Dukhan Mobile vs HSBC Qatar
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Dukhan Mobile
Manage your daily banking needs securely and conveniently. Open accounts, apply for finance, and make transfers anytime. This app offers a streamlined way to handle your finances without visiting a branch.
- Open accounts
- Apply for finance
- View and share IBAN
- Manage kid's accounts
- Issue/replace credit cards
- Redeem reward points
- Pay bills
- Money transfers
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Driven by innovation, Dukhan Bank Mobile App simplifies banking for you. With a secure two factor biometric login it’s now easier to meet your daily banking needs safely. Manage your bank accounts and make transfers around the clock with the Dukhan mobile app. The app allows you to: · Open an account · Apply for finance · View and share your IBAN · View and manage your kid’s account · Issue and replace credit card · Manage and redeem your reward points · Open an additional account directly · Pay bills – Ooredoo – Kahramaa – Vodafone · Transfer money through Western Union · Transfer cash using your credit card · Set-up standing orders · Make cardless cash withdrawals Registration is simple and can be done with just a few steps using your ATM card number and PIN. There is no need to visit a bank branch. In fact, you can try the app right now!
HSBC Qatar
Manage your HSBC accounts, credit cards, and loans securely on the go. Make local and international transfers, and utilize Qatar Mobile Payments for convenient transactions. Requires HSBC Personal Internet Banking registration.
- Secure logon with Touch ID/Face ID
- View account balances and transaction details
- Local and foreign currency transfers
- International payments to existing payees
- Qatar Mobile Payments via mobile number or QR code
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The HSBC Qatar app has been specially built for our customers*, with reliability at the heart of its design. Enjoy security and convenience with these great features: • Secure and simplified logon with Touch ID/Face ID – for faster log on • View account balances & transaction details of your HSBC accounts, credit cards and loans • Make local and foreign currency transfers to existing payees within Qatar Send payments internationally to existing payees • Qatar Mobile Payments – send funds to other registered users using a mobile number or an alias. Alternatively scan a QR code to make a transfer to an individual, merchant or a government entity. To log on to this app you must be an HSBC Personal Internet Banking customer. If you are not yet registered, please visit www.hsbc.com.qa Already a customer? Log on with your existing online banking details Download the new HSBC Qatar app today to enjoy the freedom of banking on the go! * Important note: This App is designed for use in Qatar. The products and services represented within this App are intended for Qatar customers. This App is provided by HSBC Bank Middle East Limited ('HSBC Qatar’) for the use of existing customers of HSBC Qatar. Please do not download this App if you are not an existing customer of HSBC Qatar *. HSBC Qatar is authorised and regulated in Qatar by the Qatar Central Bank and lead regulated by the Dubai Financial Services Authority. If you are outside of Qatar, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation. © Copyright HSBC Bank Middle East Limited (Qatar) 2021 ALL RIGHTS RESERVED. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, on any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of HSBC Bank Middle East Limited. HSBC Bank Middle East Limited Qatar Branch, P.O. Box 57, Doha, Qatar, regulated by Qatar Central Bank for the purpose of this promotion and lead regulated by the Dubai Financial Services Authority. By downloading this app you agree to and accept the HSBC Online Banking Terms and Conditions available through https://www.hsbc.com.qa/help/download-centre/
Screenshots
Verdict
The clearest difference is rating: HSBC Qatar at 4.5 against Dukhan Mobile's 1.7. HSBC Qatar also leads on ratings volume (521 vs 6). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
HSBC Qatar holds the better App Store score, 4.5 against 1.7. That said, the two scores are not equally well evidenced: HSBC Qatar has 521 ratings behind it against 6, so its average is the more settled of the two. Written reviews point the same way: 16% of Dukhan Mobile's written reviews are positive against 23% of HSBC Qatar's.
Dukhan Mobile ships an update every 5 weeks, HSBC Qatar every 2 months. The most recent releases landed on November 6, 2026 and November 7, 2026 respectively.
| Parameter | Dukhan Mobile | HSBC Qatar |
|---|---|---|
| Price | Free | Free |
| Rating | 1.7 (6 ratings) | 4.5 (521 ratings) — better |
| Positive reviews | 16.0% of reviews | 23.4% of reviews — better |
| Number of ratings | 6 | 521 — better |
| Update frequency | Every 5 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 295 MB | 312 MB |
| Age rating | 4+ | 4+ |
| Developer | Dukhan Bank | HSBC Global Services (UK) Limited |
Customer experience
Dukhan Mobile
HSBC Qatar
User reviews
Dukhan Mobile
From 6 App Store ratingsWhat we love
- 👍 Easy to use
- 👍 Good services
- 👍 Valuable features
- 👍 New look appreciated
- 👍 Simple interface
Room to improve
- 🐛 Crashes frequently
- 🐛 Slow performance
- 🐛 Login issues
- 🐛 Technical errors
- 🐛 Outdated interface
HSBC Qatar
From 521 App Store ratingsWhat we love
- 🔒 Strong security and fraud protection focus
- 👍 Simple and clean user interface design
- 💱 Good exchange rates for currency conversion
- 🌍 Seamless international transfers to global HSBC accounts
- 🔐 Face ID authentication works seamlessly
Room to improve
- ⏱️ Slow transaction processing times
- ❌ No Apple Pay, Samsung Pay, or Google Pay support
- 📉 Extremely limited app functionality compared to competitors
- 🏦 Poor customer service and call center support
- 🔄 Frequent forced app updates blocking usage
Bugs and requests
Dukhan Mobile
Reported bugs
96 issues- Cannot transfer money
- Loan EMI amount still blocked
- Cannot enter application
- ATM card pin change issues
- New update is slow
Show 91 moreShow fewer
- Not intuitive
- Keeps logging out
- Cannot login to account
- Forgot credentials not working
- Face ID hardly works
- Stopped working after last update
- Customer service cannot help with app access
- Cannot login to own account
- App is slow and crashes
- Technical error all the time
- App is outdated and useless
- Security can be improved
- Horrible app, cannot do anything
- Keeps giving error messages on login
- App is slow
- App is slow and always in technical error
- App is not working
- Technical error warning
- App doesn't work half the time
- Everything gets cut off when app opens
- Does not support biometric ID for iPhone 12
- App keeps crashing
- Crashes when selecting beneficiary
- No proper login facilities
- Many errors
- Won't let you log in although it says you are
- International transfer function is horrendous
- Continues to load until eternity when transferring money
- Complicated, keeps on crashing
- Enter beneficiaries and need to delete, enter again because of special character
- App crashes multiple times
- Not aligned properly for 12 mini
- Bottom screen button is unresponsive
- Very slow and error full app
- Have to log in at least 5 times before access
- Cannot log in for hours
- Cannot even login
- Page stuck
- Some error page popped up
- Too much drama to login
- Hanging application
- Login time taking time and showing errors
- Frequently crashes
- Face ID still doesn't work
- Always crashes when there are an influx of users
- Struggle to logon when traveling internationally
- Crashes whenever I log in
- App crashes half the time
- Inconvenient having to log in repeatedly
- Program keeps crashing
- Indicating successful access but won't let you do anything
- Taken to App Store when accessing via internet
- Works inconsistently
- Just works when it wants
- Keeps crashing on login
- Disappears off the screen on login
- Takes 2 to 3 attempts to login
- Microphone access not needed
- Cannot use app if listening to things on phone
- App crashes very frequently
- Unreliable
- SMS received but app shows error
- No assistance from call center
- Login system keeps dropping out
- App crashes when logging in
- App crashes multiple times before login
- Only been able to log in successfully 5 times in 6 months
- App crashes as soon as you log in
- Trying to login for more than 1 hour and still can't get through
- App is unstable and unreliable
- Face ID setup but app giving error message
- Annoyingly says successful login with nothing happening
- Takes 10 min to get an OTP
- Website has problems
- Needs more development
- Automatically logged out as soon as any option is opened
- No option to pay water and electricity bills
- Cannot pay kharamaa bills
- Does not support Face ID for iPhone XS Max
- Does not support fingerprint
- Face ID not activated, only fingerprint
- Need update for iPhone X
- Cannot access account in iOS 10
- Last update on Jan 2015
- App needs to be updated to support new OS 9
- App doesn't start at all in iPhone 6
- Invalid entry even when logging in from browser
- Does not support iOS 8 and iPhone 6/6+
- App not working
- Cannot sign in to account
- Application is not working at all
Requested features
9 requests- Bring back the old app or fix bugs
- Improve interface and transitions
- Add balance peek feature
- Support Face ID for iPhone
- Update for newer iOS versions
Show 4 moreShow fewer
- Add option to pay utility bills
- Improve international transfer function
- Add cardless withdrawal
- Add WU feature
HSBC Qatar
Reported bugs
6 issues- Service not available error after login
- App crashes after updates
- Payments not reflecting or taking excessive time to reflect
- International transfer failures
- Inconsistent payment processing during holidays
Show 1 moreShow fewer
- App requires constant updates before usage allowed
Requested features
15 requests- Apple Pay, Samsung Pay, and Google Pay integration
- Add international beneficiaries through app
- Transfer between global HSBC accounts via app
- Virtual or one-time card generation
- Update profile details within app
Show 10 moreShow fewer
- Travel notification submission through app
- Pending transaction visibility
- Daily balance display after each transaction
- Instant fund transfers instead of next business day processing
- FAWRAN service integration
- Qatar Mobile Payments (QMP) restoration
- Card cancellation functionality in app
- IBAN checking within app
- Local account transfers via app
- More comprehensive premier account benefits
In-app purchases
Dukhan Mobile
No in-app purchases
HSBC Qatar
No in-app purchases
Questions
Is Dukhan Mobile free?
Is HSBC Qatar free?
Which has better reviews, Dukhan Mobile or HSBC Qatar?
Do Dukhan Mobile or HSBC Qatar have ads?
Which is updated more often, Dukhan Mobile or HSBC Qatar?
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