MGH Access vs Patient Gateway
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MGH Access
Connect with Massachusetts General Hospital services and clinicians on the go. Easily find, favorite, and contact specialty provider practices for referrals and transfers. Share contact information with colleagues or friends.
- Connect to MGH services and clinicians
- Find and favorite specialty practices
- Facilitate referrals and inpatient transfers
- Share provider contacts
- Provide feedback to the development team
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MGH Access provides a streamlined way for patients and providers to connect to Massachusetts General Hospital services and clinicians while on the go. This mobile app allows you to easily find, favorite and contact specialty provider practices within the MGH to facilitate referrals and inpatient transfers from the convenience of your mobile phone. Know someone else who could use the information? Share a contact with a colleague or friend using the share feature. This app is a resource made available to you by the Massachusetts General Hospital (“MGH”) through the Healthcare Transformation Lab, Referral Management Office and the Lab of Computer Science, all divisions of the Partners HealthCare System, Inc. (“Partners”). For questions, comments or issues, use the feedback button to communicate with us. We are available to assist.
Patient Gateway
Access your health records, manage appointments, and communicate directly with your healthcare providers. This app allows you to review test results, renew prescriptions, and pay bills securely.
- View test results
- Manage appointments
- Message your doctor
- Renew prescriptions
- Pay bills
- Connect to Apple Health
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Use Mass General Brigham Patient Gateway to view health information and communicate with your doctor. With Mass General Brigham Patient Gateway, you can - Review test results - Manage your appointments - Message your doctor - Renew your prescriptions - Pay your bill - Connect your account to Apple Health to pull health-related data from your personal devices right into Patient Gateway
Screenshots
Verdict
The clearest difference is ratings volume: Patient Gateway at 9.4K against MGH Access's 5. Patient Gateway also leads on chart position (#186 vs unranked) and update cadence (every 4 months vs every 8 months). MGH Access's advantage is rating (4.8 vs 4.6) and iOS requirement (10.0 vs 16.2). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MGH Access holds the better App Store score, 4.8 against 4.6. That said, the two scores are not equally well evidenced: Patient Gateway has 9.4K ratings behind it against 5, so its average is the more settled of the two.
MGH Access ships an update every 8 months, Patient Gateway every 4 months. The most recent releases landed on November 1, 2026 and November 7, 2026 respectively.
| Parameter | MGH Access | Patient Gateway |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (5 ratings) — better | 4.6 (9.4K ratings) |
| Positive reviews | — | 63.0% of reviews |
| Number of ratings | 5 | 9.4K — better |
| Update frequency | Every 8 months | Every 4 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | — | #186 — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 10.0 — better | 16.2 |
| Further details — not scored | ||
| Size | 70 MB | 128 MB |
| Age rating | 4+ | 17+ |
| Developer | Massachusetts General Hospital | Mass General Brigham, Inc |
Customer experience
MGH Access
Patient Gateway
Bugs and requests
MGH Access
Not enough reviews yet to summarise bugs or requests.
Patient Gateway
Reported bugs
4 issues- App crashes upon opening on certain iOS versions
- Unable to update insurance and doctor information
- Messaging feature not working as expected
- Inconsistent display of past visit information
Requested features
5 requests- Integrate Face ID/Touch ID for login
- Add push notifications for important updates
- Improve organization and navigation of app
- Allow patients to view and manage family members' records
- Provide more detailed explanations of test results
In-app purchases
MGH Access
No in-app purchases
Patient Gateway
No in-app purchases
Questions
Is MGH Access free?
Is Patient Gateway free?
Which has better reviews, MGH Access or Patient Gateway?
Do MGH Access or Patient Gateway have ads?
Which is updated more often, MGH Access or Patient Gateway?
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