Access by KAI vs JOUMPA for Customer
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Access by KAI
This app simplifies train travel in Indonesia by allowing users to book various train tickets, manage existing bookings, and access loyalty rewards. It also offers trip planning, online payments, food ordering, and entertainment features for a comprehensive travel experience.
- Book intercity, local, LRT, KCI, and airport train tickets
- Manage and modify existing ticket bookings
- Add tickets purchased from external channels
- Earn and redeem loyalty points (Railpoin)
- Trip planner and online payment (PPOB) services
- Order food and beverages (Railfood)
- In-app entertainment features
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The Access by KAI application is the official application from PT Kereta Api Indonesia (Persero) which makes it easy for users to access various kinds of services related to train travel in Indonesia. TICKET RESERVATIONS Access by KAI provides various menus for ordering train tickets starting from intercity train tickets, local train tickets, LRT Jabodebek train tickets, KCI train tickets, Airport train tickets and Fast Train tickets, all of which can be accessed in one application. The Connecting Train menu in the Access by KAI application is useful for users who want to schedule connecting trains. The system in the application will find a combination of connecting train schedules as desired MANAGE TICKET BOOKING Users of the Access by KAI application can manage previously purchased train tickets. Passengers can add their tickets to the Access by KAI application purchased on external channels via the Check & Add Ticket menu. If you have added the ticket, you can change the schedule, cancel the ticket, transfer the ticket or print the e-boarding pass. With this feature in the Access by KAI application, passengers no longer need to bother going to the station. LOYALTY PROGRAM Railpoin is PT Kereta Api Indonesia's loyalty reward program as a form of our gratitude to our loyal customers. Railpoints will be obtained from every purchase of a train ticket, and can be exchanged back for a train ticket or exchanged at a favorite merchant. Be a premium member and enjoy the benefits! ENTERTAINMENT & LIFESTYLE Entertainment is a form of activity or method designed to provide entertainment or pleasure to people. Like watching movies, listening to music, and much more. Entertainment and lifestyle are closely related because entertainment can be part of a person's lifestyle. The KAI Access application provides several features to support these activities such as: Trip planner is a feature to assist users in planning their trips. As well as providing information and also organizing trips. With the help of a trip planner, users can easily plan trips in a more organized manner, get relevant information and save time. PPOB is an online payment system that allows users to make payment transactions electronically in a faster and more efficient way. The PPOB feature is already available at Access by KAI with products being sold such as credit purchases, data packages and electricity tokens. Railfood is a food and beverage ordering service that is integrated with the Access by KAI Application to make it easier for customers to order food and drinks before or when customers travel by train. The food/drink menu served is a selection of typical train culinary delights and regional specialties. EoB and Premium Entertainment are additional entertainment features for watching movies streaming in the Access by KAI application without internet quota which can be accessed while traveling using the train's WIFI network. Premium Entertainment is an additional paid entertainment feature for watching movies in streaming which can be accessed anywhere and anytime. INTERMODA INTEGRATION Access by KAI offers convenience in traveling by train and offers integration with other modes of transportation such as taxis and buses. So that users can plan their trips by train as well as order other modes of transportation Download the ACCESS by KAI application right now, to be able to access the convenience of traveling by train. Website: https://kai.id Customer Service: 021-121, email: cs@kai.id Follow us on twitter @keretaapikita & @ kai121 Find us on Facebook https://www.facebook.com/keretaapikita Follow us on Instagram http://instagram.com/keretaapikita Watch us on Youtube http://youtube.com/keretaapikita
JOUMPA for Customer
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Raih kenyamanan perjalanan Anda selama di bandara dengan aplikasi JOUMPA! Temukan layanan VIP yang tersedia di 40 bandara di seluruh Indonesia hanya dalam beberapa menit. Anda juga dapat memesan lounge dan transportasi melalui aplikasi. Dapatkan service yang cocok untuk kebutuhan Anda Tersedia produk Fast Track, Meet & Greet Domestik juga Internasional, dan Transfer bisa dipesan langsung dari genggaman Buat reservasi dengan mudah Lengkapi data penerbangan, penumpang, layanan tambahan, dan pembayaran yang tersedia dalam 16 metode bayar dalam negeri dan luar negeri Jadwal paling update Memudahkan Anda untuk mengetahui informasi reservasi, yang akan datang dan yang selesai dilakukan. Dapatkan promo menarik Segera claim voucher promo yang tersedia untuk mendapatkan potongan harga di setiap reservasi Anda Lengkapi profil Anda Segera lengkapi profil Anda agar reservasi bisa dibuat jauh lebih cepat
Screenshots
Verdict
Access by KAI and JOUMPA for Customer are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Access by KAI ships an update every 5 weeks, JOUMPA for Customer every 6 weeks. The most recent releases landed on September 22, 2026 and September 15, 2026 respectively.
| Parameter | Access by KAI | JOUMPA for Customer |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (228 ratings) — better | — |
| Positive reviews | 6.4% of reviews | — |
| Number of ratings | 228 — better | — |
| Update frequency | Every 5 weeks — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 14.0 — better |
| Further details — not scored | ||
| Size | 171 MB | 57 MB |
| Age rating | 4+ | 17+ |
| Developer | PT. KERETA API INDONESIA | BIG IO |
In-app purchases
Access by KAI
No in-app purchases
JOUMPA for Customer
No in-app purchases
Questions
Is Access by KAI free?
Is JOUMPA for Customer free?
Do Access by KAI or JOUMPA for Customer have ads?
Which is updated more often, Access by KAI or JOUMPA for Customer?
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