Support by Sony vs Remote Control for Sony TVs
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Support by Sony
Quickly access support information for your Sony products. Receive instant notifications for software updates, news, and helpful guides related to your bookmarked devices.
- Find support information for Sony products
- Instant notifications for bookmarked products
- Software and firmware update alerts
- Receive helpful guides
- Important news about your products
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- Find support information for your Sony products with Support by Sony Support by Sony helps you quickly find support information. - Instant notification about your bookmarked products Receive important news, software / firmware updates and helpful guides about your products directly to your smartphone.
Remote Control for Sony TVs
Control your Sony Smart TV with your mobile device. This app provides all the buttons of a physical remote, a touchpad for easy navigation, and the ability to launch installed TV apps directly. It simplifies TV control and offers a convenient alternative to a lost or broken remote.
- Sony TV remote control
- Touchpad navigation
- Launch TV apps
- Automatic TV detection
- Wi-Fi connectivity
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Smart TV Remote is designed specifically to control Sony Smart TVs. The remote control app offers a wide range of buttons that are available on a physical remote control, an easy to use touchpad for navigation through the content and a list of apps installed on TV. To control your Sony TV, make sure that your TV is connected to the same Wi-Fi network as your mobile device. Launch Smart TV Remote app, select your Sony TV from the list of detected devices and enter the PIN displayed on the TV screen into the app. TV control has never been easier. The app features all the necessary buttons. You no longer have to look for your Sony TV remote control or buy a new one in order to replace the one broken down. Multifunctional touchpad will allow you to easily scroll through the lists of new movies and music, choose your favorite content. With Smart TV Remote app you can easily launch apps installed on your TV, such as Netflix, Youtube or a web-browser. Smart TV Remote turns your iPhone or iPad into a smart remote control for your Sony TV. Main features: - Automatic detection of Sony TV in the Wi-Fi network; - All the necessary buttons for controlling the TV (Sony TV remote); - A large touchpad for convenient menu and content navigation; - Launching of TV applications directly from the iOS app; Premium Subscription User can subscribe for unlimited access to Premium features. Subscribed users have unlimited use of the Interaction tab without ads. This app includes an optional auto-renewable subscription: 1 year with a 7-days free trial period. Subscription is from $19.99/year. Prices are equal to the value that "Apple's App Store Matrix" determines is the equivalent of the subscription price in USD. Payment will be charged to iTunes Account at confirmation of purchase. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s Account Settings after purchase. For details please visit the link https://support.apple.com/HT202039. When current trial/subscription period expires, user will be unsubscribed. The current active subscription period can not be canceled. After subscription expires, user will no longer be able to use Interaction tab. Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable. Terms of Use: https://kraftwerk9.com/terms Privacy Policy: https://kraftwerk9.com/privacy Disclaimer: Kraftwerk 9, Inc is not an affiliated entity of Sony Corporation, and Smart TV Remote application is not an official product of Sony.
Screenshots
Verdict
The clearest difference is in-app purchases: Support by Sony at none against Remote Control for Sony TVs's 5. Support by Sony also leads on ads (none vs shown) and review sentiment (36% vs 25%). Remote Control for Sony TVs's advantage is rating (4.2 vs 4.0) and ratings volume (4.2K vs 326). On price, update cadence, device support and iOS requirement there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Remote Control for Sony TVs sells 4 in-app purchases, starting at $2.99 per 7 days. Support by Sony asks for nothing beyond the download.
Remote Control for Sony TVs holds the better App Store score, 4.2 against 4.0. That said, the two scores are not equally well evidenced: Remote Control for Sony TVs has 4.2K ratings behind it against 326, so its average is the more settled of the two. Written reviews complicate that: 36% of Support by Sony's written reviews are positive against 25% of Remote Control for Sony TVs's, so the app with the better star average is not the one people write more warmly about.
Support by Sony ships an update every 3 months, Remote Control for Sony TVs every 4 months. The most recent releases landed on September 15, 2026 and September 22, 2026 respectively.
| Parameter | Support by Sony | Remote Control for Sony TVs |
|---|---|---|
| Price | Free | Free |
| Rating | 4.0 (326 ratings) | 4.2 (4.2K ratings) — better |
| Positive reviews | 36.0% of reviews — better | 25.1% of reviews |
| Number of ratings | 326 | 4.2K — better |
| Update frequency | Every 3 months — better | Every 4 months |
| Ads | No — better | Yes |
| In-app purchases | No — better | Yes |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 14 MB | 72 MB |
| Age rating | 4+ | 4+ |
| Developer | Sony Corporation | KRAFTWERK 9 LTD |
Customer experience
Support by Sony
Remote Control for Sony TVs
User reviews
Support by Sony
From 326 App Store ratingsWhat we love
- 👍 Helpful information
- 🚀 Useful for multiple Sony products
- 📢 Provides firmware update notifications
Room to improve
- 🐛 App crashes and bugs
- 🤖 Unhelpful chatbot/virtual assistant
- 📄 Lacks bulk message management options
- 🔀 Difficulty importing/syncing registered products
- 🔒 Poor account/login functionality
Remote Control for Sony TVs
From 4.2K App Store ratingsWhat we love
- 🚀 Works well
- 👍 Great app
- 🚀 Seamless control
- 👍 Effective remote
- 👍 Simple to use
Room to improve
- 🐛 Doesn't connect to TV
- 🐛 Frequent disconnections
- 🔋 Slow response time
- 🔍 Difficult to find device
- 💸 Aggressive ads
Bugs and requests
Support by Sony
Reported bugs
3 issues- Unable to add/sync registered products
- Notifications not clearing properly
- Live chat feature not functioning
Requested features
3 requests- Add option to mark all messages as read
- Implement landscape mode support
- Provide ability to open support cases directly in the app
Remote Control for Sony TVs
Reported bugs
3 issues- Stuck on feedback screen
- Incorrect pin display
- Clipboard data theft
Requested features
4 requests- Ability to turn on TV
- Landscape mode on iPad
- Macro buttons for settings
- Keyboard input for logins
In-app purchases
Support by Sony
No in-app purchases
Remote Control for Sony TVs
- Premium Remote3 Days trial$2.997 Days
- Premium Remote2 variants$9.991 Year
- Premium Remote$19.991 Year
- Remove ad$4.99
Questions
Is Support by Sony free?
Is Remote Control for Sony TVs free?
Which has better reviews, Support by Sony or Remote Control for Sony TVs?
Do Support by Sony or Remote Control for Sony TVs have ads?
Which is updated more often, Support by Sony or Remote Control for Sony TVs?
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