Access by KAI vs DPARAGON
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Access by KAI
This app simplifies train travel in Indonesia by allowing users to book various train tickets, manage existing bookings, and access loyalty rewards. It also offers trip planning, online payments, food ordering, and entertainment features for a comprehensive travel experience.
- Book intercity, local, LRT, KCI, and airport train tickets
- Manage and modify existing ticket bookings
- Add tickets purchased from external channels
- Earn and redeem loyalty points (Railpoin)
- Trip planner and online payment (PPOB) services
- Order food and beverages (Railfood)
- In-app entertainment features
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The Access by KAI application is the official application from PT Kereta Api Indonesia (Persero) which makes it easy for users to access various kinds of services related to train travel in Indonesia. TICKET RESERVATIONS Access by KAI provides various menus for ordering train tickets starting from intercity train tickets, local train tickets, LRT Jabodebek train tickets, KCI train tickets, Airport train tickets and Fast Train tickets, all of which can be accessed in one application. The Connecting Train menu in the Access by KAI application is useful for users who want to schedule connecting trains. The system in the application will find a combination of connecting train schedules as desired MANAGE TICKET BOOKING Users of the Access by KAI application can manage previously purchased train tickets. Passengers can add their tickets to the Access by KAI application purchased on external channels via the Check & Add Ticket menu. If you have added the ticket, you can change the schedule, cancel the ticket, transfer the ticket or print the e-boarding pass. With this feature in the Access by KAI application, passengers no longer need to bother going to the station. LOYALTY PROGRAM Railpoin is PT Kereta Api Indonesia's loyalty reward program as a form of our gratitude to our loyal customers. Railpoints will be obtained from every purchase of a train ticket, and can be exchanged back for a train ticket or exchanged at a favorite merchant. Be a premium member and enjoy the benefits! ENTERTAINMENT & LIFESTYLE Entertainment is a form of activity or method designed to provide entertainment or pleasure to people. Like watching movies, listening to music, and much more. Entertainment and lifestyle are closely related because entertainment can be part of a person's lifestyle. The KAI Access application provides several features to support these activities such as: Trip planner is a feature to assist users in planning their trips. As well as providing information and also organizing trips. With the help of a trip planner, users can easily plan trips in a more organized manner, get relevant information and save time. PPOB is an online payment system that allows users to make payment transactions electronically in a faster and more efficient way. The PPOB feature is already available at Access by KAI with products being sold such as credit purchases, data packages and electricity tokens. Railfood is a food and beverage ordering service that is integrated with the Access by KAI Application to make it easier for customers to order food and drinks before or when customers travel by train. The food/drink menu served is a selection of typical train culinary delights and regional specialties. EoB and Premium Entertainment are additional entertainment features for watching movies streaming in the Access by KAI application without internet quota which can be accessed while traveling using the train's WIFI network. Premium Entertainment is an additional paid entertainment feature for watching movies in streaming which can be accessed anywhere and anytime. INTERMODA INTEGRATION Access by KAI offers convenience in traveling by train and offers integration with other modes of transportation such as taxis and buses. So that users can plan their trips by train as well as order other modes of transportation Download the ACCESS by KAI application right now, to be able to access the convenience of traveling by train. Website: https://kai.id Customer Service: 021-121, email: cs@kai.id Follow us on twitter @keretaapikita & @ kai121 Find us on Facebook https://www.facebook.com/keretaapikita Follow us on Instagram http://instagram.com/keretaapikita Watch us on Youtube http://youtube.com/keretaapikita
DPARAGON
Find comfortable, exclusive, and high-priority temporary housing. Rent rooms or guest houses daily, weekly, or monthly with hotel-like amenities and 24-hour security.
- Temporary housing rentals
- Daily, weekly, monthly options
- Exclusive boarding houses
- Guest house rentals
- Complete lodging facilities
- 24-hour security and CCTV
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D’PARAGON offers you comfortable, exclusive and high-priority temporary housing in the form of rental rooms (exclusive boarding houses) and guest houses that can be rented daily, weekly and monthly. With complete lodging facilities such as air-conditioned rooms, spring beds, private bathrooms, water heater, cable TV, hotspots, motorbike and car parking, 24-hour security, CCTV, free laundry & cleaning services bring comfort and atmosphere like you are in luxury hotel.
Screenshots
Verdict
The clearest difference is review sentiment: DPARAGON at 58% against Access by KAI's 6%. DPARAGON also leads on monetization model (free vs free with in-app purchases). Access by KAI's advantage is rating (4.7 vs 4.0) and ratings volume (228 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Access by KAI holds the better App Store score, 4.7 against 4.0. That said, the two scores are not equally well evidenced: Access by KAI has 228 ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 6% of Access by KAI's written reviews are positive against 58% of DPARAGON's, so the app with the better star average is not the one people write more warmly about.
Access by KAI ships an update every 5 weeks, DPARAGON every 6 weeks. The most recent releases landed on October 15, 2026 and October 14, 2026 respectively.
| Parameter | Access by KAI | DPARAGON |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (228 ratings) — better | 4.0 (1 ratings) |
| Positive reviews | 6.4% of reviews | 58.1% of reviews — better |
| Number of ratings | 228 — better | 1 |
| Update frequency | Every 5 weeks — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 15.1 — better |
| Further details — not scored | ||
| Size | 171 MB | 68 MB |
| Age rating | 4+ | 17+ |
| Developer | PT. KERETA API INDONESIA | Dparagon Utama Java |
Customer experience
Access by KAI
DPARAGON
Bugs and requests
Access by KAI
Reported bugs
58 issues- App crashes frequently
- App freezes often
- Loading times are very slow
- App overheats the phone
- Battery drains quickly
Show 53 moreShow fewer
- Foreign credit cards not allowed
- Foreign users cannot register or log in
- Tickets not appearing ('jadwal kereta tidak tersedia')
- Booking timeouts
- App closes unexpectedly during booking or payment
- Basic member registration fails
- OTP not sent or verification fails
- Payment errors (transaction failed, timeout, session expired)
- Seat availability shown but not bookable
- Passport ID not accepted for booking
- KAI Pay issues (saldo, PIN reset, activation)
- Rail Food feature not working
- Face recognition only accepts NIK
- White screen issues on iOS
- Error messages like 'jwt expired', 'session expired'
- Cannot reschedule tickets
- Cannot cancel tickets
- Double booking due to status issues
- App not responding or stuck on loading screens
- Update pop-up cannot be closed
- Cannot view train schedules for certain routes
- Error during payment via OVO
- Discount tab for elderly passengers not working correctly
- Cannot select elderly age for discount
- SMS OTP issues
- Cannot delete registration
- App requires frequent restarts
- Login issues after updates
- Cannot add payment methods
- Radio buttons not functioning
- Cannot book from specific stations (e.g., Jakarta Kota)
- E-modas not usable
- Date picker for birth date not working
- Cannot change phone number
- Cannot log out
- App not loading destinations
- No verification code received
- App not supported on older iOS versions
- Cannot change date of birth in profile
- App not working on iOS 9
- No train schedules available
- KAI Pay charges admin fees
- Cannot upgrade to basic member
- Cannot find specific stations (e.g., Halim Whoosh)
- App hangs or becomes a black screen
- Cannot set up OTP via email
- Customer service unresponsive
- Cannot use app on older iOS versions
- App crashes after clicking destination
- App closes by itself
- Login fails
- Interface too large for smaller screens
- No verification code for certain SIM cards
Requested features
15 requests- Improve app stability and fix bugs
- Optimize server performance
- Allow foreign phone numbers for OTP
- Add English language option
- Improve KAI Pay functionality
Show 10 moreShow fewer
- Fix passport ID booking issues
- Allow background app operation
- Remove gender-based seat coloring
- Improve payment options and speed
- Make app accessible for international users
- Allow rescheduling
- Fix OTP issues for registration and upgrades
- Improve UI/UX for better usability
- Ensure app compatibility with older iOS versions
- Add logout option
DPARAGON
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Access by KAI
No in-app purchases
DPARAGON
No in-app purchases
