Special Tours vs Universal Assistance
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Special Tours
Access all your travel details digitally, including daily itineraries and hotel confirmations. Stay connected with 24-hour passenger support and communicate with your guide, all offline and without roaming charges.
- Digital travel itinerary
- Confirmed hotel list
- Offline service access
- 24-hour passenger helpdesk
- Guide communication
- Service quality control
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QUICK, EASY, FREE. New exclusive APP for Special Tours Passengers. The End of the paper, everything you need for your trip in digital format. - Daily Travel Itinerary, hotel´s list in 100 % confirmed. - All confirmed service offline without roaming charges. - Passenger´s helpdesk 24 hours telephone, wherever you are, with Special Tours Staff in Spanish. - Guide´s mailbox: Total communication with your guide during your travel. - Quality Control: Evaluates our services, your opinion is very important for us, and be part of our Traveler´s Club (Club del Viajero)! All you can imagine, with Special Tours!
Universal Assistance
This app provides comprehensive travel assistance services globally, available 24/7. It helps travelers with health issues, legal problems, and lost items like luggage or documents through a dedicated call center system.
- 24/7 multilingual call centers
- Global operations across five continents
- Assistance for health mishaps
- Support for legal problems
- Help with lost luggage and documents
- State-of-the-art assistance system
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About us Born 40 years ago, our company has been providing comprehensive assistance services to travelers ever since. Our global operations serve customers across five continents through our 24/365 multilingual call centers located across the world. Starting March 2018, Universal Assistance is part of Cover-More Group, the travel assistance and travel insurance division of Zurich Insurance Group. In the event of a health mishap, legal problem, loss of luggage, passport or documents, a simple phone call sets into motion the most state-of-the-art assistance system.
Screenshots
Verdict
The clearest difference is rating: Universal Assistance at 4.5 against Special Tours's 2.3. Universal Assistance also leads on ratings volume (411 vs 7). Special Tours's advantage is review sentiment (33% vs 25%) and device support (3 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Universal Assistance holds the better App Store score, 4.5 against 2.3. That said, the two scores are not equally well evidenced: Universal Assistance has 411 ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 33% of Special Tours's written reviews are positive against 25% of Universal Assistance's, so the app with the better star average is not the one people write more warmly about.
Special Tours ships an update every 2 months, Universal Assistance monthly. The most recent releases landed on October 24, 2026 and October 29, 2026 respectively.
| Parameter | Special Tours | Universal Assistance |
|---|---|---|
| Price | Free | Free |
| Rating | 2.3 (7 ratings) | 4.5 (411 ratings) — better |
| Positive reviews | 33.3% of reviews — better | 24.9% of reviews |
| Number of ratings | 7 | 411 — better |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 32 MB | 195 MB |
| Age rating | 4+ | +12 |
| Developer | Special Tours | Universal Assistance S.A. |
Customer experience
Special Tours
Universal Assistance
In-app purchases
Special Tours
No in-app purchases
Universal Assistance
No in-app purchases
Questions
Is Special Tours free?
Is Universal Assistance free?
Which has better reviews, Special Tours or Universal Assistance?
Do Special Tours or Universal Assistance have ads?
Which is updated more often, Special Tours or Universal Assistance?
Other comparisons
