Comparison

Tawasul. vs نفاذ | NAFATH

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Tawasul.

Submit suggestions and complaints to government entities in Bahrain. This mobile application provides a convenient way to access eChannels, ensuring your feedback reaches the right departments efficiently. Track your submissions with dedicated teams and performance indicators.

Highlights
  • Submit suggestions and complaints
  • Access government eChannels
  • Submit from anywhere, anytime
  • Dedicated government teams
  • Performance indicators and timeframes
Read full description

Tawasul App is the mobile version of the National Suggestions & Complaints System which is one of the essential eChannels that enable citizens and residents to submit their suggestions and complaints to any government entity in Kingdom of Bahrain easily at any time and from anywhere by utilizing the mobile features that add more value to the services. Every government entity in Tawasul has assigned a dedicated team to handle the suggestions and complaints according to a pre-set performance indicator and timeframe based on the case category.

About

نفاذ | NAFATH

This app provides a secure and trusted national digital identity system. It allows users to verify their identity using biometrics for accessing various digital services from government and private entities. Manage your digital identity, activate accounts, and update information with high security standards.

Highlights
  • Secure digital identity verification
  • Biometric identity authentication
  • Digital identity account management
  • Request acceptance service
  • Single authentication service
  • Location verification
Read full description

Nafath.. Secure and Trusted Digital Identity About Nafath: A national digital identity system that seeks to enable users to benefit from digital services by verifying individuals’ identities with the highest standards of security and reliability. Nafath includes a national platform that provides secure and reliable access to various government and private entities, as well as a national application that allows digital identity verification using individuals’ biometrics to enable users to benefit from digital services securely and reliably. This contributes to enhancing the quality of life and strengthening the concept of digital identity across the Kingdom. Nafath app was designed to facilitate secure and reliable access to digital services, which include: • Requests Acceptance Service: Allows secure and reliable verification of individuals’ identities and enables them to accept requests received from service providers. • Verification via Biometrics Service: Allows the verification of individuals’ identity using their biometrics, which increases the security level in digital interaction. • Digital Identity Account Management Services: Enables users to manage their digital identity accounts, which include: 1. Digital Identity Activation. 2. Digital Identity Mobile Number Update. 3. Digital Identity Temporary Suspension. • Single Authentication Service: Enables users to verify their identity to complete biometrics authentication without the need for a pre-registered digital identity account. • Location Verification Service: Allows verifying individuals’ presence at boarding crossings or event venues during identity authentication with ease and reliability.

Screenshots

Tawasul.4 screens
نفاذ | NAFATH4 screens

Verdict

The call

The clearest difference is rating: Tawasul. at 4.1 against نفاذ | NAFATH's 3.0. Tawasul. also leads on review sentiment (49% vs 14%) and iOS requirement (11.0 vs 15.6). نفاذ | NAFATH's advantage is ratings volume (1.8K vs 296). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Tawasul. holds the better App Store score, 4.1 against 3.0. That said, the two scores are not equally well evidenced: نفاذ | NAFATH has 1.8K ratings behind it against 296, so its average is the more settled of the two. Written reviews point the same way: 49% of Tawasul.'s written reviews are positive against 14% of نفاذ | NAFATH's.

UpkeepUpdate frequency

Tawasul. ships an update every 2 months, نفاذ | NAFATH every 6 weeks. The most recent releases landed on October 26, 2026 and October 27, 2026 respectively.

Scorecard4 real differences · 6 level
Tawasul. versus نفاذ | NAFATH: the parameters behind the verdict, then further details
ParameterTawasul.نفاذ | NAFATH
PriceFreeFree
Rating4.1 (296 ratings) — better3.0 (1.8K ratings)
Positive reviews48.9% of reviews — better14.2% of reviews
Number of ratings2961.8K — better
Update frequencyEvery 2 monthsEvery 6 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS11.0 — better15.6
Further details — not scored
Size37 MB96 MB
Age rating4+4+
DevelopereGovernment Authority BahrainNATIONAL INFORMATION CENTER

Customer experience

Tawasul.

All ratings296 ratings
Positive78.0%
Neutral5.7%
Negative16.2%
Written reviews45 reviews
Positive48.9%
Neutral6.7%
Negative44.4%

نفاذ | NAFATH

All ratings1,825 ratings
Positive47.6%
Neutral3.5%
Negative48.9%
Written reviews155 reviews
Positive14.2%
Neutral0.6%
Negative85.2%

User reviews

Tawasul.

From 296 App Store ratings

What we love

  • 👍 Good initiative for communication
  • 🚀 Fast response and efficiency
  • 👍 Solves many cases
  • 👍 Professional management
  • 👍 Excellent government app

Room to improve

  • 😞 No follow-up on cases
  • 😞 Cases closed without resolution
  • 😞 Lack of accountability
  • 😞 Unhelpful responses
  • 😞 App is useless

نفاذ | NAFATH

From 1.8K App Store ratings

What we love

  • 🔒 Security and safety
  • 🚀 Efficient and easy to use
  • 👍 Simplifies processes

Room to improve

  • 🐛 Crashes and bugs
  • 🔍 Facial recognition issues
  • 🤖 Unreliable app performance
  • 🔑 Complicated authentication

Bugs and requests

Tawasul.

Reported bugs

2 issues
  • App crashes occasionally
  • App hangs sometimes

Requested features

10 requests
  • Add more government entities
  • Allow employees to submit grievances
  • Dedicated app employees in government offices
  • Respond in the same language as the complaint
  • Include other institutions (CSB, traffic)
Show 5 more
  • Allow new attachments in responses
  • Increase character limit for responses
  • Option to agree/disagree to close a case
  • Ensure cases are resolved before closing
  • More strict enforcement by municipality

نفاذ | NAFATH

Reported bugs

3 issues
  • Frequent crashes and freezes
  • Facial recognition not working
  • Compatibility issues with latest iOS

Requested features

3 requests
  • Bring back fingerprint/password option
  • Improve facial recognition accuracy
  • Optimize app stability and reliability

In-app purchases

None

Tawasul.

No in-app purchases

None

نفاذ | NAFATH

No in-app purchases

Questions

Is Tawasul. free?
Tawasul. is free to download, with no in-app purchases.
Is نفاذ | NAFATH free?
نفاذ | NAFATH is free to download, with no in-app purchases.
Which has better reviews, Tawasul. or نفاذ | NAFATH?
Tawasul. is rated higher. Tawasul. averages 4.1 out of 5 from 296 ratings, while نفاذ | NAFATH averages 3.0 from 1.8K ratings.
Do Tawasul. or نفاذ | NAFATH have ads?
Neither Tawasul. nor نفاذ | NAFATH shows ads.
Which is updated more often, Tawasul. or نفاذ | NAFATH?
Tawasul. ships an update every 2 months, and نفاذ | NAFATH every 6 weeks. Most recently, Tawasul. was updated on October 26, 2026 and نفاذ | NAFATH on October 27, 2026.

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