Deskero vs Blik Chat

Great customer care cannot be tied down to a desk! Engage customers and deliver great support on the fly with the Deskero app: a super easy tool that packs all the great Deskero features right inside your smartphone, allowing you to easily follow all your team activity and quickly reply to customers. And it doesn’t end here: with the Deskero app, our integrated chat system is right at your fingertips, as well as our advanced social monitor features. Chat in real time and engage customers on social networks, right from your phone! Key features - Take care of all your tickets, from start to finish: you can open them, edit their status, reply and immediately change any detail - Reply to any ticket with a single tap: smart and easy! - Overview everything in your customized agent dashboard. - Manage everything, from agent re-assignment to ticket priority: you can edit any single ticket’s feature directly from the app. - Keep an eye on your help desk and all your team activity to quickly monitor any incoming request, be it from email, social network or chat. - Quickly search for tickets and customers through an advanced filter system. - Chat with registered customers and even casual website visitors and convert any interesting conversation into a ticket, to fully integrate it in your workflow! - Monitor and manage all your customer’s details and quickly edit contact data and information. - Gain immediate access to any past conversation with any customer, through Deskero’s advanced chronology. Search and filter it in a snap! - Collaborate with other agents, either by sharing a note or by using the internal chat system. - Quickly use predefined answers to solve the most common problems in a minute: just choose your macro answer, edit it to your taste and hit reply! - Create and manage custom view filters to simplify your searches and monitor specific issues. - Use customized scenario to automate recurring actions, right from your phone.

Blik is the native iOS app for professional customer service, built for businesses that use Meta's official WhatsApp Business Cloud API. PROFESSIONAL INBOX Receive and reply to customer messages in real time. Instant push notifications, read receipts, quick replies, and conversation-based organization ensure no message goes unanswered. VOICE CALLS Answer WhatsApp voice calls right inside the app with native iOS VoIP integration. VOICE MESSAGES Record high-quality audio messages for customers in a single tap. Playback with speed control and visual waveforms. FULL MEDIA Send and receive photos, videos, audio, documents, and location. Full-screen viewing and fast download. APPROVED TEMPLATES Send Meta-approved template messages to start conversations or send notifications. Support for variables, header media, and buttons. CONTACTS BOOK Import contacts from your iPhone with one tap. Organize by lists, add tags, and edit info. Bulk spreadsheet import supported. PRIVACY AND SECURITY Blik follows GDPR and LGPD data-protection guidelines. Your conversations travel over WhatsApp Business Cloud's official infrastructure with end-to-end encryption. REQUIREMENTS - Active Blik account (sign up at blik.chat) - A business with a Meta WhatsApp Business Cloud number configured Blik is a professional tool designed for support operators, sales teams, and anyone who needs to reply to customers quickly while keeping their personal phone separate. Website: https://blik.chat Support: https://blik.chat/support Privacy: https://blik.chat/privacy