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Access by KAI

Access by KAI

Easy Access by KAI

228 ratings
156 reviews
✈️ Travel
🗺️ Navigation
Free

Details

  • Released
  • Updated
  • August 2, 2014
  • August 18, 2026

Features

Developer

PT. KERETA API INDONESIA
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About

This app simplifies train travel in Indonesia by allowing users to book various train tickets, manage existing bookings, and access loyalty rewards. It also offers trip planning, online payments, food ordering, and entertainment features for a comprehensive travel experience.

✓Book intercity, local, LRT, KCI, and airport train tickets
✓Manage and modify existing ticket bookings
✓Add tickets purchased from external channels
✓Earn and redeem loyalty points (Railpoin)
✓Trip planner and online payment (PPOB) services
✓Order food and beverages (Railfood)
✓In-app entertainment features
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What users say

Summarized from real user reviews of Access by KAI. Based on 228 reviews and a 4.7/5 average, it highlights the 15 negatives reviewers mention most about this Travel app.

Negative things

  • 🐛Frequent crashes and freezes
  • 🐌Slow loading times
  • 🔋Overheats phone and drains battery
  • ❌Foreign users face registration/login issues
  • 💳Payment processing errors and timeouts
  • 🚫Basic member registration problems
  • 🪲Inconsistent ticket availability display
  • 🗣️Poor customer service experience
  • 🌐Lack of multi-language support
  • 🗄️Data loss and app closing unexpectedly
  • 📱iOS specific issues
  • 🔒OTP sending failures and account locks
  • 💸KAI Pay issues (saldo, PIN reset)
  • 🚹Gender-based seat coloring concern
  • 🗂️Booking errors with passport as ID
See all reviews

What's New in Access by KAI

6.19.6

August 18, 2026

Smoother Travels, Smarter Business! Travel with ease and unlock new business opportunities with the latest Access by KAI update! Now, you can book Grab rides directly within the app for a seamless, hassle-free connection to and from the station. Beyond effortless mobility, you can also expand your business reach by exploring commercial spaces and strategic KAI assets through the Space by KAI feature. Update your app now!

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User reviews

Most RecentHighest RatedLowest Rated

Foreign credit cards not allowed

The app falls over when a foreign credit card is used
Janne.h.hJanne.h.h

Aplikasi lambat

Lelet bermasalah terus. Loading mulu gjls
Nyl14Nyl14

bug tiket

setiap kali ngecek tiket kereta selalu muncul “jadwal kereta tidak tersedia” padahal cek di apk sebelah selalu ada tiketnya, tolong dong perbaiki bug nya jadi susah mau pesan tiket jadi kehabisan
railfans17railfans17

Tiket tidak muncul di ios

Udah nunggu berjam jam, saat tepat pukul 00.00 semua tiket di semua tanggal kosong. Ini kesekian kalianya saya menuliskan review yang sama. Tidak kunjung diperbaiki
arisatrioarisatrio

SERING ERROR

tolong ya KAI diperbaiki lagi app versi ini. Versi sebelumnya sudah bagus loh. Ini setiap pilih hari selalu "jadwal kereta tidak tersedia" dan harus log out lalu log in lagi biar bisa. Tetapi metode ini pun terkena limit jadi aksesnya dilock selama satu jam. TOLONG YA DIPERBAIKI LAGI APLIKASINYA, TERIMA KASIH
Show more
hafizhaa15hafizhaa15
See 151 more reviews

Developer apps

PPID PT KAI
PPID PT KAI

by PT. KERETA API INDONESIA

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User experience

🐞

Reported Bugs

58 issues

App crashes frequently

Bug

App freezes often

Bug

Loading times are very slow

Bug

App overheats the phone

Bug

Battery drains quickly

Bug

Foreign credit cards not allowed

Bug

Foreign users cannot register or log in

Bug

Tickets not appearing ('jadwal kereta tidak tersedia')

Bug

Booking timeouts

Bug

App closes unexpectedly during booking or payment

Bug

Basic member registration fails

Bug

OTP not sent or verification fails

Bug

Payment errors (transaction failed, timeout, session expired)

Bug

Seat availability shown but not bookable

Bug

Passport ID not accepted for booking

Bug

KAI Pay issues (saldo, PIN reset, activation)

Bug

Rail Food feature not working

Bug

Face recognition only accepts NIK

Bug

White screen issues on iOS

Bug

Error messages like 'jwt expired', 'session expired'

Bug

Cannot reschedule tickets

Bug

Cannot cancel tickets

Bug

Double booking due to status issues

Bug

App not responding or stuck on loading screens

Bug

Update pop-up cannot be closed

Bug

Cannot view train schedules for certain routes

Bug

Error during payment via OVO

Bug

Discount tab for elderly passengers not working correctly

Bug

Cannot select elderly age for discount

Bug

SMS OTP issues

Bug

Cannot delete registration

Bug

App requires frequent restarts

Bug

Login issues after updates

Bug

Cannot add payment methods

Bug

Radio buttons not functioning

Bug

Cannot book from specific stations (e.g., Jakarta Kota)

Bug

E-modas not usable

Bug

Date picker for birth date not working

Bug

Cannot change phone number

Bug

Cannot log out

Bug

App not loading destinations

Bug

No verification code received

Bug

App not supported on older iOS versions

Bug

Cannot change date of birth in profile

Bug

App not working on iOS 9

Bug

No train schedules available

Bug

KAI Pay charges admin fees

Bug

Cannot upgrade to basic member

Bug

Cannot find specific stations (e.g., Halim Whoosh)

Bug

App hangs or becomes a black screen

Bug

Cannot set up OTP via email

Bug

Customer service unresponsive

Bug

Cannot use app on older iOS versions

Bug

App crashes after clicking destination

Bug

App closes by itself

Bug

Login fails

Bug

Interface too large for smaller screens

Bug

No verification code for certain SIM cards

Bug
✨

Requested Features

15 requests

Improve app stability and fix bugs

Feature

Optimize server performance

Feature

Allow foreign phone numbers for OTP

Feature

Add English language option

Feature

Improve KAI Pay functionality

Feature

Fix passport ID booking issues

Feature

Allow background app operation

Feature

Remove gender-based seat coloring

Feature

Improve payment options and speed

Feature

Make app accessible for international users

Feature

Allow rescheduling

Feature

Fix OTP issues for registration and upgrades

Feature

Improve UI/UX for better usability

Feature

Ensure app compatibility with older iOS versions

Feature

Add logout option

Feature

FAQ

What can I do with the Access by KAI app?

The Access by KAI app allows you to book various types of train tickets in Indonesia, including intercity, local, LRT, KCI, and airport trains. You can also manage your existing bookings, such as changing schedules, canceling tickets, or printing e-boarding passes. Additionally, it offers features like trip planning, online payments (PPOB), food ordering (Railfood), and entertainment.

How do I manage my train tickets in the app?

You can manage your train tickets by adding tickets purchased from external channels via the 'Check & Add Ticket' menu. Once added, you can change your schedule, cancel your ticket, transfer your ticket, or print your e-boarding pass directly within the Access by KAI application, eliminating the need to visit a station.

What is the Railpoin loyalty program?

Railpoin is PT Kereta Api Indonesia's loyalty reward program designed to thank its customers. You earn Railpoints with every train ticket purchase, which can then be redeemed for train tickets or at partner merchants. Becoming a premium member offers additional benefits.

Can I order food and drinks through the app?

Yes, the app features Railfood, a food and beverage ordering service integrated with Access by KAI. This allows you to easily order a selection of train culinary delights and regional specialties before or during your train journey.

Is the Access by KAI app free to use?

The Access by KAI application is free to download and use. While the core booking and management features are free, there are in-app purchases available for services like PPOB transactions and potentially premium entertainment options.