Gojek User Reviews

Gojek
Gojek
PT. GOTO GOJEK TOKOPEDIA TBK

Customer Experience

Positive experience53.0% of reviews
Neutral4.4% of reviews
Negative experience42.5% of reviews

~ Based on 1,777 written reviews from the US App Store.

What users say

Is Gojek Safe?

Gojek appears safe based on user ratings. AppsHunter Safety Score for Gojek is 90/100.

This assessment is based on 8,034 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.5% of ratings point to a safe experience
1.9% of ratings suggest some concerns
10.5% of ratings point to a risky experience

~ Based on 8,034 App Store ratings for Gojek.

Is Gojek Legit?

Gojek appears to be a legitimate app. AppsHunter Legitimacy Score for Gojek is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Absolutely amazing

They can do it all !

Cancelled Rides

One thing I think you need to change is.. if you cancel a ride because the driver is taking too long for example.. the app automatically finds you another one even though you don’t want it. There’s no option to just cancel and not try and find another driver. This is costing me so much money. So if something is cancelled, you need to allow the user to activate whether they want to look for someone else or not. Give them the option. Don’t just do it automatically.
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AWESOME

Keep Up The Good Work

The App That Makes Life So Much Easier

Gojek has been a depndable app with minor glitches. It keeps improving itself and the improvements are very much appreciated.

Love it

Best transport business. Would be lost without them !

Review jujur

Masih banyak driver yang attitude nya 0 g sopan kasar

Great App

Great App for ride sharing

Works good but needs some work

The app and service is a great idea and it works good, if there would be anything negative I think the app could need some “clean up” it’s a little bit too much going on and sometimes it gets confusing, a cleaner more slim lined UI would be nice, but I have noticed that most apps and services in Asian countries are very “busy” and there is just too much going on at the same time
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So easy

Easy to use, and saves you time and money!

Helpful

Helpful

Excellent driver

Safe, polite and very good English

Great service

I will always use app from now on, good driver and good price, and I always tip well.

Love it ! ❤️

Dengan adanya Gojek sangat membatu untuk mempermudah segalanya ☺️🙏

Easy peasy

Always safe and reliable

Scummy practices

They add 1RP without authorization to your account so you cannot delete it. I have had major fraud alerts with this app. If I could give negative stars I would.

Best team to support customers

They are always listen to customer as well and try to understand. What’s the situation and try to find the best solution for customers and Gojak supporters. I really appreciate it.

Bgs

Bgs

Happy

Happy because it helps life’s easier.

Best driver ever

Great driver!!

Amazing app - needed in the UK please!

This app is fab but currently not available in the UK, only Singapore, Thailand, the Philippines and Indonesia so a bit disappointed I can’t use it at home as well. You need to expand!! Quick sign up and easy to use, I’m a mom so I love the vouchers idea 💡 🥰.