Absolute Secure Access vs SolarWinds Service Desk

The Absolute Secure Access product portfolio provides resilient network connectivity for users to securely access critical resources in the public cloud, private data centers, and on-premises. These products allow users to transition from traditional VPN to a resilient Zero Trust approach, without impairing productivity or administrative controls. Absolute VPN provides security and confidentiality for data in motion by means of encryption and access controls. It also offers benefits to the end user, such as making tunnel and network sessions resilient and optimizing streaming video and audio. Absolute ZTNA provides a software-defined perimeter via Zero Trust Network Access, creating a context-based, logical access boundary around an application or set of applications – wherever they're hosted. It shields applications from the Internet, making them invisible to unauthorized users. Access policies are enforced at the endpoint, avoiding latency and any data transgression. Absolute Insights for Network offers diagnostic and experience monitoring capabilities across endpoints and network, allowing organizations to proactively monitor, investigate, and remediate end user performance issues quickly and at scale, even on networks that are not company-owned or managed. The Secure Access SaaS platform leverages the power of Artificial Intelligence (AI) and Machine Learning (ML) to provide highly resilient, advanced threat detection combined with user and entity behavior analysis (UEBA). Secure Access analyzes each device’s activity to establish a comprehensive baseline of normal network behavior for that device and user. Regardless of whether a device has Secure Access policies that route traffic inside or outside a tunnel, the new AI-powered network security and vulnerability detection capabilities continuously monitor all devices for deviations in behavior, analyzing network traffic, user behavior, application usage and data access patterns, including the following: o Data exfiltration o Unsafe application and web browsing behavior o Malicious network port scanning o New applications generating network traffic o Denial of service attacks o Device being used at unusual times o Higher than expected network activity o New network usage patterns o Device acting as a server o Device refusing server-like requests o Device network usage is abnormal Secure Access generates configurable alerts with rich context and direct links to detailed Insights for Network dashboards, empowering security teams to prioritize and investigate potential threats. As new threats emerge and user behavior evolves, Secure Access automatically modifies its baseline for each user’s device and potential threat profiles, ensuring your defenses remain continuously updated. All clients require a licensed server to work.

The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere. With the newly included version for requesters, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive. For Technicians: - Receive real-time notifications - Track open and incoming tickets - Assign or reassign active incidents - Update and resolve issues - Reference historical data for troubleshooting For Employees: - Submit a ticket (such as a broken device) - Request services (such as access to an application) - Access self-service articles - Check request status - Add comments to open tickets © SolarWinds Worldwide, LLC. All rights reserved.