. Ideal for both casual users and professional researchers.

Highlights
  • Create surveys, quizzes, and polls
  • Edit live surveys
  • Analyze charts and responses
  • Filter and compare results
  • Share survey links
  • Monitor responses with push notifications
Features
Read full description

Create, edit, and send surveys, review results, build with expert templates, and more — seamlessly across your desktop, tablet, and phone. Here’s some of that “more” we’re talking about: • Make a survey, quiz, or poll and send it out • Edit a live survey—fix a typo or add a question you forgot to ask • Open and close surveys in your account • Analyze charts and individual responses • Filter, compare, and analyze results • Share your survey link via text, email, or social media • Share results—decide what and with whom to share • Enable push notifications to monitor responses SurveyMonkey is a global leader in survey software. We’re trusted by 98% of the Fortune 500 and over 60 million users worldwide. We’re here for survey experts and dabblers alike. PS — if you’d like to take surveys to earn gift cards or donate to charity, head on over to the SurveyMonkey Rewards app. Our app is free to download and use. Signing up for a paid plan through the app unlocks access to more advanced survey tools through an auto-renewing subscription. Subscription prices may vary based on your country of purchase. If you already have a paid plan, simply log in to enjoy paid features. Privacy Policy: https://www.surveymonkey.com/mp/policy/privacy-policy/ Terms of Use: https://www.surveymonkey.com/mp/policy/terms-of-use/

About

PittSMART

Report city issues like potholes or graffiti directly to the local government. Receive real-time updates and notifications on the resolution of your service requests. Upload photos and track the progress of your submissions.

Highlights
  • Submit service requests
  • Report city issues
  • Upload photographs
  • Receive real-time notifications
  • Track request resolution
  • Directly route to city departments
Features
Read full description

PittSMART (Pittsfield Municipal Assistance & Reporting Technology) is the Official CRM (Customer Relationship Management) App of the City of Pittsfield. PittSMART allows users to submit service requests (potholes, tall grass, graffiti, etc.,) report issues, ask questions or send concerns directly to the city where the request will be correctly routed to the appropriate city department. This means your service requests will be responded to quickly and efficiently, and you'll be notified the instant they are resolved! You will receive a tracking ID and be automatically notified when your issue has been updated or addressed. You can provide comments, upload photographs of your request/concern.

Screenshots

SurveyMonkey4 screens
PittSMART3 screens

Verdict

The call

The clearest difference is rating: SurveyMonkey at 4.6 against PittSMART's 3.5. SurveyMonkey also leads on ads (none vs shown) and ratings volume (2.8K vs 2). PittSMART's advantage is in-app purchases (none vs 10) and review sentiment (50% vs 41%). On price and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. SurveyMonkey sells 10 in-app purchases, starting at $15.99 per month. PittSMART asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

SurveyMonkey holds the better App Store score, 4.6 against 3.5. That said, the two scores are not equally well evidenced: SurveyMonkey has 2.8K ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 41% of SurveyMonkey's written reviews are positive against 50% of PittSMART's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

SurveyMonkey ships an update every 2 months, PittSMART every 7 months. The most recent releases landed on October 23, 2026 and October 24, 2026 respectively.

Scorecard8 real differences · 2 level
SurveyMonkey versus PittSMART: the parameters behind the verdict, then further details
ParameterSurveyMonkeyPittSMART
PriceFreeFree
Rating4.6 (2.8K ratings) — better3.5 (2 ratings)
Positive reviews41.4% of reviews50.0% of reviews — better
Number of ratings2.8K — better2
Update frequencyEvery 2 months — betterEvery 7 months
AdsNo — betterYes
In-app purchasesYesNo — better
MonetizationFree with in-app purchasesAd-supported — better
DevicesiPhone, iPadiPhone, iPod
Requires iOS17.113.0 — better
Further details — not scored
Size61 MB32 MB
Age rating4+4+
DeveloperSurveyMonkeyCity of Pittsfield

Customer experience

SurveyMonkey

All ratings2,762 ratings
Positive90.9%
Neutral1.7%
Negative7.5%
Written reviews502 reviews
Positive41.4%
Neutral4.4%
Negative54.2%

PittSMART

All ratings2 ratings
Positive50.0%
Neutral0.0%
Negative50.0%
Written reviews2 reviews
Positive50.0%
Neutral0.0%
Negative50.0%

Bugs and requests

SurveyMonkey

Reported bugs

3 issues
  • Login and authentication problems
  • Inconsistent survey response tracking
  • Syncing issues between web and mobile versions

Requested features

4 requests
  • Offline survey capabilities
  • Improved mobile editing and customization
  • Tiered pricing plans for different user needs
  • Better customer support and communication

PittSMART

Not enough reviews yet to summarise bugs or requests.

In-app purchases

10 purchases

SurveyMonkey

Subscriptions10
  • SELECT Plan$15.991 Month
  • SELECT Plan$17.991 Month
  • SELECT Plan$21.991 Month
Show 7 more
  • Select Plan$22.991 Month
  • SELECT Plan$23.991 Month
  • SELECT Plan$25.991 Month
  • Standard Plan (monthly)$98.991 Month
  • SELECT Plan$199.991 Year
  • SELECT Plan$229.991 Year
  • Standard Plan (annual)$399.991 Year
None

PittSMART

No in-app purchases

Questions

Is SurveyMonkey free?
SurveyMonkey is free to download, with in-app purchases available.
Is PittSMART free?
PittSMART is free to download, with no in-app purchases.
Which has better reviews, SurveyMonkey or PittSMART?
SurveyMonkey is rated higher. SurveyMonkey averages 4.6 out of 5 from 2.8K ratings, while PittSMART averages 3.5 from 2 ratings.
Do SurveyMonkey or PittSMART have ads?
PittSMART shows ads; SurveyMonkey does not.
Which is updated more often, SurveyMonkey or PittSMART?
SurveyMonkey ships an update every 2 months, and PittSMART every 7 months. Most recently, SurveyMonkey was updated on October 23, 2026 and PittSMART on October 24, 2026.

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