Comparison

MGH Access vs MGB Care Connect

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

MGH Access

Connect with Massachusetts General Hospital services and clinicians on the go. Easily find, favorite, and contact specialty provider practices for referrals and transfers. Share contact information with colleagues or friends.

Highlights
  • Connect to MGH services and clinicians
  • Find and favorite specialty practices
  • Facilitate referrals and inpatient transfers
  • Share provider contacts
  • Provide feedback to the development team
Features
Read full description

MGH Access provides a streamlined way for patients and providers to connect to Massachusetts General Hospital services and clinicians while on the go. This mobile app allows you to easily find, favorite and contact specialty provider practices within the MGH to facilitate referrals and inpatient transfers from the convenience of your mobile phone. Know someone else who could use the information? Share a contact with a colleague or friend using the share feature. This app is a resource made available to you by the Massachusetts General Hospital (“MGH”) through the Healthcare Transformation Lab, Referral Management Office and the Lab of Computer Science, all divisions of the Partners HealthCare System, Inc. (“Partners”). For questions, comments or issues, use the feedback button to communicate with us. We are available to assist.

About

MGB Care Connect

Access 24/7 virtual primary care from trusted providers via video visits. Manage chronic conditions, get help for common illnesses, and receive personalized treatment plans. Your care is seamlessly integrated within the Mass General Brigham system.

Highlights
  • 24/7 virtual primary care video visits
  • Chronic condition management
  • Treatment for common illnesses
  • Personalized care plans
  • Symptom checker
  • Medication refills and referrals
Read full description

Get personalized, connected care anytime, anywhere. With Mass General Brigham Care Connect, you choose how and when you get care, with 24/7 access to trusted virtual primary care providers through video visits on the app. Whether it’s managing diabetes, controlling blood pressure, or getting help for a cold or flu, our providers and dedicated care team are here for you. Why Patients Choose Us: Care on your terms: Connect with a provider 24/7 through video visits on the app Comprehensive care: From everyday issues to chronic condition management, get the help you need, when you need it Seamless experience: Your care is fully connected within the Mass General Brigham system for smooth transitions between virtual and in-person visits Smart, personal treatment: We use the latest technology and your medical history to create tailored care plans just for you Team support: A dedicated care team guides you before and after every visit, helping with scheduling, prescriptions, follow-ups, and more Features: Video visits that fit your schedule, 24/7 Treatment for hundreds of conditions, including cold and flu, mental health needs, diabetes, hypertension, and more Chronic care management and wellness visits (ages 18+) Medication refills, lab orders, and referrals to specialty care Symptom checker that helps your provider get the full picture before your visit Mass General Brigham Care Connect—making healthcare simple, personal, and always within reach.

Screenshots

MGH Access4 screens
MGB Care Connect4 screens

Verdict

The call

The clearest difference is update cadence: MGB Care Connect at weekly against MGH Access's every 8 months. MGB Care Connect also leads on ratings volume (338 vs 5). MGH Access's advantage is iOS requirement (10.0 vs 17.0). On price, rating, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.8 for MGH Access against 4.8 for MGB Care Connect. That said, the two scores are not equally well evidenced: MGB Care Connect has 338 ratings behind it against 5, so its average is the more settled of the two.

UpkeepUpdate frequency

MGH Access ships an update every 8 months, MGB Care Connect weekly. The most recent releases landed on October 29, 2026 and October 24, 2026 respectively.

Scorecard3 real differences · 7 level
MGH Access versus MGB Care Connect: the parameters behind the verdict, then further details
ParameterMGH AccessMGB Care Connect
PriceFreeFree
Rating4.8 (5 ratings)4.8 (338 ratings) — better
Positive reviews—90.9% of reviews
Number of ratings5338 — better
Update frequencyEvery 8 monthsWeekly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS10.0 — better17.0
Further details — not scored
Size70 MB175 MB
Age rating4+17+
DeveloperMassachusetts General HospitalMass General Brigham, Inc

Customer experience

MGH Access

All ratings5 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

MGB Care Connect

All ratings297 ratings
Positive97.3%
Neutral1.3%
Negative1.3%
Written reviews11 reviews
Positive90.9%
Neutral9.1%
Negative0.0%

In-app purchases

None

MGH Access

No in-app purchases

None

MGB Care Connect

No in-app purchases

Questions

Is MGH Access free?
MGH Access is free to download, with no in-app purchases.
Is MGB Care Connect free?
MGB Care Connect is free to download, with no in-app purchases.
Which has better reviews, MGH Access or MGB Care Connect?
MGB Care Connect is rated higher. MGH Access averages 4.8 out of 5 from 5 ratings, while MGB Care Connect averages 4.8 from 338 ratings.
Do MGH Access or MGB Care Connect have ads?
Neither MGH Access nor MGB Care Connect shows ads.
Which is updated more often, MGH Access or MGB Care Connect?
MGH Access ships an update every 8 months, and MGB Care Connect weekly. Most recently, MGH Access was updated on October 29, 2026 and MGB Care Connect on October 24, 2026.

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