Absolute Secure Access vs NEXGEN 311

The Absolute Secure Access product portfolio provides resilient network connectivity for users to securely access critical resources in the public cloud, private data centers, and on-premises. These products allow users to transition from traditional VPN to a resilient Zero Trust approach, without impairing productivity or administrative controls. Absolute VPN provides security and confidentiality for data in motion by means of encryption and access controls. It also offers benefits to the end user, such as making tunnel and network sessions resilient and optimizing streaming video and audio. Absolute ZTNA provides a software-defined perimeter via Zero Trust Network Access, creating a context-based, logical access boundary around an application or set of applications – wherever they're hosted. It shields applications from the Internet, making them invisible to unauthorized users. Access policies are enforced at the endpoint, avoiding latency and any data transgression. Absolute Insights for Network offers diagnostic and experience monitoring capabilities across endpoints and network, allowing organizations to proactively monitor, investigate, and remediate end user performance issues quickly and at scale, even on networks that are not company-owned or managed. The Secure Access SaaS platform leverages the power of Artificial Intelligence (AI) and Machine Learning (ML) to provide highly resilient, advanced threat detection combined with user and entity behavior analysis (UEBA). Secure Access analyzes each device’s activity to establish a comprehensive baseline of normal network behavior for that device and user. Regardless of whether a device has Secure Access policies that route traffic inside or outside a tunnel, the new AI-powered network security and vulnerability detection capabilities continuously monitor all devices for deviations in behavior, analyzing network traffic, user behavior, application usage and data access patterns, including the following: o Data exfiltration o Unsafe application and web browsing behavior o Malicious network port scanning o New applications generating network traffic o Denial of service attacks o Device being used at unusual times o Higher than expected network activity o New network usage patterns o Device acting as a server o Device refusing server-like requests o Device network usage is abnormal Secure Access generates configurable alerts with rich context and direct links to detailed Insights for Network dashboards, empowering security teams to prioritize and investigate potential threats. As new threats emerge and user behavior evolves, Secure Access automatically modifies its baseline for each user’s device and potential threat profiles, ensuring your defenses remain continuously updated. All clients require a licensed server to work.

Connecting Local Communities and Employees to Maintenance Teams: NEXGEN 311 is an innovative service request platform designed to streamline how service requests get reported and resolved. With NEXGEN 311, customers and employees can now report service requests straight from a desktop or mobile device, while maintenance teams scan view, track and resolve issues in real-time. Service requests reported from the portal are automatically sent to NEXGEN Asset Management and routed to the appropriate maintenance team. Most importantly, customers and employees are updated throughout the lifecycle of their service request. What does NEXGEN 311 do? - Enables customers and/or your employees to easily submit, manage and monitor service requests. - Automates service request routing so the right maintenance team receives the right service request every time. - Keeps customers and/or your employees in the loop with real time updates as the status of their service requests change. NEXGEN 311 is seamlessly integrated with NEXGEN Asset Management. With intuitive mapping, NEXGEN automatically assigns new service requests to the appropriate supervisor or work crew based on the service request type. Looking for a branded service request mobile application? You’ve come to the right place. We also develop custom branded iOS Applications so your customers can easily submit service requests via an app on their mobile. To learn more about NEXGEN Asset Management and the NEXGEN 311 module please contact the NEXGEN Team at (888) 820-8880 or email us at sales@nexgenam.com. Note: You must have the NEXGEN 311 module active in your NEXGEN AM software and a user account to login to the App. For help contact the NEXGEN Team at (888) 820-8880 or email us at support@nexgenam.com.