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Gojek

Gojek

Ride Hailing, Food Delivery

8.1K ratings
1786 reviews
🍔 Food & Drink
✈️ Travel
Free

Details

  • Released
  • Updated
  • January 6, 2015
  • August 22, 2026

Features

Developer

PT. GOTO GOJEK TOKOPEDIA TBK
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Gojek screenshot #1 for iPhone
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About

This app offers a wide range of services including transportation, food and grocery delivery, logistics, and bill payments. It aims to empower local communities and improve livelihoods by connecting users with a vast network of drivers, merchants, and service providers.

✓Online transportation (GoRide, GoCar)
✓Food delivery (GoFood)
✓Grocery and shopping delivery (GoMart, GoShop)
✓Logistics and shipping (GoSend, GoBox)
✓Bill payments and phone credit (GoTagihan)
✓Digital payments and transfers (GoPay)
Show original description

What users say

Summarized from real user reviews of Gojek. Based on 8.1K reviews and a 4.5/5 average, it highlights the 8 positives and 12 negatives reviewers mention most about this Travel app.

Positive things

  • 🚀Best 🏆
  • 🚀Excellent app - allowing easy order of bike, car, and food
  • 🚀Excellent app - taking care of everyday jobs
  • 🚀Convenient and affordable for transport in Indonesia
  • 🚀Great service - friendly drivers
  • 🚀Reliable and professional service
  • 🚀One stop shop app with everything you need
  • 🚀Great for transport in Bali

Negative things

  • 🔒Unreliable - drivers cancel often
  • 🐛Terrible customer service - unresponsive and unhelpful
  • 🐛Confusing and difficult to navigate app
  • 🐛Inaccurate GPS and driver tracking
  • 🐛Drivers try to charge more than the app price
  • 🐛Account issues - blocked for no reason
  • 🐛Constant app crashes and bugs
  • 🐛Useless points system and promotions
  • 🐛Intrusive and spammy notifications
  • 🐛Difficult to cancel orders or contact support
  • 🐛Fake restaurants and poor food quality
  • 🐛Charges extra fees and doesn't refund properly
See all reviews
+1

What's New in Gojek

5.74.0

August 22, 2026

17 AGUSTUS TAHUN 45 Itulah hari kemerdekaan kita Hari merdeka nusa dan bangsa Hari lahirnya bangsa Indonesia MEERDEEKAA! Sekali merdeka tetap MERDEKA Selama hayat masih di kandung badan Kita tetap, setia, tetap, sedia Mempertahankan Indonesia... . . Hehe, the song is stuck in my head after the Independence Day ceremony Ok, celebration time~ by playing Panjat Pinang game on Gojek app while eating kimpul chewy cookie :D Btw, 5.74 is smoother, better, and bugfree. Leggo update!

More

Events

Read more about Honor of Kings x Gojek!
Event EndedSpecial Event

Honor of Kings x Gojek!

Complete Gojek missions to unlock Flowborn skins.

Jun 26, 2026 — Jul 24, 2026

Read More

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User reviews

Most RecentHighest RatedLowest Rated

Super convenient and reliable

Always such a great option when we are in Asia especially Bali, thanks for being so efficient and making our holiday transport so easy 🙏
JqjimJqjim

Life saver :)

Thank you Go-Jek app for making things so much easier than before. From the very first time I used it, this app continued to improve and got better. Cheers!
myc4tsmyc4ts

Great app!

Super efficient, great rates. Amazing service. Love it!
DbeenkDbeenk

Gojek

Ongkir mahal
Kurang promo
SinisitusonosiniSinisitusonosini

Great driver

Friendly helpful driver. Very safe and knowledgeable of the area we were picked up at. He was a lifesaver!
Blackdog Harley ridersBlackdog Harley riders
See 1781 more reviews

Developer apps

GoPay: Transfer, Payment, QRIS
GoPay: Transfer, Payment, QRIS

Free Transfer & QRIS Payments

💰 Finance

(640)

Free
See developer apps

User experience

🐞

Reported Bugs

5 issues

App crashes frequently

Bug

Issues with account verification and login

Bug

Inaccurate GPS and driver tracking

Bug

Problems with payments and refunds

Bug

Inability to cancel orders

Bug
✨

Requested Features

8 requests

Improve GPS accuracy and driver tracking

Feature

Better customer support and communication

Feature

Add ability to easily cancel orders

Feature

Streamline app navigation and layout

Feature

Reduce spammy notifications

Feature

Improve points/rewards system

Feature

Integrate with more restaurants for better food delivery

Feature

Allow editing of addresses and payment methods

Feature

FAQ

What services does Gojek offer?

Gojek provides a comprehensive suite of services including online transportation (GoRide, GoCar), food delivery (GoFood), grocery and shopping delivery (GoMart, GoShop), logistics (GoSend, GoBox), bill payments (GoTagihan), and digital payments (GoPay).

How does Gojek help Indonesian people?

Gojek has a social mission to improve the welfare of Indonesian people by empowering individuals. By using Gojek services, users contribute to the livelihoods of over 1 million drivers, 125,000 merchants, and 30,000 other service partners.

Is Gojek free to use?

The Gojek app itself is free to download and use. While many services are free to access, there are in-app purchases for specific transactions and services, such as GoPay Plus features and potential cashback offers.

What are the payment options with Gojek?

Gojek primarily uses GoPay for payments, which allows for quick and hassle-free transactions. Users can also transfer GoPay balances to friends and withdraw them to their bank accounts after verification.

Can I use Gojek for travel and transit information?

Yes, Gojek offers GoTransit to help users find convenient routes and navigate their journeys. This feature assists with planning travel and understanding transit options.