Avaya Call Management System Mobile Supervisor vs DashCX
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Avaya Call Management System Mobile Supervisor
This app transforms your iPad into a mobile command center for call center supervisors. It provides real-time performance metrics and statistics, allowing for immediate oversight and assistance to agents. Customizable thresholds offer visual alerts for critical call center activity.
- Real-time performance metrics
- Agent and skill statistics
- Customizable thresholds
- Visual performance indicators
- Drill-down data views
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Avaya Call Management System (CMS) Mobile client turns your iPad into a mobile Call Center decision making device. CMS Mobile facilitates untethering Call Center Supervisors from their desk and allows Supervisors to walk around the contact center to provide immediate oversight and assistance to agents. CMS Mobile provides real time information to assist Call Center Supervisors to answer the question “Can I relax now? ”. Features Supported on CMS Mobile: - Real time performance metrics and statistics for skills and agents - Thresholds that provide visual indication to the user when call center metrics fall outside acceptable boundaries - Customizable thresholds - Drill through from skill based view to agents based view to allow immediate deeper understanding of call center activity **** Requires network access to CMS product server version R17 R3 and a valid CMS user Login **** **** Requires externally signed certificate to be installed on the CMS server **** **** Designed for iPad 2, 3rd generation, 4th generation and iPad Air ****
DashCX
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DashCX is your team’s mobile inbox for customer conversations. Manage chats, contacts, labels, and notes on the go—send template messages with inline parameter editing, assign teammates, and keep work moving on iPhone and iPad. • Chat faster • Real‑time updates, pinned chats, powerful filters • One‑tap actions: reply, info, copy • Voice notes and media attachments • Send smarter templates • Quick edit template to send • Auto‑resolve values from contact data • Attach images/videos/PDFs with clear validation • Manage contacts with confidence • Quick add/edit with permission-aware fields • Name/number search with instant local caching • Labels, teams, and assignment controls • Notes that work for teams • Form‑based notes with mentions and attachments • Clean, readable note cards • Built for reliability • Offline-friendly contact caching • Thoughtful safe‑area, keyboard, and header behavior Requires a DashCX account with appropriate permissions.
Screenshots
Verdict
The clearest difference is update cadence: Avaya Call Management System Mobile Supervisor at monthly against DashCX's every 3 months. Avaya Call Management System Mobile Supervisor also leads on iOS requirement (5.1.1 vs 15.1). DashCX's advantage is device support (3 vs 1). On price, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Avaya Call Management System Mobile Supervisor ships an update monthly, DashCX every 3 months. The most recent releases landed on November 1, 2026 and October 30, 2026 respectively.
| Parameter | Avaya Call Management System Mobile Supervisor | DashCX |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (1 ratings) — better | — |
| Number of ratings | 1 — better | — |
| Update frequency | Monthly — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPad | iPhone, iPad, iPod — better |
| Requires iOS | 5.1.1 — better | 15.1 |
| Further details — not scored | ||
| Size | 44 MB | 32 MB |
| Age rating | 4+ | 4+ |
| Developer | Avaya, Inc. | EdgeCX |
In-app purchases
Avaya Call Management System Mobile Supervisor
No in-app purchases
DashCX
No in-app purchases
Questions
Is Avaya Call Management System Mobile Supervisor free?
Is DashCX free?
Do Avaya Call Management System Mobile Supervisor or DashCX have ads?
Which is updated more often, Avaya Call Management System Mobile Supervisor or DashCX?
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