Comparison

ServiceChannel vs WERCSmart® ItemScan

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ServiceChannel

Manage work orders, conduct site inspections, and review proposals from anywhere. Streamline facility management with tools for tracking, editing, and auditing locations and equipment. Capture actionable intelligence on-site to improve efficiency.

Highlights
  • Create, search, and edit work orders
  • Proposal review and actions
  • On-site inspections with Site Audit Manager
  • Search work orders by various criteria
  • Filter work orders by status
  • Edit work order details including status, priority, and schedule
  • Capture facility condition and submit work orders on-site
Read full description

Create, search, and edit Work Orders anytime from anywhere to minimize the time required to get your WOs completed. Proposal review and actions on the fly. Conduct on-site inspections of your locations with Site Audit Manager. Search Work Orders By: • Tracking Number • Work Order Number • Purchase Order Number • Location Keyword Reassign Work Orders Filter Work Orders by Status Exclude/Include Supply and Maintenance Categories in any list Edit Work Order Details: • Status • Priority • Schedule Date • Trade • Provider • NTE • Purchase Order Number • Description • Category - Notes - Photos and Attachments Proposals • Approve • Reject • View Details • View Photos and Attachments • On Hold • Assign Site Audit Manager Simple and thorough capture & centralization of actionable intelligence on location and equipment condition. Ensure consistent and comprehensive location audits, by anyone, through • Rapid, on-site capture of facility condition • Cross audit decision support • In-audit submission of work orders • Conduct audits for facilities, safety, loss prevention, construction punch lists, etc • No auditor training required Please Note: Site Audit Manager requires an additional license.

About

WERCSmart® ItemScan

Instantly access product compliance information for safe transport, handling, and disposal. Scan items to receive immediate instructions, especially for hazardous waste, reducing errors and costs associated with manual processes.

Highlights
  • Product compliance information access
  • Safe transport instructions
  • Handling guidelines
  • Disposal procedures
  • Hazardous waste identification
  • Container placement instructions
Features
Read full description

Get product compliance information anywhere, anytime. Our app enables employees to immediately get instructions for how to safely transport, handle, and dispose your sourced products with a single product scan. Identify, segregate, and account for the disposal of products that are hazardous waste using UL’s Hazardous Waste Accumulation Program. Accurate container placement instructions are received instantly within the application, substantially reducing the time of human judgement and the associated costs due to error-prone traditional manual processes.

Screenshots

ServiceChannel4 screens
WERCSmart® ItemScan4 screens

Verdict

The call

The clearest difference is rating: ServiceChannel at 4.7 against WERCSmart® ItemScan's 3.3. ServiceChannel also leads on ratings volume (839 vs 7) and update cadence (fortnightly vs every 2 months). WERCSmart® ItemScan's advantage is monetization model (free vs freemium) and iOS requirement (15.0 vs 17.0). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

ServiceChannel holds the better App Store score, 4.7 against 3.3. That said, the two scores are not equally well evidenced: ServiceChannel has 839 ratings behind it against 7, so its average is the more settled of the two. Written reviews point the same way: 15% of ServiceChannel's written reviews are positive against 0% of WERCSmart® ItemScan's.

UpkeepUpdate frequency

ServiceChannel ships an update fortnightly, WERCSmart® ItemScan every 2 months. The most recent releases landed on November 11, 2026 and November 2, 2026 respectively.

Scorecard6 real differences · 4 level
ServiceChannel versus WERCSmart® ItemScan: the parameters behind the verdict, then further details
ParameterServiceChannelWERCSmart® ItemScan
PriceFreeFree
Rating4.7 (839 ratings) — better3.3 (7 ratings)
Positive reviews14.9% of reviews — better0.0% of reviews
Number of ratings839 — better7
Update frequencyFortnightly — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS17.015.0 — better
Further details — not scored
Size96 MB60 MB
Age rating4+4+
DeveloperServiceChannelUL Information & Insights

Customer experience

ServiceChannel

All ratings837 ratings
Positive92.4%
Neutral2.3%
Negative5.4%
Written reviews47 reviews
Positive14.9%
Neutral6.4%
Negative78.7%

WERCSmart® ItemScan

All ratings7 ratings
Positive57.1%
Neutral0.0%
Negative42.9%
Written reviews2 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

Bugs and requests

ServiceChannel

Reported bugs

12 issues
  • App crashes when opening service tickets
  • App crashes when using camera outside app
  • Login required repeatedly despite recent authentication
  • Unable to upload pictures in work order creation
  • App sticks on 'logging in' screen
Show 7 more
  • Invalid PIN error messages
  • No issue list available error
  • No provider found error after updates
  • Unsupported URL error code
  • App gets stuck on location selection
  • Description dialogue box causes app closure
  • Missing tracked orders in app and on PC

Requested features

8 requests
  • Work order filters matching web platform
  • Quick view option for work orders
  • Feedback section for completed work
  • iPad-optimized version
  • Remember login option
Show 3 more
  • Ability to disable location tracking requirement
  • Streamlined invoice submission process
  • Improved photo loading speed

WERCSmart® ItemScan

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

ServiceChannel

No in-app purchases

None

WERCSmart® ItemScan

No in-app purchases

Questions

Is ServiceChannel free?
ServiceChannel is free to download, with no in-app purchases.
Is WERCSmart® ItemScan free?
WERCSmart® ItemScan is free to download, with no in-app purchases.
Which has better reviews, ServiceChannel or WERCSmart® ItemScan?
ServiceChannel is rated higher. ServiceChannel averages 4.7 out of 5 from 839 ratings, while WERCSmart® ItemScan averages 3.3 from 7 ratings.
Do ServiceChannel or WERCSmart® ItemScan have ads?
Neither ServiceChannel nor WERCSmart® ItemScan shows ads.
Which is updated more often, ServiceChannel or WERCSmart® ItemScan?
ServiceChannel ships an update fortnightly, and WERCSmart® ItemScan every 2 months. Most recently, ServiceChannel was updated on November 11, 2026 and WERCSmart® ItemScan on November 2, 2026.

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