Gojek User Reviews
Customer Experience
~ Based on 1,777 written reviews from the US App Store.
What users say
Summarized from real user reviews of Gojek. Based on 8K reviews and a 4.5/5 average, it highlights the 8 positives and 12 negatives reviewers mention most about this Travel app.
Positive things
- 🚀Best 🏆
- 🚀Excellent app - allowing easy order of bike, car, and food
- 🚀Excellent app - taking care of everyday jobs
- 🚀Convenient and affordable for transport in Indonesia
- 🚀Great service - friendly drivers
- 🚀Reliable and professional service
- 🚀One stop shop app with everything you need
- 🚀Great for transport in Bali
Negative things
- 🔒Unreliable - drivers cancel often
- 🐛Terrible customer service - unresponsive and unhelpful
- 🐛Confusing and difficult to navigate app
- 🐛Inaccurate GPS and driver tracking
- 🐛Drivers try to charge more than the app price
- 🐛Account issues - blocked for no reason
- 🐛Constant app crashes and bugs
- 🐛Useless points system and promotions
- 🐛Intrusive and spammy notifications
- 🐛Difficult to cancel orders or contact support
- 🐛Fake restaurants and poor food quality
- 🐛Charges extra fees and doesn't refund properly
Is Gojek Safe?
Gojek appears safe based on user ratings. AppsHunter Safety Score for Gojek is 90/100.
This assessment is based on 8,034 user ratings, with an App Store average of 4.5/5.
Safety Analysis
~ Based on 8,034 App Store ratings for Gojek.
Is Gojek Legit?
Gojek appears to be a legitimate app. AppsHunter Legitimacy Score for Gojek is 83/100.
Based on 83 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
They can do it all !
One thing I think you need to change is.. if you cancel a ride because the driver is taking too long for example.. the app automatically finds you another one even though you don’t want it. There’s no option to just cancel and not try and find another driver. This is costing me so much money. So if something is cancelled, you need to allow the user to activate whether they want to look for someone else or not. Give them the option. Don’t just do it automatically.
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Keep Up The Good Work
Gojek has been a depndable app with minor glitches. It keeps improving itself and the improvements are very much appreciated.
Best transport business. Would be lost without them !
Masih banyak driver yang attitude nya 0 g sopan kasar
Great App for ride sharing
The app and service is a great idea and it works good, if there would be anything negative I think the app could need some “clean up” it’s a little bit too much going on and sometimes it gets confusing, a cleaner more slim lined UI would be nice, but I have noticed that most apps and services in Asian countries are very “busy” and there is just too much going on at the same time
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Easy to use, and saves you time and money!
Helpful
Safe, polite and very good English
I will always use app from now on, good driver and good price, and I always tip well.
Dengan adanya Gojek sangat membatu untuk mempermudah segalanya ☺️🙏
Always safe and reliable
They add 1RP without authorization to your account so you cannot delete it. I have had major fraud alerts with this app. If I could give negative stars I would.
They are always listen to customer as well and try to understand. What’s the situation and try to find the best solution for customers and Gojak supporters. I really appreciate it.
Bgs
Happy because it helps life’s easier.
Great driver!!
This app is fab but currently not available in the UK, only Singapore, Thailand, the Philippines and Indonesia so a bit disappointed I can’t use it at home as well. You need to expand!! Quick sign up and easy to use, I’m a mom so I love the vouchers idea 💡 🥰.
