Freshservice vs SIE kiosk

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others. The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think! Key features of Freshservice mobile app 1) Push notifications to stay on top of things. 2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it. 3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views. 4) Insert canned responses when needed and attach files as necessary. 5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’. 6) Search your list of users or for the right solution in your knowledge base. 7) Get a quick overview of your help desk. 8) Requesters can access the service catalog and even place and track service requests. 9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner. 10) Agents can log in easily using Active Directory SSO or SAML. 11) Share tickets via common IM apps. 12) Reduce undue workload by merging similar tickets. What our customers say about the app “Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.” Joshua Lyon, ICT Manager Donvale Christian College “The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.” Tony Casey, Manager of IT Motorama “The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.” Ben Laxton, Service Delivery Manager Royal Rehab

Every day, millions of visitors are welcome at some of the most innovative and secure organizations, but they’re asked to sign in on a paper log book. Not only is the visitor’s list visible to anyone, but leveraging the data is a manual, time-consuming process. Sign In Enterprise is a visitor management system designed for large organizations that need to manage complex risks and comply with regulations and elevate experiences across geographies, locations, and visitor types. Integrated with DocuSign and Salesforce, the Sign In Enterprise platform provides you with enhanced workplace security and compliance, it creates another touch point for actionable data capture for your leads and contacts. Automate your sign-in process, and make the right first impression. Features: - Customizable experiences for each type of guest - Fully brandable user interface (logo, colors, styles, messaging) - Ability to notify hosts of their guest's arrival by email, text, or Slack - Captures photos of guests for security, or requests other forms of identification - Fully integrated with DocuSign for the most secure digital signatures of non-disclosure agreements or liability waivers - Print Visitor badges for easy identification - Monitor Visitor sign-ins for security and help remind receptionists of repeat guests - Capture data and store it in Salesforce for a full view of your customers - Integrates with Active Directory for maintaining current lists of employees at each location Get your visitors to where they need to be, faster. Sign In Enterprise automates your entire sign-in process, from welcoming your guests, securing their information, adhering to your connecting them with the right people, and ensuring they sign your mutual nondisclosure agreement. Make welcoming your employees and visitors a seamless, memorable, and efficient experience.