Access by KAI User Reviews

Customer Experience

Positive experience6.4% of reviews
Neutral7.1% of reviews
Negative experience86.5% of reviews

~ Based on 156 written reviews from the US App Store.

Is Access by KAI Safe?

Access by KAI appears safe based on user ratings. AppsHunter Safety Score for Access by KAI is 92/100.

This assessment is based on 228 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.9% of ratings point to a safe experience
1.8% of ratings suggest some concerns
4.4% of ratings point to a risky experience

~ Based on 228 App Store ratings for Access by KAI.

Is Access by KAI Legit?

Access by KAI appears to be a legitimate app. AppsHunter Legitimacy Score for Access by KAI is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Foreign credit cards not allowed

The app falls over when a foreign credit card is used

Aplikasi lambat

Lelet bermasalah terus. Loading mulu gjls

bug tiket

setiap kali ngecek tiket kereta selalu muncul “jadwal kereta tidak tersedia” padahal cek di apk sebelah selalu ada tiketnya, tolong dong perbaiki bug nya jadi susah mau pesan tiket jadi kehabisan

Tiket tidak muncul di ios

Udah nunggu berjam jam, saat tepat pukul 00.00 semua tiket di semua tanggal kosong. Ini kesekian kalianya saya menuliskan review yang sama. Tidak kunjung diperbaiki

SERING ERROR

tolong ya KAI diperbaiki lagi app versi ini. Versi sebelumnya sudah bagus loh. Ini setiap pilih hari selalu "jadwal kereta tidak tersedia" dan harus log out lalu log in lagi biar bisa. Tetapi metode ini pun terkena limit jadi aksesnya dilock selama satu jam. TOLONG YA DIPERBAIKI LAGI APLIKASINYA, TERIMA KASIH
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Cannot booking

Matek gabisa pesen tiket gegara timeout 😂

Tolong diperbaiki

Banyak Bugnya tolong di Fix bersamaan dengan peningkatan kualitas

Ayu

Eror Semenjak di update ini aplikasi nya sering kalo eror jadwal gak muncul .. lebih bagus lagi tampilan awal mudh dan nyaman dipakek gapernah eror Baru x ini rasa ny apk ny gk berguna buat kesel . Nth apa diupdtae terus tp gk bener

Non optimum app with monopoly to own your data

Latest iphone 17 series yet the device overheat so fast while running this app that actively asking for otp that never sent to the registered mail. Apps refused to order ticket as I wasnt given a basic member label that forcefully ask you to give your data anyway.

One star.

Aplikasi cacad

Udah masukan data berkali kali tiba tiba close sendiri , tinggal ngurus pembayaran aja tiba tiba close sendiri jadi ga bisa beli tiket ? Aplikasi sampah macam apa ini
Udah ribet nyusahin

Link untuk mendaftar basic member bermasalah

Data yg direkam salah dan berubah. Ini menyebabkan akun tidak bisa dipakai. URGENT karena untuk pesan tiket musim lebaran.

Crashed

The program crashed all the time and unable to finish the transaction - iOS

Lemot

Lama bener load nya.. suruh ubah kata sandi tapi loadingnya lama padahal internet kenceng pake aplikasi sebelah lancar

app tai

sekelas bumn appnya kayak k*nt*l

Lemot

Tidak bisa daftar member basic.. gajelas banget loading lama ga kelar2

Sering freeze dan force close

Aplikasi update bukanya tambah baik dan menyempurnakan bug malah bikin bug aplikasi.

Aplikasi sering force close saat mencari tiket, ketika search 2-3 rute selalu force close, parah.

Kadang juga sering freeze dan harus ditutup paksa. Berakhir nyari tiket ulang dari awal. Ini team IT KAI ga malu? Tolong diperbaiki, jangan modal UI bagus doang, tapi sistem nya buruk.
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Terrible

Constantly crushes, heats the phone, I lost my patience with…

Glitch or what ?

I try book ticket for panaromic and i just register under passport but then an error appear stated that NIK must be 16 digit which obviously passport id will not reach 16 digit. I assume NIK is Indonesia. ID. Please advise why this happen

Developer ampas

Versi IOS busuk banget. Bikin hp panas. Curiga aksess yg lain2

Unstable and Unreliable Application

★☆☆☆☆
Booking tickets through this application proved to be extremely challenging, particularly for foreign users.
The application is highly unstable, frequently crashes, and requires repeated restarts. Based on my experience and corroborating other reviews, the platform contains numerous technical issues that significantly hinder usability.
Our group attempted to book tickets for a journey from Bandung to Yogyakarta, but the process was unsuccessful due to persistent errors. Ultimately, we were forced to abandon the attempt and arrange alternative transportation.
A critical flaw occurs when the primary traveler uses a passport instead of a local identification card. While the system initially accepts the passport, it incorrectly categorizes it as a local ID, resulting in booking failures due to format inconsistencies.
Furthermore, there appears to be a practice of removing negative feedback by marking it as inappropriate, which misrepresents the app’s actual performance and reliability.
In its current state, this application does not meet the standards expected for a seamless booking experience and requires substantial improvements.
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