My Trimble Protected vs Mutualink Edge

The My Trimble Protected (MTP) mobile app enables Trimble dealers to efficiently manage product support and service issues remotely. Field technicians can initiate support requests and attach high-resolution images and videos, providing Trimble support with a clear understanding of the issue. MTP facilitates real-time communication with Trimble experts, accelerating problem resolution. The MTP Mobile app key features: Effortless Case Creation: Technicians can quickly create detailed support cases for their dealership and customers directly from mobile devices, capturing all necessary information upfront. Rich Media Attachments: Seamlessly attaching images and videos to support cases adds crucial context, enabling quicker issue diagnosis and targeted guidance, minimizing follow-up and site visits. Real-Time Communication: MTP facilitates direct, real-time communication between field technicians and support specialists via active support cases, enabling efficient troubleshooting, faster diagnoses, and effective solutions. Proactive Notifications: Users are promptly notified about the status of their support and service cases, allowing them to stay updated and take necessary actions.

The Mutualink Edge app provides real time mobile interoperable sharing, including PTT and multimedia sharing over secure networks. When you deploy Mutualink you achieve optimal levels of advanced communication and multimedia interoperability. The Interoperable Response and Preparedness Platform (IRAPP) is a growing network of local, state and federal partners, providing interconnectivity for collaboration and coordinated emergency response. Use legacy communication assets, as well as the newest communication devices – radio, video surveillance, mobile phones, sensor systems. Perfect for BYOD work environments. • Download as part of your agency’s Mutualink Edge deployment to securely share voice, video and data within your organization and with other IRAPP network partners. • Optimize legacy and communication assets: telephone (SIP, VoIP, PSTN), mobile phone, LMR, video surveillance systems, data files in any format. • Connects via any broadband - 3G, 4G, wired, wireless (WiFi) - satellite or microwave connection, to include FirstNet as available. • Send and receive full-motion video • Send and receive data files • Send and receive text messages • Securely encrypted real-time communications in a distributed network • Download to multiple devices User licenses are required. Wallingford, CT. based Mutualink redefines interoperability by creating networks of interoperable communities that are instantly capable of sharing radio, voice, text, video, data files and telephone communications in a secure environment. The combination of affordability, invitation based control and the simplicity of use changes the way entire communities across the country communicate. Public safety communication and preparedness is evolving into an environment where all critical organizations within communities, as well as among and between communities, are now interacting with one another in seamless ways that are separate and apart from how the general public communicates with the critical organizations during day to day operations and in times of crisis. Additionally, Mutualink’s pragmatic and affordable approach makes interoperable communications accessible to all high-value community assets such as schools, hospitals and places of mass gathering, creating completely interoperable communities that scale across America and the world.