Handy
Great app to use. Our rides were on time & hosts were lovely
Unimpressed
Twice I booked a ride with more than 24hr notice and was not notified until 1.5hrs or as waiting for pickup that the company does not go to these areas - should be automatic in the app or more notice so as not to leave people panicked
They might leave you stranded!
Be careful where you book from / to. The night before I scheduled a taxi to pick me up at 6am from Kuta to Lombok Airport. Order confirmed. Everything sorted I thought. Not so!
A few hours later, given I’d never used the app before, I asked customer service what guarantees the taxi would arrive. They replied with “our taxis can’t go anywhere in Kuta”. So I was never going to be picked up!
My issue isn’t to do with where cabs can go, it’s that the app never told me this! The only reason I found out in time was because of an abundance of caution. I would’ve missed my flight had I trusted this. As a tourist I can’t be expected to know.
Most hailing apps have a red zone on the map to indicate no-go zones. Throughout the whole booking process this said nothing about Kuta being off-limits. When I challenged customer service they just ignored me. Be careful!
A few hours later, given I’d never used the app before, I asked customer service what guarantees the taxi would arrive. They replied with “our taxis can’t go anywhere in Kuta”. So I was never going to be picked up!
My issue isn’t to do with where cabs can go, it’s that the app never told me this! The only reason I found out in time was because of an abundance of caution. I would’ve missed my flight had I trusted this. As a tourist I can’t be expected to know.
Most hailing apps have a red zone on the map to indicate no-go zones. Throughout the whole booking process this said nothing about Kuta being off-limits. When I challenged customer service they just ignored me. Be careful!
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[EDIT : FIXED] Stuck after opening app due to unable to close banner/notification
[EDIT : FIXED after delete & reinstall the app. Bluebird app works fine now thanks]. Can you please fix the app. I can open the app pn my iphone but there was a banner (QRIS related) which prevented me to use the app, as i cannot close the banner (no visible button/icon that i can press to close it)
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Response from developer
Dear Sir/Madam , Apologize for the inconvenience, please inform us your registered phone number in the apps and the capture problem. You can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm
Trouble creating order on rainy day
I have no problem with bluebird’s driver or service. BUT when it comes to rainy day, the app did not work as expected. It takes so long to create an order and most of the times it failed. I try to contact the CS but no response. It is so disappointing that I have to spend almost 40 min and prob. be late to work. I know you are the leads in indonesia taxi market but please give more attention to your customer.
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Response from developer
Dear Sir/Madam We apologize for the inconvenience and appreciate your patience. Despite the weather conditions, traffic congestion, and high demand, we will continue to provide our best service. You may now use the application again. Thank you. -Rm
