ServiceChannel vs WERCSmart® ItemScan
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServiceChannel
Manage work orders, conduct site inspections, and review proposals from anywhere. Streamline facility management with tools for tracking, editing, and auditing locations and equipment. Capture actionable intelligence on-site to improve efficiency.
- Create, search, and edit work orders
- Proposal review and actions
- On-site inspections with Site Audit Manager
- Search work orders by various criteria
- Filter work orders by status
- Edit work order details including status, priority, and schedule
- Capture facility condition and submit work orders on-site
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Create, search, and edit Work Orders anytime from anywhere to minimize the time required to get your WOs completed. Proposal review and actions on the fly. Conduct on-site inspections of your locations with Site Audit Manager. Search Work Orders By: • Tracking Number • Work Order Number • Purchase Order Number • Location Keyword Reassign Work Orders Filter Work Orders by Status Exclude/Include Supply and Maintenance Categories in any list Edit Work Order Details: • Status • Priority • Schedule Date • Trade • Provider • NTE • Purchase Order Number • Description • Category - Notes - Photos and Attachments Proposals • Approve • Reject • View Details • View Photos and Attachments • On Hold • Assign Site Audit Manager Simple and thorough capture & centralization of actionable intelligence on location and equipment condition. Ensure consistent and comprehensive location audits, by anyone, through • Rapid, on-site capture of facility condition • Cross audit decision support • In-audit submission of work orders • Conduct audits for facilities, safety, loss prevention, construction punch lists, etc • No auditor training required Please Note: Site Audit Manager requires an additional license.
WERCSmart® ItemScan
Instantly access product compliance information for safe transport, handling, and disposal. Scan items to receive immediate instructions, especially for hazardous waste, reducing errors and costs associated with manual processes.
- Product compliance information access
- Safe transport instructions
- Handling guidelines
- Disposal procedures
- Hazardous waste identification
- Container placement instructions
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Get product compliance information anywhere, anytime. Our app enables employees to immediately get instructions for how to safely transport, handle, and dispose your sourced products with a single product scan. Identify, segregate, and account for the disposal of products that are hazardous waste using UL’s Hazardous Waste Accumulation Program. Accurate container placement instructions are received instantly within the application, substantially reducing the time of human judgement and the associated costs due to error-prone traditional manual processes.
Screenshots
Verdict
The clearest difference is rating: ServiceChannel at 4.7 against WERCSmart® ItemScan's 3.3. ServiceChannel also leads on ratings volume (839 vs 7) and update cadence (fortnightly vs every 2 months). WERCSmart® ItemScan's advantage is monetization model (free vs freemium) and iOS requirement (15.0 vs 17.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ServiceChannel holds the better App Store score, 4.7 against 3.3. That said, the two scores are not equally well evidenced: ServiceChannel has 839 ratings behind it against 7, so its average is the more settled of the two. Written reviews point the same way: 15% of ServiceChannel's written reviews are positive against 0% of WERCSmart® ItemScan's.
ServiceChannel ships an update fortnightly, WERCSmart® ItemScan every 2 months. The most recent releases landed on November 11, 2026 and November 2, 2026 respectively.
| Parameter | ServiceChannel | WERCSmart® ItemScan |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (839 ratings) — better | 3.3 (7 ratings) |
| Positive reviews | 14.9% of reviews — better | 0.0% of reviews |
| Number of ratings | 839 — better | 7 |
| Update frequency | Fortnightly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 96 MB | 60 MB |
| Age rating | 4+ | 4+ |
| Developer | ServiceChannel | UL Information & Insights |
Customer experience
ServiceChannel
WERCSmart® ItemScan
Bugs and requests
ServiceChannel
Reported bugs
12 issues- App crashes when opening service tickets
- App crashes when using camera outside app
- Login required repeatedly despite recent authentication
- Unable to upload pictures in work order creation
- App sticks on 'logging in' screen
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- Invalid PIN error messages
- No issue list available error
- No provider found error after updates
- Unsupported URL error code
- App gets stuck on location selection
- Description dialogue box causes app closure
- Missing tracked orders in app and on PC
Requested features
8 requests- Work order filters matching web platform
- Quick view option for work orders
- Feedback section for completed work
- iPad-optimized version
- Remember login option
Show 3 moreShow fewer
- Ability to disable location tracking requirement
- Streamlined invoice submission process
- Improved photo loading speed
WERCSmart® ItemScan
Not enough reviews yet to summarise bugs or requests.
In-app purchases
ServiceChannel
No in-app purchases
WERCSmart® ItemScan
No in-app purchases
Questions
Is ServiceChannel free?
Is WERCSmart® ItemScan free?
Which has better reviews, ServiceChannel or WERCSmart® ItemScan?
Do ServiceChannel or WERCSmart® ItemScan have ads?
Which is updated more often, ServiceChannel or WERCSmart® ItemScan?
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