OSCC Remote Assistant vs ProvidentAgent ONE

Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their iPhone or iPad and interact with customers from wherever they may be. Enter OpenScape Contact Center Remote Assistant. OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad. What you can do: - Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.) - Change your routing status (e.g. from unavailable to available) - View detailed contact information on incoming calls like source, target, queue, etc. - View the real-time status of your fellow agents - Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager

ProvidentAgent ONE is a city/county specific closing cost app that comes preloaded with calculations and closing costs for Real Estate professionals. Generate quick and professional seller net sheets and buyer estimates for your clients in just seconds. ProvidentAgent ONE is jam-packed with features that are sure to wow your clients! ONE Premium subscription: Take the industry’s #1 Closing Cost app to the next level with ONE Premium! Here’s how it works: Getting started is simple. Download the ONE app now and sign up for a free 30-day trial. We have monthly and annual plans available. ONE Premium costs $0.99 per month (monthly plan) OR $9.99 per year (annual plan). Payment will be charged to your iTunes account at the confirmation of purchase. You can cancel any time during your 30-day free trial via the iTunes store settings and then you will not be charged. Further, plans automatically renew unless you turn off auto-renew in your iTunes account 24 hours before the end of your current subscription period. To learn more, check our terms of use http://palmagent.com/terms/. With ONE Premium you have: • A user can opt in for a free 30 day trial, but they are required to enter their payment information first. They will be charged for the monthly or annual subscription, depending on the option they choose, after the free 30-day trial is comparisonlete, unless they cancel before the next billing date. The monthly subscription is $0.99/month and the annual subscription is $9.99/year. • After the 30 day free trial, payment will be charged to your iTunes Account corresponding to the plan chosen. • ONE Premium Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. • Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. • Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. • Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable. If you’re not ready for unlimited access, you can still run buyer and seller estimates with the ONE free plan. All details are in our terms of use and privacy policy http://palmagent.com/privacy/ http://palmagent.com/terms/ Questions? Suggestions? You can speak to a real person at PalmAgent. Our trusty customer support team is just an email away --- simply write to mailto:support@palmagent.com