Doesn’t recognize password
It suddenly logged me off wanting me to sign into a a”test” site. I attempted to use the same password and username I use to get into the web application (as I always have) it states my username or password is incorrect. I deleted and reinstalled the app, same issue. I login into the web application from my phone and the mobile web page is pretty worthless, I can’t get back to all my messages. So I have to get to a laptop to sign into. Not very helpful when you need access at all times.
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Needs update
It won’t let me type and send anymore with the new iOS. I can only send photos.
The mobile version hardly ever works
Seems to work okay on the pc, but the mobile version constantly fails to open and loses my messages—so I have to go on the pc to use it. I’m going to try a different service
So glitchy
I wish they would stop coming out with new features and focus on making it actually work first. The mobile app is terrible, constantly redownloading the app to try to get it to work. Very frustrating.
Terrible
Terrible
Terrible App
This app is garbage.
When signing up, it kept telling me there already was an account with my email address, which was untrue. The real issue was with my password length.
I switched to a simpler password, then it asked for my phone number. It took multiple attempts to submit my phone number. The button just wouldn’t work. After it finally worked, it sent me an SMS verification code. I inputted the code, and nothing is happening. The “resend code” button doesn’t work. I closed and reopened the app multiple times, and I’m stuck at the same step.
I tried logging into the website instead, but I get an error message (“GraphQL Error: Cannot return null for a non-nullable field.”), and the page stays blank. Useless.
When signing up, it kept telling me there already was an account with my email address, which was untrue. The real issue was with my password length.
I switched to a simpler password, then it asked for my phone number. It took multiple attempts to submit my phone number. The button just wouldn’t work. After it finally worked, it sent me an SMS verification code. I inputted the code, and nothing is happening. The “resend code” button doesn’t work. I closed and reopened the app multiple times, and I’m stuck at the same step.
I tried logging into the website instead, but I get an error message (“GraphQL Error: Cannot return null for a non-nullable field.”), and the page stays blank. Useless.
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Stopped working
This app used to be decent- only occasionally lagging on showing messages. Now it’s completely stopped working for the last few months, for both me and my provider. Neither of us have been able to use it. It just shows the blank interface loading forever.
App won’t open
This app used to be really good, but now it is completely worthless. It is impossible to message with patients because it won’t even open. It either sits on a blank screen or a circle just goes around and around. I have chosen to move to a different secure messaging app because this one does not work any longer
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Awful, rarely works
This app is terrible. It won't let me see my provider's messages. Nearly every time, I have to log out and log in to see messages, and this could be multiple times in one day. I've deleted the app and reinstalled it several times, but it doesn't fix the problem. Today (after trying to sign out, sign back in, uninstalling, reinstalling), it still won't finish loading after I type in my password to sign in. Why is this app so terrible? It's been glitchy for at least a couple of years. You'd think someone would've fixed the bugs by now.
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Hot Garbage
Had the displeasure of using this app for 4 years and my god has it been such a heaping pile of waste. Super buggy, always kicking me out, always requiring password every 5 minutes, right now it refuses to load and it’s just a blank loading screen. The 5 star ratings have to be an inside job because there’s no way this app is a 5 star. It’s 1 star and that’s being generous. FIX IT
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Lpn
Unreliable.. works sometimes which when you’re in the medical field is not a good thing and not professional
Garbage was of time
For five days have been trying to chat in the app. I’ve logged out and deleted the app MULTIPLE of times with NO success.
The best
This App and program are legit the best in the industry! From an office perspective this makes communication with patients so much easier !
Please fix your app?
I’m not sure why OhMD app has continued to not work for the past month and half. It won’t stay logged in. It doesn’t send messages. I can barely enter my password unless I click it 6-7 times.
Great idea-very buggy
Love the idea but since the latest update it’s been an absolute nightmare. Preview shows new message but opens to nothing. Have had to uninstall and reinstall almost daily which is WAY too much work for something that’s supposed to make my life easier!
Terrible! Too buggy!
This is the worst app I’ve ever used in my life!! If I could do negative stars I would. It is constantly needing to be reloaded onto my phone, or it just spins, or it simply freezes in the app. It doesn’t remember your password (or blocks your phone from remembering it?) so you have to enter it every time which means it’s an easy to remember pw and defeats the security of it!! And when you are putting in your text, it doesn’t AutoCorrect your spelling!! So the only way to type a message quickly is to dictate it into the phone and then go back and check every word for spelling. It’s a colossal waste of time. The HIPAA compliance aspect of it is not worth the pain of the app! If you are a doctor do not use this for your patients and clients! If you actually want to communicate with your clients without an issue, pick another app!!
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Unreliable.
Buggy. Unreliable. Infuriating to deal with.
Update ruined app
Recent update has ruined the app. Does not consistently load existing conversations. Needs fixing.
Awful
Worst App ever!! Never works!!
Unreliable app
Used this to connect with my provider; after the recent update it stopped working and required troubleshooting
