TELUS Business Connect™ vs Live Dispatch
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
TELUS Business Connect™
This unified app offers team messaging, video conferencing, and phone calling for seamless remote collaboration. It enables real-time communication, file sharing, task management, and HD calls with business caller ID. Stay connected and productive from anywhere.
- Team messaging with file sharing
- Real-time video conferencing
- HD business phone calls
- SMS from business number
- Online faxing from mobile
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Unified App description: Work from anywhere with the leading all-in-one team messaging, video conferencing, and phone calling solution. You and your team can stay more connected, focused, and productive while staying home and keeping your social distances. Here’s how we help teams stay efficient during this time: Collaborate with superior team messaging Message individuals or teams in real time to stay connected and bring remote workers together. Easily collaborate with file sharing, task management, and a shared calendar. Stay connected with seamless video meetings Launch video meetings directly from the app for real-time collaboration with screen sharing, chat, and markup tools. Make HD calls with an enterprise phone system Get HD voice quality, call forwarding, and advanced call features all while displaying your business number as your caller ID. Use Wi-Fi, carrier minutes, or cellular data on any mobile device. Use SMS for on-the-go communication Send and receive text messages using SMS from your business number to communicate with clients and coworkers on the spot. Send a fax from anywhere Send files through your mobile device with secure and easy online faxing. Attach files from Dropbox, Box, Google Drive, or any Microsoft Office application, or submit faxes online via email.
Live Dispatch
Manage delivery and service orders efficiently online. This app allows you to create, edit, and delete orders, customers, and products. It also includes features for driver notifications, GPS tracking, and one-click calling.
- Manage delivery and service orders
- Add, edit, and delete customers and products
- Notify drivers of new work orders
- Capture and save customer GPS coordinates
- One-click calling for customers and colleagues
- Employee check-ins with notifications
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Live dispatch allows you to manage work orders online. Here's what it offers: - Add/Edit/Delete delivery orders - Add/Edit/Delete generic service orders - Add/Edit/Delete customers - Add/Edit/Delete products - Notify drivers when work orders are created - Get and save GPS coordinates of your customers - Option to call customers and colleagues in one click - Allows check-ins for travel alone employees, with notifications and reminders
Screenshots
Verdict
The clearest difference is update cadence: Live Dispatch at fortnightly against TELUS Business Connect™'s every 3 months. TELUS Business Connect™'s advantage is review sentiment (13% vs 0%). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
TELUS Business Connect™ ships an update every 3 months, Live Dispatch fortnightly. The most recent releases landed on October 24, 2026 and October 7, 2026 respectively.
| Parameter | TELUS Business Connect™ | Live Dispatch |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (3 ratings) — better | — |
| Positive reviews | 12.7% of reviews — better | 0.0% of reviews |
| Number of ratings | 3 — better | — |
| Update frequency | Every 3 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 325 MB | 41 MB |
| Age rating | 17+ | 4+ |
| Developer | TELUS Communications Inc. | NORTH STAR SYSTEMS INC |
Customer experience
TELUS Business Connect™
Live Dispatch
Bugs and requests
TELUS Business Connect™
Reported bugs
49 issues- Desktop app defaults to taking over calls
- Texts show as undelivered when they are sent
- Network failures preventing sign-out
- App does not send notifications for calls or missed calls
- Sound volume is significantly lower than iPhone app
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- Cannot send texts from the iOS app
- App drops calls without warning
- App shuts down unexpectedly
- Calls come through when logged out of the app
- Notifications are duplicated or tripled
- Some features only configurable via desktop browser
- Caller ID shows only city, not phone number
- Constant robo/spam calls after installing app
- Login prompt issues causing lost clients
- Incapable of hearing or speaking when call is answered
- App crashes constantly, requires reinstallation
- Incoming calls not ringing or missed
- Calls drop frequently, especially incoming
- App doesn't ring, notifies of missed calls hours later
- Phone just not ringing at all
- Technical support unable to resolve issues
- Constant network error upon sign-in after reinstallation
- App is mangled and barely works
- Text messages sent to email inbox instead of messages
- App crashes constantly, needs frequent reinstallation
- Cannot answer with hearing aids after iOS 16 update
- Texts not coming through, attempts to send for days
- Missing billing integration, requires browser login
- Calls are ridiculously quiet
- Cannot hear or be heard for first 10-15 seconds of a call
- App doesn't work after update, calls not coming in
- Messaging not working, notifications received but messages not visible
- Calls not coming to the app after update
- New version not working on iPad
- Calls not forwarded to app after update
- Update broke login functionality
- New update prevents disconnecting call integration
- Recent update causes incoming calls and texts to stop working
- Calls not coming in since the update
- Messaging not working
- Fail, doesn't work since the update
- New version not working on iPad
- Bug, calls not forwarded since the update
- Invites sent from personal email instead of work email
- Requires calendar access to create meetings
- Voicemail only plays on iPhone speakers
- App crashes occasionally
- Some glitches need to be fixed
- Do not disturb option not working
Requested features
10 requests- Implement RCS technology for SMS
- Improve media quality for texts (GIFs, pictures, videos)
- Implement Dark Mode
- Allow users to choose their own ringtones or system tones
- Integrate with Apple Watch for calls
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- Separate business and personal billing accounts
- Provide a service status page for BizConnect
- Allow users to disable call integration with phone log
- Improve user interface for easier navigation
- Fix issue with invites being sent from incorrect email addresses
Live Dispatch
Not enough reviews yet to summarise bugs or requests.
In-app purchases
TELUS Business Connect™
No in-app purchases
Live Dispatch
No in-app purchases
