OhMD HIPAA Compliant Texting vs BloomText

OhMD is a HIPAA-compliant omni-channel patient communication platform built for physician practices struggling with high inbound patient call volume. It brings AI-driven and human-led conversations together across phone, text, and web in one unified inbox, allowing practices to manage all patient communication from a single system. OhMD uses a hero-in-the-loop model. AI handles routine patient requests such as appointment scheduling, call deflection, voicemail transcription, and common questions. When staff expertise is needed, teams can step into, respond to, or take over conversations instantly from the same inbox. This ensures automation never replaces visibility or control. Unlike messaging-only platforms or standalone voice AI tools, OhMD combines secure texting, calling, and AI voice in one platform. All patient conversations remain centralized, searchable, and assigned to the right teams, reducing phone interruptions and front desk overload. Practices use OhMD to: - Deflect inbound patient calls into text and AI-assisted conversations - Answer calls, texts, and web chats from one unified inbox - Automate scheduling and routine requests without removing staff from the loop - Reduce front desk interruptions and staff burnout - Improve patient access without hiring or outsourcing Practices using OhMD report: - Fewer staff-handled calls - Lower communication costs - Improved practice revenue and growth Core capabilities include: - AI-assisted call answering and scheduling - Secure texting and call-to-text deflection - Unified inbox for calls, texts, and web chat - Smart routing and assignments based on patient intent - Human takeover of AI conversations when needed

BloomText is a simple, secure way to message your team, other healthcare professionals, and your patients from one app. Use it instead of personal texting, WhatsApp, or iMessage, and keep protected health information (PHI) protected. FREE TO START, BAA INCLUDED • Every plan includes a signed BAA at no cost. Sign it right after you sign up. • The free plan covers up to 5 coworkers and unlimited outside collaborators. • Upgrade inside the app whenever you need more. TEXT PATIENTS, NO APP DOWNLOAD • Send secure messages, images, and files to a patient's phone or email. • Patients don't need to download an app or remember a password. • Text from your practice's own phone number (Patient SMS add-on). • Send a broadcast text to a group of contacts for reminders and updates. SECURE TEAM CHAT • Message coworkers and care partners at other organizations. • Read receipts and notifications on every message. • See who on your team is talking with each patient. SCAN AND SHARE FILES • Scan insurance cards and documents with your camera. • Share images, PDFs, and links securely. KEEP PHI OFF PERSONAL PHONES • Staff can use their own phones. Messages and files are never stored permanently on the device. • Remove a departing staff member in one tap, and their access ends right away. • Admins can manage users, set permissions, and audit conversations. BUILT FOR HIPAA FROM DAY ONE • Data is encrypted in transit and at rest. • Every access to PHI is logged. WORKS EVERYWHERE Use BloomText on iPhone, Android, Mac, Windows, and the web. Your conversations stay in sync on every device. Trusted by dental, mental health, ABA therapy, home health, physical therapy, senior living, addiction treatment, and maternal health teams. Download BloomText and set up your team in minutes. Questions? Email support@bloomtext.com