FieldMaster Technician vs Tech Assist

FieldMaster Technician is a business application that empowers mobile technicians who are using the Trimble Field Service Management Fleet Management solution to streamline work flows and improve service delivery by getting them to the right place at the right time with the information they need to do their job correctly the first time. Enhanced features, such as collaboration tools, allow technicians to optimize efficiency by communicating and working as a team to respond rapidly to customer requests by finding who is nearest to them if they need a part or tool they don’t currently have or if they need help with an unexpected aspect to a job. The FieldMaster Technician allows mobile workers to: · View their daily tasks, see which are completed and which are still outstanding · Log their daily activities, such as starting/ending work, breaks, warehouse visits and refueling stops · Search for a specific or locate nearby team members when in need of assistance · View nearby team members in a list or map at any time · View contact information for team members · Search to find specific or view nearby key locations · View Daily Logs to see a report of the tasks and activities for the day. Note: FieldMaster Technician App will track location in high accuracy mode only for tracking feature enabled users, this will consume battery. Remember to logout from the application after work hours. Continued use of GPS running in the background can dramatically decrease battery life.

Bruviti Tech Assist: The Ultimate Support Service App for Field technicians Transform your OEM support service with Bruviti Tech Assist, an AI-powered solution designed to tackle the dual challenge faced by service organizations: delivering fast, accurate, and superior customer service while reducing costs. This cutting-edge app empowers field technicians with advanced tools, providing them with AI-driven diagnostics and precise parts provisioning to enhance first-time fix rates. Discover Bruviti Tech Assist's Powerful Features: Categorized Issues: Say goodbye to endless searching. Bruviti Tech Assist provides a comprehensive library of categorized problems, each with ready solutions for your agents. Decision Trees: Our app's decision trees guide your agents through troubleshooting, offering exhaustive paths to root causes and solutions. AI-Powered Contextual Search: The future is here! Our smart assistant understands more than just keywords, providing relevant search results quickly and efficiently. One-Click Product Info: No more scrambling for manuals. Access all the product information you need with just a single click. Real-Time Product Updates: Stay up-to-date with quick product updates at your fingertips, making your agents feel like they have a tech whisperer by their side (fault diagnoses) Parts Prediction: Provides frontline technicians with accurate fault diagnostics and correct parts provisioning, resulting in improved first-time fix rates. Information at your fingertips: easy and quick access to all troubleshooting guides and manuals fed in to the system AI-Driven Onboarding: From decision tree generation to context search, our powerful AI works behind the scenes to make onboarding and training a breeze for new support team members. Bruviti Tech Assist doesn't just improve your support service—it revolutionizes it. Our users report significant improvements to their KPIs, including lower call times, higher first-call resolution rates, and improved fix rates. Plus, with our app, you'll be able to lower the hiring bar, train newbies quickly, and gain deep product insights for your management. Upgrade Your Support Service Today: Make the smart choice and experience superior service delivered intelligently with Bruviti Tech Assist. Download the app now on the Apple App Store and connect with us to elevate your support service to new heights.