HID Mobile Access vs Trueserve SL
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HID Mobile Access
Unlock doors and gates using your smartphone. This app securely grants access after your organization has been set up with compatible readers and your administrator issues Mobile IDs. It enhances the door opening experience by detecting readers even when the app is closed.
- Unlock doors and gates with smartphone
- Secure Mobile IDs
- Reader detection when app is closed
- Location services for reader detection
- Organization setup required
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HID Mobile Access® merges security with convenience by enabling a smartphone or other mobile device to securely open a door or gate. If you would like to start using HID Mobile Access® in your organization please visit http://www.hidglobal.com/services/mobile-access to learn more about the service and compatible readers. The App will only be useful to you once your organization has been setup with compatible readers and your security administrator can issue Mobile IDs. To improve the door opening experience, we detect readers when the app is not open. Location Services is used exclusively for this purpose.
Trueserve SL
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TrueServe SL is newly redone and rethought. This app can be used to not only record process service GPS location and photographs, but also your account also comes with a website to view and edit your information. TrueServe SL is a DCA compliant app, and new features include auto-completion of the address of service.
Screenshots
Verdict
The clearest difference is update cadence: HID Mobile Access at every 3 months against Trueserve SL's every 51 months. Trueserve SL's advantage is iOS requirement (9.0 vs 15.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
HID Mobile Access ships an update every 3 months, Trueserve SL every 51 months. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.
| Parameter | HID Mobile Access | Trueserve SL |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (9.3K ratings) — better | — |
| Positive reviews | 22.5% of reviews | — |
| Number of ratings | 9.3K — better | — |
| Update frequency | Every 3 months — better | Every 51 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod, Apple Watch — better | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 9.0 — better |
| Further details — not scored | ||
| Size | 134 MB | 3 MB |
| Age rating | 4+ | 4+ |
| Developer | HID Global | JJL Technologies |
Bugs and requests
HID Mobile Access
Reported bugs
4 issues- Bluetooth connectivity issues
- Conflicts with Apple Pay
- Unreliable unlock detection
- Disappearing widget functionality
Requested features
4 requests- Integration with Apple Wallet
- Standalone Apple Watch functionality
- Customizable settings (e.g. favorite readers)
- Improved background/locked-screen operation
Trueserve SL
Not enough reviews yet to summarise bugs or requests.
In-app purchases
HID Mobile Access
No in-app purchases
Trueserve SL
No in-app purchases
Questions
Is HID Mobile Access free?
Is Trueserve SL free?
Do HID Mobile Access or Trueserve SL have ads?
Which is updated more often, HID Mobile Access or Trueserve SL?
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