Downtowner vs Basalt Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Downtowner
Request eco-friendly rides on-demand to get around town. See wait times, track your driver's arrival, and travel within designated service areas for work or leisure.
- On-demand ride requests
- View wait times
- Track driver progress
- Service area travel
- Eco-friendly transportation
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Downtowner is an eco-friendly on-demand ride service changing the way you get around town. It's easy! - Tell us where you're headed to view the wait time. Then, just tap to request! - Track your driver's progress. We'll let you know when they get close! - Ride anywhere within our service area. Work or play, we've got you covered! Download the app and ride with us!
Basalt Connect
Request and track complimentary, on-demand rides within Historic Downtown Basalt and Willits. Simply enter your trip details to see estimated wait times, then book your ride and follow your driver's progress in real-time.
- On-demand transportation
- Complimentary service
- Real-time ride tracking
- Estimated wait times
- Easy ride requests
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Basalt Connect is a complimentary, on-demand transportation service. The service operates in Historic Downtown Basalt and Willits. It's easy to use! - Input your ride info to view the estimated wait time. - Tap the Request Ride button. - Track your driver’s progress. We’ll let you know when we’re getting close!
Screenshots
Verdict
The clearest difference is update cadence: Downtowner at every 4 months against Basalt Connect's every 18 months. Downtowner also leads on ratings volume (416 vs 34). Basalt Connect's advantage is review sentiment (100% vs 90%) and iOS requirement (13.4 vs 15.0). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.8 for Downtowner against 4.9 for Basalt Connect. That said, the two scores are not equally well evidenced: Downtowner has 416 ratings behind it against 34, so its average is the more settled of the two. Written reviews are what separate them: 90% of Downtowner's written reviews are positive against 100% of Basalt Connect's.
Downtowner ships an update every 4 months, Basalt Connect every 18 months. The most recent releases landed on October 23, 2026 and October 14, 2026 respectively.
| Parameter | Downtowner | Basalt Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (416 ratings) | 4.9 (34 ratings) — better |
| Positive reviews | 89.7% of reviews | 100.0% of reviews — better |
| Number of ratings | 416 — better | 34 |
| Update frequency | Every 4 months — better | Every 18 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPod |
| Requires iOS | 15.0 | 13.4 — better |
| Further details — not scored | ||
| Size | 134 MB | 39 MB |
| Age rating | 4+ | 4+ |
| Developer | Via Transportation, Inc. | Downtowner App, Inc. |
Customer experience
Downtowner
Basalt Connect
Bugs and requests
Downtowner
Reported bugs
5 issues- Wait time estimates jump dramatically and change frequently
- Unable to verify ride request status after placement
- Account termination feature not functioning properly
- App login issues with password verification
- Drivers passing by and not stopping for waiting passengers
Requested features
7 requests- Extended service hours, including morning availability
- Expand service to additional locations (e.g., Aspen Meadows)
- Save multiple addresses in app
- Credit card tipping option
- Direct phone number for customer support
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- Better account management and deletion options
- Improved driver accountability system
Basalt Connect
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Downtowner
No in-app purchases
Basalt Connect
No in-app purchases
Questions
Is Downtowner free?
Is Basalt Connect free?
Which has better reviews, Downtowner or Basalt Connect?
Do Downtowner or Basalt Connect have ads?
Which is updated more often, Downtowner or Basalt Connect?
Other comparisons
