Gojek User Reviews

Customer Experience

Positive experience53.2% of reviews
Neutral4.5% of reviews
Negative experience42.3% of reviews

~ Based on 1,786 written reviews from the US App Store.

What users say

Is Gojek Safe?

Gojek appears safe based on user ratings. AppsHunter Safety Score for Gojek is 90/100.

This assessment is based on 8,085 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.6% of ratings point to a safe experience
2.0% of ratings suggest some concerns
10.5% of ratings point to a risky experience

~ Based on 8,085 App Store ratings for Gojek.

Is Gojek Legit?

Gojek appears to be a legitimate app. AppsHunter Legitimacy Score for Gojek is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Super convenient and reliable

Always such a great option when we are in Asia especially Bali, thanks for being so efficient and making our holiday transport so easy πŸ™

Life saver :)

Thank you Go-Jek app for making things so much easier than before. From the very first time I used it, this app continued to improve and got better. Cheers!

Great app!

Super efficient, great rates. Amazing service. Love it!

Gojek

Ongkir mahal
Kurang promo

Great driver

Friendly helpful driver. Very safe and knowledgeable of the area we were picked up at. He was a lifesaver!

Best app

This app is all you need when in Bali

Good service but

It’s not clear how
To book two bikes using one account

Very convenient

Very fast and convenient to go everywhere

Better than grab

Good drivers

Absolutely amazing

They can do it all !

Cancelled Rides

One thing I think you need to change is.. if you cancel a ride because the driver is taking too long for example.. the app automatically finds you another one even though you don’t want it. There’s no option to just cancel and not try and find another driver. This is costing me so much money. So if something is cancelled, you need to allow the user to activate whether they want to look for someone else or not. Give them the option. Don’t just do it automatically.
Show more

AWESOME

Keep Up The Good Work

The App That Makes Life So Much Easier

Gojek has been a depndable app with minor glitches. It keeps improving itself and the improvements are very much appreciated.

Love it

Best transport business. Would be lost without them !

Review jujur

Masih banyak driver yang attitude nya 0 g sopan kasar

Great App

Great App for ride sharing

Works good but needs some work

The app and service is a great idea and it works good, if there would be anything negative I think the app could need some β€œclean up” it’s a little bit too much going on and sometimes it gets confusing, a cleaner more slim lined UI would be nice, but I have noticed that most apps and services in Asian countries are very β€œbusy” and there is just too much going on at the same time
Show more

So easy

Easy to use, and saves you time and money!

Helpful

Helpful

Excellent driver

Safe, polite and very good English