MyBluebird Taxi & Car Rental User Reviews

Name: MyBluebird Taxi & Car Rental
Rating: 4.72305 (1271 reviews)

MyBluebird Taxi & Car Rental

BLUE BIRD, PT TBK

📊 Productivity

✈️ Travel

Customer Experience

Positive experience32.3% of reviews

Neutral7.7% of reviews

Negative experience60.0% of reviews

~ Based on 220 written reviews from the US App Store.

What users say

Summarized from real user reviews of MyBluebird Taxi & Car Rental. Based on 1.3K reviews and a 4.7/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

🚀Excellent service
👍Easy to use
🚕Clean and reliable taxis
💰Reasonable prices
🗺️Convenient booking and tracking

Negative things

🐛App bugs and glitches
🤖Poor GPS and navigation
🚫Unreliable driver availability
💳Issues with payment methods
📢Too many promotional notifications

Is MyBluebird Taxi & Car Rental Safe?

MyBluebird Taxi & Car Rental appears safe based on user ratings. AppsHunter Safety Score for MyBluebird Taxi & Car Rental is 94/100.

This assessment is based on 1,271 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.1% of ratings point to a safe experience

2.0% of ratings suggest some concerns

4.9% of ratings point to a risky experience

~ Based on 1,271 App Store ratings for MyBluebird Taxi & Car Rental.

Is MyBluebird Taxi & Car Rental Legit?

MyBluebird Taxi & Car Rental appears to be a legitimate app. AppsHunter Legitimacy Score for MyBluebird Taxi & Car Rental is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Bluebird app

This is a brilliant app, it makes getting around a lot easier. I wish I had it years ago.

OwenFar

a month ago

Response from developer

Hi OwenFar. Thank you for your rating! 🙂 We’d love for you to invite your friends and family to download the My Bluebird application. Check out our latest promos by clicking the link below https://www.bluebirdgroup.com/promo/ -Rm

Love Bluebird

Beautifully clean EV’s.. terrific drivers.

Shrilmeister

a month ago

Sucks.

Sucks semunya gabisa

nicwij

2 months ago

Not allowing to add Visa as payment with US phone number

As a tourist I am surprised My Bluebird app as of 2026 is still having issues adding Visa ( or MC) associated with US phone number. Secondly there is no ‘Help’ anywhere in the menu. Bluebird is losing potential revenues from visitors.

TomL002

2 months ago

Response from developer

Dear Mr TomL002, Apologize for the inconvenience, please inform us your phone number and the capture problem. You can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm

Poor app for payment

App not allowing new payment to be added even to update expired card. Bank said it is app problem. Multiple card not working

lawas124

2 months ago

Best App Ever

Best way to get a taxi while in Bali, you even have a choice for a fixed price so you know how much before you even get in the taxi…

Jellee01

2 months ago

Response from developer

Hi Jellee01 Thank you for your rating! 🙂 We’d love for you to invite your friends and family to download the My Bluebird application. Check out our latest promos by clicking the link below https://www.bluebirdgroup.com/promo/ -Rm

Handy

Great app to use. Our rides were on time & hosts were lovely

Trussa1

3 months ago

Unimpressed

Twice I booked a ride with more than 24hr notice and was not notified until 1.5hrs or as waiting for pickup that the company does not go to these areas - should be automatic in the app or more notice so as not to leave people panicked

Waterlover55

4 months ago

They might leave you stranded!

Be careful where you book from / to. The night before I scheduled a taxi to pick me up at 6am from Kuta to Lombok Airport. Order confirmed. Everything sorted I thought. Not so!

A few hours later, given I’d never used the app before, I asked customer service what guarantees the taxi would arrive. They replied with “our taxis can’t go anywhere in Kuta”. So I was never going to be picked up!

My issue isn’t to do with where cabs can go, it’s that the app never told me this! The only reason I found out in time was because of an abundance of caution. I would’ve missed my flight had I trusted this. As a tourist I can’t be expected to know.

Most hailing apps have a red zone on the map to indicate no-go zones. Throughout the whole booking process this said nothing about Kuta being off-limits. When I challenged customer service they just ignored me. Be careful!

Callumnibus

4 months ago

[EDIT : FIXED] Stuck after opening app due to unable to close banner/notification

[EDIT : FIXED after delete & reinstall the app. Bluebird app works fine now thanks]. Can you please fix the app. I can open the app pn my iphone but there was a banner (QRIS related) which prevented me to use the app, as i cannot close the banner (no visible button/icon that i can press to close it)

HandyAndyHandy

8 months ago

Response from developer

Dear Sir/Madam , Apologize for the inconvenience, please inform us your registered phone number in the apps and the capture problem. You can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm

Trouble creating order on rainy day

I have no problem with bluebird’s driver or service. BUT when it comes to rainy day, the app did not work as expected. It takes so long to create an order and most of the times it failed. I try to contact the CS but no response. It is so disappointing that I have to spend almost 40 min and prob. be late to work. I know you are the leads in indonesia taxi market but please give more attention to your customer.

Ecaroxxxxx

8 months ago

Response from developer

Dear Sir/Madam We apologize for the inconvenience and appreciate your patience. Despite the weather conditions, traffic congestion, and high demand, we will continue to provide our best service. You may now use the application again. Thank you. -Rm

HELP!

Not user-friendly when you speak English! You can’t chat with drivers because it’s in Indonesian. 🙄🤪😭

Confused in Indonesia

9 months ago

Useless App

Very poorly designed

SalsaAddict

9 months ago

Silverbirds excellent

I’ve been using silverbirds and it’s excelllent. The app need live activity update and iOS shortcuts integration. Other than that it’s fine.

perkedel

9 months ago

Response from developer

Hi Sir/Madam, thank you for the rating :) Don't forget to invite your friends and family to download the My Bluebird application and click the following link to find out about our promos https://www.bluebirdgroup.com/promo/ -Rm

Stuck after opening app due to unable to close banner/notification

Can you please fix the app. I can open the app pn my iphone but there was a banner (QRIS related) which prevented me to use the app, as i cannot close the banner (no visible button/icon that i can press to close it)

HandyAndyHandy

10 months ago

Kesalahan dalam reservasi RENT

Tadi malam saya membuat reservasi untuk RENT dari Bandara Juanda Surabaya untuk pagi ini. App sudah menrik dana dari rekening BCA saya sampai 2 kali, tapi saya tidak mendaptkn konfirmasi sama sekali untuk booking nya.
Biasanya untuk oemakaian dalam kota taxi tidak pernah bermasalah

otaLN

10 months ago

Won’t accept wise

When security is paramount an app in a foreign country needs to accept all payment methods. I’m not putting in my credit card details into an app I’ll use maybe twice during my stay. You need to fix the ‘wise’ issue not being accepted.

sandie112

a year ago

Card suddenly not used

From one ride to the next I receive a message that my CC is being used for another order (although it’s not) and unable to use the app or order a bluebird car.
Tried to reset the app couldn’t do it as my email is already used. Very frustrating

Ninickname111

a year ago

Perfect

Great for getting around booking cars when in Bali. Nice clean cars and great drivers.

KLHutton

a year ago

Brilliant service

Used the service many times while in Bali for 2 weeks never let us down, excellent service, drivers professional & vehicles clean! Prices quoted were reasonable, we tended to select the fixed price & always used cash.

SeniorsP&A

a year ago

Response from developer

Hi SeniorsP&A , thank you for the rating :) please invite your friends and family to download the My Bluebird application and click the following link to find out about our promos https://www.bluebirdgroup.com/promo/ -Rm