Austin 311 vs askGTX
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Austin 311
Access City services and information easily. This app helps you connect with the City of Austin for various needs, contributing to its goal of becoming a well-managed city.
- Access city services
- Access city information
- Connect with City of Austin
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Austin 3-1-1 provides uncomplicated access to City services and information and is aligned with the City of Austin's goal to become the best managed City in the country.
askGTX
Easily submit general questions and non-emergency service requests to city staff. Report issues like graffiti and potholes, or request services such as ceremonial documents. Track your submissions and stay informed about community updates.
- Submit service requests
- Report city issues
- Attach photos/documents
- Track submissions
- Anonymous submissions
- View community requests
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Discover the power of the askGTX Mobile App— convenient access to City of Georgetown information and services. With just a few taps, you can submit general questions or non-emergency service requests to City staff for quick action and resolution. From reporting issues like graffiti and potholes to requesting services such as a ceremonial document or a child seat inspection, the askGTX app puts the power in your hands. Simply select a request type, provide a location, and attach supporting photos or documents to ensure swift action. You can submit requests anonymously or create an account to track your submissions. Explore requests made by others and stay informed about city updates. With built-in links to key city resources, the askGTX app ensures you stay connected and informed while making your community a better place.
Screenshots
Verdict
The clearest difference is rating: askGTX at 5.0 against Austin 311's 2.4. askGTX also leads on iOS requirement (15.1 vs 26.0). Austin 311's advantage is update cadence (fortnightly vs every 8 months) and ratings volume (54 vs 3). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
askGTX holds the better App Store score, 5.0 against 2.4. That said, the two scores are not equally well evidenced: Austin 311 has 54 ratings behind it against 3, so its average is the more settled of the two.
Austin 311 ships an update fortnightly, askGTX every 8 months. The most recent releases landed on September 18, 2026 and July 20, 2026 respectively.
| Parameter | Austin 311 | askGTX |
|---|---|---|
| Price | Free | Free |
| Rating | 2.4 (54 ratings) | 5.0 (3 ratings) — better |
| Positive reviews | 27.0% of reviews | — |
| Number of ratings | 54 — better | 3 |
| Update frequency | Fortnightly — better | Every 8 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 26.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 11 MB | 61 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Austin | City of Georgetown |
Customer experience
Austin 311
askGTX
In-app purchases
Austin 311
No in-app purchases
askGTX
No in-app purchases
