Freshservice vs SnapTune for Intune

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others. The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think! Key features of Freshservice mobile app 1) Push notifications to stay on top of things. 2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it. 3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views. 4) Insert canned responses when needed and attach files as necessary. 5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’. 6) Search your list of users or for the right solution in your knowledge base. 7) Get a quick overview of your help desk. 8) Requesters can access the service catalog and even place and track service requests. 9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner. 10) Agents can log in easily using Active Directory SSO or SAML. 11) Share tickets via common IM apps. 12) Reduce undue workload by merging similar tickets. What our customers say about the app “Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.” Joshua Lyon, ICT Manager Donvale Christian College “The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.” Tony Casey, Manager of IT Motorama “The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.” Ben Laxton, Service Delivery Manager Royal Rehab

SnapTune is the fastest way for IT admins to manage Microsoft Intune devices from an iPhone or iPad. Search any enrolled device, pull live hardware details, retrieve BitLocker recovery keys and LAPS credentials, and trigger remote actions — all in a clean, native interface built for one-handed use. WHO IT'S FOR IT administrators, helpdesk technicians, MSPs, and security engineers who manage Microsoft Intune / Entra ID tenants and need quick mobile access without firing up the admin center on a laptop. CORE FEATURES • Universal device search — find any enrolled device by name, user, serial, or IMEI in a single search box. • Live device details — OS, compliance, encryption, enrollment date, last check-in, primary user, and full hardware specs from Microsoft Graph. • BitLocker recovery keys — surface keys instantly when a user is locked out. Audit-friendly: every retrieval is logged in Entra. • Windows LAPS credentials — retrieve the rotating local admin password without leaving the device card. • Remote actions — sync, restart, rename, retire, wipe, and more, with confirmation guards on dangerous operations. • Reports dashboard — enrollment, platform distribution, compliance status, and management coverage at a glance. • In-app PIM activation — activate Privileged Identity Management roles directly inside SnapTune. No browser hand-off, no second sign-in. • AI-powered Device Health (iOS 26+) — on-device language model summarizes device health and flags anomalies. All processing stays on your iPhone — no data leaves the device. (AI features are experimental and may produce inaccurate results.) • Demo Mode — full preview of every screen with realistic mock data, perfect for trials, training, and screenshots. SECURITY • Authenticates with your real Microsoft Entra ID account via MSAL • Supports Microsoft Authenticator broker for single sign-on across Microsoft apps. • Optional Face ID / Touch ID app lock with auto-lock on backgrounding. • Critical action protection — destructive operations (wipe, retire) require a second confirmation. • No analytics, no third-party trackers, no data collection. Everything runs against your tenant's Graph API directly. REQUIREMENTS • A Microsoft Entra ID tenant with Intune. • An Entra app registration with delegated Graph permissions (a one-time setup; in-app guide included). • iOS 17 or later. AI Device Health requires iOS 26 or later. NOT AFFILIATED WITH MICROSOFT SnapTune is an independent companion app and is not affiliated with, endorsed by, or sponsored by Microsoft Corporation. "Microsoft," "Intune," and "Entra" are trademarks of Microsoft Corporation. Questions or feedback? Tap Settings → Send Feedback inside the app.