Gojek User Reviews

Gojek
Gojek
PT. GOTO GOJEK TOKOPEDIA TBK

Customer Experience

Positive experience53.2% of reviews
Neutral4.5% of reviews
Negative experience42.3% of reviews

~ Based on 1,794 written reviews from the US App Store.

What users say

Is Gojek Safe?

Gojek appears safe based on user ratings. AppsHunter Safety Score for Gojek is 90/100.

This assessment is based on 8,158 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.6% of ratings point to a safe experience
1.9% of ratings suggest some concerns
10.4% of ratings point to a risky experience

~ Based on 8,158 App Store ratings for Gojek.

Is Gojek Legit?

Gojek appears to be a legitimate app. AppsHunter Legitimacy Score for Gojek is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

✨NIRVANA

NAMASTE ✨

No Russia.

Для российских пользователей за рубежом не работает. Невозможно зарегистрироваться с кодом +7.

change of phone number

I've been trying to change the phone number linked to the app for two weeks now, as the old one is no longer active. I keep seeing the same message: "Oops, something went wrong
Don't worry, we're fixing this. We'll be back for you soon!" The app has been updated to the latest version, but nothing has changed. There's no option to submit a support ticket in the "Help" section; it only offers advice on changing your phone number, which doesn't work.
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Response from developer

Hi Аркадий Суперменович Паровозов, we're sorry for the inconvenience. If you still have a problem, please report it to us via email to customerservice@gojek.com by attaching asr-26-246-0222-30961 code as the email subject. We are waiting for your detailed report. ^Mita

Better than walkin’

Always reliable, with an always ’can-do’ attitude. Warm, Bali Thanks.

Сделать поддержку верификации через мессенджер

Сделайте уже верификацию наконец через whatsApp или telegram, смысл от вашего выпадающего списка с кодом других стран, если это не работает 🤬

Best service in Bali

10/10 recommend to get anywhere/ have food delivered

Great app

Great app good service

Bisa dipakai kirim gofood dari Australia!

Hari ini hari ulang tahun mama, pengen kirim cake lalu coba instal aplikasi gojek lagi.. nyoba ganti nomor HP pakai nomor Australia, nyoba isi gopaynya eh bisa! Lanjut pesenin tiramisu cake via gofood.. MANTEP BGT!! Thank you Gojek 🥰🥰🥰

Super convenient and reliable

Always such a great option when we are in Asia especially Bali, thanks for being so efficient and making our holiday transport so easy 🙏

Life saver :)

Thank you Go-Jek app for making things so much easier than before. From the very first time I used it, this app continued to improve and got better. Cheers!

Great app!

Super efficient, great rates. Amazing service. Love it!

Gojek

Ongkir mahal
Kurang promo

Great driver

Friendly helpful driver. Very safe and knowledgeable of the area we were picked up at. He was a lifesaver!

Best app

This app is all you need when in Bali

Good service but

It’s not clear how
To book two bikes using one account

Very convenient

Very fast and convenient to go everywhere

Better than grab

Good drivers

Absolutely amazing

They can do it all !

Cancelled Rides

One thing I think you need to change is.. if you cancel a ride because the driver is taking too long for example.. the app automatically finds you another one even though you don’t want it. There’s no option to just cancel and not try and find another driver. This is costing me so much money. So if something is cancelled, you need to allow the user to activate whether they want to look for someone else or not. Give them the option. Don’t just do it automatically.
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AWESOME

Keep Up The Good Work