Freshservice vs Regroup Mobile

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others. The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think! Key features of Freshservice mobile app 1) Push notifications to stay on top of things. 2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it. 3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views. 4) Insert canned responses when needed and attach files as necessary. 5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’. 6) Search your list of users or for the right solution in your knowledge base. 7) Get a quick overview of your help desk. 8) Requesters can access the service catalog and even place and track service requests. 9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner. 10) Agents can log in easily using Active Directory SSO or SAML. 11) Share tickets via common IM apps. 12) Reduce undue workload by merging similar tickets. What our customers say about the app “Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.” Joshua Lyon, ICT Manager Donvale Christian College “The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.” Tony Casey, Manager of IT Motorama “The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.” Ben Laxton, Service Delivery Manager Royal Rehab

Regroup Mobile enables organizations like schools, businesses, and local governments to keep people safe and informed during emergencies and everyday events through fast mass notifications. Whether you are an administrator, employee, or student of an organization that uses Regroup, our powerful mobile app will enable you to customize your notification settings and receive important alerts. Regroup Clients: For clients of Regroup, the app empowers admins, staff, and other group leaders to easily and quickly access the full power of Regroup Mass Notification from the palm of their hand using any iOS device. - Alert from Anywhere: Quickly reach any recipient or group from wherever you are by sending messages to mobile phones, landlines, email, social media, and more. - Two-Tap Emergency Notifications: When seconds count, pre-programmed QuickMessage templates help you get information out fast with only two-taps in the app. ​System administrators can create an unlimited ​number ​of QuickMessage templates to use during any situation. - Two-Way Messaging: Replies from recipients can be seen in real-time in the app so admins have immediate access to information and can take action fast. - Bulk Replies and Updates: Admins can now select multiple recipients to send a bulk reply or update. They can also select recipients in bulk based on whether they have or haven’t replied to the original message. - In-App Reports: View detailed delivery statistics for notifications on your iOS device. - Built-In Security: Enable fingerprint login to prevent messages from being sent by unauthorized users. Message Recipients: If you’re part of an organization like a school, business, house of worship, or community that uses Regroup Mass Notification, you can download the free mobile app to customize your alert preferences and settings. - Get Important Notifications Fast: Alerts can be delivered to the palm of your hand, and your organization can even deliver push notifications to you when cell towers are down or local cell networks are overloaded. - Location-Based Alerts: With Regoup’s app installed and location services turned on, your organization can send emergency alerts based on your exact location to keep you safe in case of a critical event in your area. - Configure Preferences: Use the app to easily update your notification preferences and keep your contact information up to date.