Comparison

ServiceChannel vs Crave Associate

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ServiceChannel

Manage work orders, conduct site inspections, and review proposals from anywhere. Streamline facility management with tools for tracking, editing, and auditing locations and equipment. Capture actionable intelligence on-site to improve efficiency.

Highlights
  • Create, search, and edit work orders
  • Proposal review and actions
  • On-site inspections with Site Audit Manager
  • Search work orders by various criteria
  • Filter work orders by status
  • Edit work order details including status, priority, and schedule
  • Capture facility condition and submit work orders on-site
Read full description

Create, search, and edit Work Orders anytime from anywhere to minimize the time required to get your WOs completed. Proposal review and actions on the fly. Conduct on-site inspections of your locations with Site Audit Manager. Search Work Orders By: • Tracking Number • Work Order Number • Purchase Order Number • Location Keyword Reassign Work Orders Filter Work Orders by Status Exclude/Include Supply and Maintenance Categories in any list Edit Work Order Details: • Status • Priority • Schedule Date • Trade • Provider • NTE • Purchase Order Number • Description • Category - Notes - Photos and Attachments Proposals • Approve • Reject • View Details • View Photos and Attachments • On Hold • Assign Site Audit Manager Simple and thorough capture & centralization of actionable intelligence on location and equipment condition. Ensure consistent and comprehensive location audits, by anyone, through • Rapid, on-site capture of facility condition • Cross audit decision support • In-audit submission of work orders • Conduct audits for facilities, safety, loss prevention, construction punch lists, etc • No auditor training required Please Note: Site Audit Manager requires an additional license.

About

Crave Associate

This interactive fitting room solution empowers store associates to enhance the customer shopping experience. It facilitates on-demand product requests, omnichannel capabilities, personalized staff engagement, and instant product recommendations.

Highlights
  • On-demand product requests
  • Omnichannel capabilities
  • Personalized staff engagement
  • Instant product recommendations
  • Interactive fitting room solution
Read full description

Welcome to the Crave Retail Associate app! Are you ready to change the way people shop in your stores? This robust interactive, fitting room solution will change the way you shop and try on clothes. We listened to the need of your customers and focused on 4 key areas: * On-demand product requests * Omnichannel capabilities * Personalized engagement from store staff * Instant product recommendations Crave Associate allows store personal to interact with customers using the Crave Shopper interactive fitting room solution.

Screenshots

ServiceChannel4 screens
Crave Associate3 screens

Verdict

The call

The clearest difference is monetization model: Crave Associate at free against ServiceChannel's freemium. Crave Associate also leads on rating (5.0 vs 4.7) and iOS requirement (15.0 vs 17.0). ServiceChannel's advantage is ratings volume (827 vs 3) and update cadence (fortnightly vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Crave Associate holds the better App Store score, 5.0 against 4.7. That said, the two scores are not equally well evidenced: ServiceChannel has 827 ratings behind it against 3, so its average is the more settled of the two.

UpkeepUpdate frequency

ServiceChannel ships an update fortnightly, Crave Associate every 2 months. The most recent releases landed on October 26, 2026 and October 20, 2026 respectively.

Scorecard5 real differences · 5 level
ServiceChannel versus Crave Associate: the parameters behind the verdict, then further details
ParameterServiceChannelCrave Associate
PriceFreeFree
Rating4.7 (827 ratings)5.0 (3 ratings) — better
Positive reviews14.9% of reviews—
Number of ratings827 — better3
Update frequencyFortnightly — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS17.015.0 — better
Further details — not scored
Size99 MB53 MB
Age rating4+4+
DeveloperServiceChannelCrave Retail, Inc.

Customer experience

ServiceChannel

All ratings821 ratings
Positive92.2%
Neutral2.3%
Negative5.5%
Written reviews47 reviews
Positive14.9%
Neutral6.4%
Negative78.7%

Crave Associate

All ratings3 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

ServiceChannel

Reported bugs

12 issues
  • App crashes when opening service tickets
  • App crashes when using camera outside app
  • Login required repeatedly despite recent authentication
  • Unable to upload pictures in work order creation
  • App sticks on 'logging in' screen
Show 7 more
  • Invalid PIN error messages
  • No issue list available error
  • No provider found error after updates
  • Unsupported URL error code
  • App gets stuck on location selection
  • Description dialogue box causes app closure
  • Missing tracked orders in app and on PC

Requested features

8 requests
  • Work order filters matching web platform
  • Quick view option for work orders
  • Feedback section for completed work
  • iPad-optimized version
  • Remember login option
Show 3 more
  • Ability to disable location tracking requirement
  • Streamlined invoice submission process
  • Improved photo loading speed

Crave Associate

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

ServiceChannel

No in-app purchases

None

Crave Associate

No in-app purchases

Questions

Is ServiceChannel free?
ServiceChannel is free to download, with no in-app purchases.
Is Crave Associate free?
Crave Associate is free to download, with no in-app purchases.
Which has better reviews, ServiceChannel or Crave Associate?
Crave Associate is rated higher. ServiceChannel averages 4.7 out of 5 from 827 ratings, while Crave Associate averages 5.0 from 3 ratings.
Do ServiceChannel or Crave Associate have ads?
Neither ServiceChannel nor Crave Associate shows ads.
Which is updated more often, ServiceChannel or Crave Associate?
ServiceChannel ships an update fortnightly, and Crave Associate every 2 months. Most recently, ServiceChannel was updated on October 26, 2026 and Crave Associate on October 20, 2026.

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