Comparison

OK Alone vs mHelpDesk

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

OK Alone

This app enhances lone worker safety by providing automated check-ins, location monitoring, and emergency alerts. It helps ensure workers complete shifts safely with features like man-down detection and high-risk check-ins, all managed through a user-friendly interface.

Highlights
  • Automated check-in reminders
  • Man down detection
  • High-risk check-ins
  • GPS location tracking
  • Panic button
  • What3words integration
  • Handsfree voice commands
Features
Read full description

Lone worker app with man down for managing worker safety when working alone. OK Alone protects your lone workers. The lone worker app with man down automatically reminds staff when they miss a check-in, monitors their location and it enables your workers to tell OK Alone they are going into a high risk situation. OK Alone is the perfect low-cost lone worker system to ensure workers complete each shift safely. The all in one solution is a simple safe worker app (that doesn’t require additional clunky hardware) that connects workers with a supervisor who monitors their health and well-being. 98% OF USERS SAY OK Alone DOES A GOOD JOB OF PROTECTING THEIR LONE WORKERS! The OK Alone system has a wide range of features designed to make staff working remotely feel safer. An automated countdown timer, as required by work alone legislation and the duty of care, will remind an employee to check in using either the smartphone app, sms or phone call. Other features like Man down detection and high risk check ins give staff an increased sense of security. FEATURES FOR LONE WORKERS - Control check-in frequency - Adjust your worker's check-in frequency based on their risk. - Easy to use Help / Panic Button - With a single button, instantly send for help in an emergency. - High risk check-ins - Rapidly adapt to changing situations by shortening your next check-in time. - What3words Integration - OK Alone has partnered with what3words to provide worker locations in their simple 3 word format - Man Down Protection - As a man down app, if you stop moving and can't respond, OK Alone identifies the issue and triggers a man down alarm. - Find your Workers - Know where your workers are in an emergency using the phone's GPS. Comes with battery saving modes. - Start Shift Reminders - Ensure staff stay safe by reminding them to start the app each morning. - Real time status reporting - The dashboard shows you the most recent status, location and contact details for all your workers. - Handsfree Voice Commands - Use Siri voice commands to check-in, send for help and more. - Organize Workers into Groups - Split your workers by department, team or shift pattern and quickly update their settings all at once. - Lone Worker Training – Our experienced team will guide you through the whole process of setting up and getting your company using OK Alone. Please note that continuous use of GPS will dramatically reduce your battery life.

About

mHelpDesk

Streamline your field service business with a comprehensive mobile solution. Manage scheduling, create estimates and invoices, and communicate with customers and staff seamlessly. Work offline and sync automatically when a connection is restored.

Highlights
  • Offline/online sync
  • Simplified scheduling
  • Onsite estimates
  • Faster invoicing
  • Customer support tools
  • Field and office communication
Features
Read full description

mHelpDesk makes running your field service business easy -- whether you’re in the office or on a job. With seamless scheduling, estimates and invoices, and customer and staff communication, mHelpDesk has everything you need to get more organized and win more jobs. Our app features the ability to work offline, meaning even if they’re in a basement or an area without a WiFi or cell signal, your team can still get the job done. Work Online or Offline With our innovative offline feature, your team can continue to work even when a WiFi or cell signal isn’t available. Then the app automatically syncs as soon as a connection is found. Simplified Scheduling Check your own schedule or your team’s schedule, and create new jobs and appointments directly within the app. Sync our mHelpDesk schedule with Google Calendar for extra efficiency. Professional Estimates, Onsite Create and send estimates on the go, using professional templates that you’ve selected and customized. When the work is done, you can turn the estimate into an invoice with a few button clicks. Invoices That Get Paid Faster View or email professional-looking invoices directly from your phone, allowing you to take payment immediately. Customer Support, Made Easy By keeping all of your lead, customer, and job details within the app, your team always has the information they need. And with our automated email and SMS (text) alerts, team members and customers can always have the latest information on job status. Connecting Field and Office With our robust app, communication between office and field techs is seamless. Data is updated automatically so that everyone is on the same page. mHelpDesk saves you time and energy in connecting field and office staff so that everyone can focus on job quality and customer service. Over 12,000 customers use mHelpDesk to run their business more efficiently. "We now convert more leads into paying jobs. The professional quotes included are so much better than our old carbon copies." - Nancy S. (Owner @ Vantage Landscaping) "We have been using mHelpDesk for 2 years and it's really helped my company get organized. We've now adopted the software across the company from sales to engineers and it’s improving our efficiency all the time." - Lisa T. (Owner @ Appliance Rescue) "With mHelpDesk I enter the work once and I'm done. Even better, I can have clients pay me on the spot." - Derek K. (Director @ Kite Refrigeration) Everything You Need to Get the Job Done - Web and mobile access - Offline/online sync - Scheduling - Lead management - Job management - Email/SMS (text) Automation - Estimates - Invoices - Inventory - QuickBooks integration mHelpDesk Has Happy Customers Across Many Industries - HVAC - General contractors - Electricians - Plumbers - Handymen - Exterminators - Locksmiths - Roofers - Installers - Repairmen - AND MORE Getting Started If you’re already a mHelpDesk customer, then download the app for FREE and sign in with your account credentials. About Us For 10+ years, mHelpDesk has been developing products entirely focused on field service businesses. Our mission is to help our customers simplify and streamline those necessary manual office tasks so they can spend more time on their customers and craft. Disclaimer mHelpDesk uses your GPS in your phone - continued use of GPS running in the background can decrease battery life.

Screenshots

OK Alone4 screens
mHelpDesk4 screens

Verdict

The call

The clearest difference is rating: OK Alone at 4.3 against mHelpDesk's 3.5. OK Alone also leads on review sentiment (75% vs 42%) and update cadence (every 8 days vs every 3 months). mHelpDesk's advantage is ratings volume (198 vs 3). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

OK Alone holds the better App Store score, 4.3 against 3.5. That said, the two scores are not equally well evidenced: mHelpDesk has 198 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 75% of OK Alone's written reviews are positive against 42% of mHelpDesk's.

UpkeepUpdate frequency

OK Alone ships an update every 8 days, mHelpDesk every 3 months. The most recent releases landed on October 11, 2026 and October 21, 2026 respectively.

Scorecard4 real differences · 6 level
OK Alone versus mHelpDesk: the parameters behind the verdict, then further details
ParameterOK AlonemHelpDesk
PriceFreeFree
Rating4.3 (3 ratings) — better3.5 (198 ratings)
Positive reviews75.0% of reviews — better41.7% of reviews
Number of ratings3198 — better
Update frequencyEvery 8 days — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad
Requires iOS16.616.0 — better
Further details — not scored
Size155 MB41 MB
Age rating4+4+
DeveloperPeoplesafe Personal Safety LtdmHelpdesk, LLC

Customer experience

OK Alone

All ratings3 ratings
Positive66.7%
Neutral33.3%
Negative0.0%
Written reviews8 reviews
Positive75.0%
Neutral25.0%
Negative0.0%

mHelpDesk

All ratings198 ratings
Positive62.1%
Neutral4.5%
Negative33.3%
Written reviews84 reviews
Positive41.7%
Neutral10.7%
Negative47.6%

Bugs and requests

OK Alone

Not enough reviews yet to summarise bugs or requests.

mHelpDesk

Reported bugs

21 issues
  • App freezes when scrolling on iOS 16+
  • Entire screen moves when attempting to sign documents
  • Cannot navigate between jobs without closing and reopening app
  • Same job information displays for multiple work orders
  • Photo upload failures
Show 16 more
  • Timer continues running after clocking out
  • iPad app glitches and crashes
  • Scope of work deletes itself mid-report
  • App locks in work order preventing clock out
  • Items take forever to populate
  • Random app crashes
  • Freezing after each item entry
  • Search bars become unselectable
  • Attached documents cannot be opened
  • Schedule changes don't sync properly to app
  • Closed work orders reappear
  • Cursor disappears in text fields
  • Notes visible in app but not syncing to web
  • Job numbers jump to different jobs
  • App stuck on Leads page
  • Login errors and authentication issues

Requested features

17 requests
  • Landscape orientation support for iPad and tablets
  • PDF upload capability from mobile app
  • Improved screen rotation and responsiveness
  • Better syncing between mobile and web platforms
  • Modern UI redesign for current screen sizes
Show 12 more
  • Ability to disable location tracking popups
  • Multiple photo upload at once
  • Third-party keyboard support
  • Ability to edit customer notes with cursor control
  • Service location selection from app
  • Payment modification from mobile app
  • Sales tax item creation from app
  • Better QuickBooks integration
  • Multi-day job scheduling capability
  • Online customer payment portal
  • Role-based access control for staff visibility
  • Improved search functionality in app

In-app purchases

None

OK Alone

No in-app purchases

None

mHelpDesk

No in-app purchases

Questions

Is OK Alone free?
OK Alone is free to download, with no in-app purchases.
Is mHelpDesk free?
mHelpDesk is free to download, with no in-app purchases.
Which has better reviews, OK Alone or mHelpDesk?
OK Alone is rated higher. OK Alone averages 4.3 out of 5 from 3 ratings, while mHelpDesk averages 3.5 from 198 ratings.
Do OK Alone or mHelpDesk have ads?
Neither OK Alone nor mHelpDesk shows ads.
Which is updated more often, OK Alone or mHelpDesk?
OK Alone ships an update every 8 days, and mHelpDesk every 3 months. Most recently, OK Alone was updated on October 11, 2026 and mHelpDesk on October 21, 2026.

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