Deskero vs LiveHelp100 Live Chat

Great customer care cannot be tied down to a desk! Engage customers and deliver great support on the fly with the Deskero app: a super easy tool that packs all the great Deskero features right inside your smartphone, allowing you to easily follow all your team activity and quickly reply to customers. And it doesn’t end here: with the Deskero app, our integrated chat system is right at your fingertips, as well as our advanced social monitor features. Chat in real time and engage customers on social networks, right from your phone! Key features - Take care of all your tickets, from start to finish: you can open them, edit their status, reply and immediately change any detail - Reply to any ticket with a single tap: smart and easy! - Overview everything in your customized agent dashboard. - Manage everything, from agent re-assignment to ticket priority: you can edit any single ticket’s feature directly from the app. - Keep an eye on your help desk and all your team activity to quickly monitor any incoming request, be it from email, social network or chat. - Quickly search for tickets and customers through an advanced filter system. - Chat with registered customers and even casual website visitors and convert any interesting conversation into a ticket, to fully integrate it in your workflow! - Monitor and manage all your customer’s details and quickly edit contact data and information. - Gain immediate access to any past conversation with any customer, through Deskero’s advanced chronology. Search and filter it in a snap! - Collaborate with other agents, either by sharing a note or by using the internal chat system. - Quickly use predefined answers to solve the most common problems in a minute: just choose your macro answer, edit it to your taste and hit reply! - Create and manage custom view filters to simplify your searches and monitor specific issues. - Use customized scenario to automate recurring actions, right from your phone.

With LiveHelp100 omnichannel solution, you can connect with your customers using real-time live chat via web, mobile, desktop, and offers customer support via email, SMS, Facebook, Twitter, WhatsApp, etc. LiveHelp100 makes it easy for businesses to answer customer queries, solve customer problems, and keep customers happy at the same time. From sales team to front-line support team to customers, LiveHelp100 offers remarkable omnichannel experiences that improve customer satisfaction and drive revenue without increasing any cost. LiveHelp100 Live Chat for iPhone/iPad App is aimed to provide you with the ability to keep online on your iPhone or iPad so that you never miss a message from your visitors and customers while on the go. And the app offers much more than just chatting: 1. User friendly interface for iPhone or iPad, optimized for best performance possible. 2. Immediate push notifications will notify you of the incoming chats and new messages even when the app is working in the background or your iPhone or iPad goes into the sleep mode. 3. Sound and vibration notification available for you to choose from. 4. Monitor & Track Visitor in real-time: View the visitor list and the detailed information of each visitor. 5. Convenient features: Canned messages, Multiple simultaneous chats, transfer chats to another online agent, Chat history checking, etc.