Comparison

Support by Sony vs Remote Control for Sony TVs

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Support by Sony

Quickly access support information for your Sony products. Receive instant notifications for software updates, news, and helpful guides related to your bookmarked devices.

Highlights
  • Find support information for Sony products
  • Instant notifications for bookmarked products
  • Software and firmware update alerts
  • Receive helpful guides
  • Important news about your products
Features
Read full description

- Find support information for your Sony products with Support by Sony Support by Sony helps you quickly find support information. - Instant notification about your bookmarked products Receive important news, software / firmware updates and helpful guides about your products directly to your smartphone.

About

Remote Control for Sony TVs

Control your Sony Smart TV with your mobile device. This app provides all the buttons of a physical remote, a touchpad for easy navigation, and the ability to launch installed TV apps directly. It simplifies TV control and offers a convenient alternative to a lost or broken remote.

Highlights
  • Sony TV remote control
  • Touchpad navigation
  • Launch TV apps
  • Automatic TV detection
  • Wi-Fi connectivity
Features
Read full description

Smart TV Remote is designed specifically to control Sony Smart TVs. The remote control app offers a wide range of buttons that are available on a physical remote control, an easy to use touchpad for navigation through the content and a list of apps installed on TV. To control your Sony TV, make sure that your TV is connected to the same Wi-Fi network as your mobile device. Launch Smart TV Remote app, select your Sony TV from the list of detected devices and enter the PIN displayed on the TV screen into the app. TV control has never been easier. The app features all the necessary buttons. You no longer have to look for your Sony TV remote control or buy a new one in order to replace the one broken down. Multifunctional touchpad will allow you to easily scroll through the lists of new movies and music, choose your favorite content. With Smart TV Remote app you can easily launch apps installed on your TV, such as Netflix, Youtube or a web-browser. Smart TV Remote turns your iPhone or iPad into a smart remote control for your Sony TV. Main features: - Automatic detection of Sony TV in the Wi-Fi network; - All the necessary buttons for controlling the TV (Sony TV remote); - A large touchpad for convenient menu and content navigation; - Launching of TV applications directly from the iOS app; Premium Subscription User can subscribe for unlimited access to Premium features. Subscribed users have unlimited use of the Interaction tab without ads. This app includes an optional auto-renewable subscription: 1 year with a 7-days free trial period. Subscription is from $19.99/year. Prices are equal to the value that "Apple's App Store Matrix" determines is the equivalent of the subscription price in USD. Payment will be charged to iTunes Account at confirmation of purchase. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s Account Settings after purchase. For details please visit the link https://support.apple.com/HT202039. When current trial/subscription period expires, user will be unsubscribed. The current active subscription period can not be canceled. After subscription expires, user will no longer be able to use Interaction tab. Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable. Terms of Use: https://kraftwerk9.com/terms Privacy Policy: https://kraftwerk9.com/privacy Disclaimer: Kraftwerk 9, Inc is not an affiliated entity of Sony Corporation, and Smart TV Remote application is not an official product of Sony.

Screenshots

Support by Sony3 screens
Remote Control for Sony TVs4 screens

Verdict

The call

The clearest difference is in-app purchases: Support by Sony at none against Remote Control for Sony TVs's 5. Support by Sony also leads on ads (none vs shown) and review sentiment (36% vs 25%). Remote Control for Sony TVs's advantage is rating (4.2 vs 4.0) and ratings volume (4.2K vs 326). On price, update cadence, device support and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Remote Control for Sony TVs sells 4 in-app purchases, starting at $2.99 per 7 days. Support by Sony asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Remote Control for Sony TVs holds the better App Store score, 4.2 against 4.0. That said, the two scores are not equally well evidenced: Remote Control for Sony TVs has 4.2K ratings behind it against 326, so its average is the more settled of the two. Written reviews complicate that: 36% of Support by Sony's written reviews are positive against 25% of Remote Control for Sony TVs's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Support by Sony ships an update every 3 months, Remote Control for Sony TVs every 4 months. The most recent releases landed on September 15, 2026 and September 22, 2026 respectively.

Scorecard6 real differences · 4 level
Support by Sony versus Remote Control for Sony TVs: the parameters behind the verdict, then further details
ParameterSupport by SonyRemote Control for Sony TVs
PriceFreeFree
Rating4.0 (326 ratings)4.2 (4.2K ratings) — better
Positive reviews36.0% of reviews — better25.1% of reviews
Number of ratings3264.2K — better
Update frequencyEvery 3 months — betterEvery 4 months
AdsNo — betterYes
In-app purchasesNo — betterYes
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.014.0 — better
Further details — not scored
Size14 MB72 MB
Age rating4+4+
DeveloperSony CorporationKRAFTWERK 9 LTD

Customer experience

Support by Sony

All ratings326 ratings
Positive75.8%
Neutral6.4%
Negative17.8%
Written reviews250 reviews
Positive36.0%
Neutral8.4%
Negative55.6%

Remote Control for Sony TVs

All ratings4,156 ratings
Positive78.8%
Neutral5.5%
Negative15.8%
Written reviews458 reviews
Positive25.1%
Neutral6.8%
Negative68.1%

User reviews

Support by Sony

From 326 App Store ratings

What we love

  • 👍 Helpful information
  • 🚀 Useful for multiple Sony products
  • 📢 Provides firmware update notifications

Room to improve

  • 🐛 App crashes and bugs
  • 🤖 Unhelpful chatbot/virtual assistant
  • 📄 Lacks bulk message management options
  • 🔀 Difficulty importing/syncing registered products
  • 🔒 Poor account/login functionality

Remote Control for Sony TVs

From 4.2K App Store ratings

What we love

  • 🚀 Works well
  • 👍 Great app
  • 🚀 Seamless control
  • 👍 Effective remote
  • 👍 Simple to use

Room to improve

  • 🐛 Doesn't connect to TV
  • 🐛 Frequent disconnections
  • 🔋 Slow response time
  • 🔍 Difficult to find device
  • 💸 Aggressive ads

Bugs and requests

Support by Sony

Reported bugs

3 issues
  • Unable to add/sync registered products
  • Notifications not clearing properly
  • Live chat feature not functioning

Requested features

3 requests
  • Add option to mark all messages as read
  • Implement landscape mode support
  • Provide ability to open support cases directly in the app

Remote Control for Sony TVs

Reported bugs

3 issues
  • Stuck on feedback screen
  • Incorrect pin display
  • Clipboard data theft

Requested features

4 requests
  • Ability to turn on TV
  • Landscape mode on iPad
  • Macro buttons for settings
  • Keyboard input for logins

In-app purchases

None

Support by Sony

No in-app purchases

4 purchases

Remote Control for Sony TVs

Subscriptions3
  • Premium Remote3 Days trial$2.997 Days
  • Premium Remote2 variants$9.991 Year
  • Premium Remote$19.991 Year
One-time1
  • Remove ad$4.99

Questions

Is Support by Sony free?
Support by Sony is free to download, with no in-app purchases.
Is Remote Control for Sony TVs free?
Remote Control for Sony TVs is free to download, with in-app purchases available.
Which has better reviews, Support by Sony or Remote Control for Sony TVs?
Remote Control for Sony TVs is rated higher. Support by Sony averages 4.0 out of 5 from 326 ratings, while Remote Control for Sony TVs averages 4.2 from 4.2K ratings.
Do Support by Sony or Remote Control for Sony TVs have ads?
Remote Control for Sony TVs shows ads; Support by Sony does not.
Which is updated more often, Support by Sony or Remote Control for Sony TVs?
Support by Sony ships an update every 3 months, and Remote Control for Sony TVs every 4 months. Most recently, Support by Sony was updated on September 15, 2026 and Remote Control for Sony TVs on September 22, 2026.

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