Don’t bother
Impossible to navigate. Couldn’t even figure out how to submit a complaint. Waste of time.
Would give a 0 if I could
My xm6’s mic is malfunctioning, they told me to exchange even though I had several times. Sony should really consider allowing their users to report bugs.
Needs Basic UX Improvements
More than anything this app needs a way to mark all messages as read and/or deleted. With multiple Sony products, I currently have 495 messages, many duplicated across similar products. Every action you make in the app is one by one. It’s infuriating.
Kullanışlı
Kullanışlı program ama Türkçe kılavuzları daha çok görmek isteriz.
Słabo
Opornie działająca i brzydka aplikacja. Wstyd Sony.
Sony app
Great app! Very very helpful!
Sony account with Passcode
Do not bother setting up a passcode if you want to use this software. The Sony account sign in is buggy and doesn’t work most of the time. I can’t believe just how bad the Sony website is nowadays. I tried to log in after buying a TV and gave up. The account assumes you have a PlayStation.
Can't even reply
Hmmm
Missing message management / missing actual support tie in.
While it is useful to get notifications, the app NEEDS a way for users to mark “all” messages as “read” in a simple way.
I just added my TV to the app, and the new message count jumped to over 100+ because every tv related message was deemed relevant to my model (even messages that came out 3 years before my tv. Because the message topic as updated to also be relevant to my model ). Great but no way I’m reading 100+ messages.
So either I shut off the messages notifications bug, and this don’t notice when new meshes arrive. Or I delete the app and go back to just looking up issues when they arise.
It’s an issue because this app is in a group with a bunch of other apps in iOS and the 100+ red dot notifications will swamp out my ability to notice the important red dot notifications showing up from other apps in that same group (eg system updates in my case. ). I’m not going to not put such a support app in my “support” app group just because it’s too verbose.
Beyond that the app doesn’t have actual online support submission ability - just chat bots and message boards. So if you have a warranty issue you still habe to phone call the number to open a case. It would be helpful to be able to open a case with Sony on the app.
I just added my TV to the app, and the new message count jumped to over 100+ because every tv related message was deemed relevant to my model (even messages that came out 3 years before my tv. Because the message topic as updated to also be relevant to my model ). Great but no way I’m reading 100+ messages.
So either I shut off the messages notifications bug, and this don’t notice when new meshes arrive. Or I delete the app and go back to just looking up issues when they arise.
It’s an issue because this app is in a group with a bunch of other apps in iOS and the 100+ red dot notifications will swamp out my ability to notice the important red dot notifications showing up from other apps in that same group (eg system updates in my case. ). I’m not going to not put such a support app in my “support” app group just because it’s too verbose.
Beyond that the app doesn’t have actual online support submission ability - just chat bots and message boards. So if you have a warranty issue you still habe to phone call the number to open a case. It would be helpful to be able to open a case with Sony on the app.
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😁
👍
Why?
Why do you create this app. I cant do anything in this app. Totaly useless
Sony is a amazing company since day 1 love it
Sony is a amazing company since day 1 love it
Spent a half hour with bots
Don’t expect actual results
The power button failed on my WH 1000XM4 headphones.
Count on wasting half an hour with bots before being placed in a queue for a human who directs you to links designed to run troubleshooting. Once you follow the instructions without success you’ll need to start over with the bots.
It’s a great product. The button wore out. I just wanted to know how to fix it
I wish I could give this app a zero because that’s all I could achieve by using it - nothing
The power button failed on my WH 1000XM4 headphones.
Count on wasting half an hour with bots before being placed in a queue for a human who directs you to links designed to run troubleshooting. Once you follow the instructions without success you’ll need to start over with the bots.
It’s a great product. The button wore out. I just wanted to know how to fix it
I wish I could give this app a zero because that’s all I could achieve by using it - nothing
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1
1
Ужас
Повтор экрана больше не работает! Я в шоке просто
Support by Sony: Find support
The Support by Sony: Find support is awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome
Can we PLEASE get an option to MARK ALL AS READ?
I noticed that every now and then when the app updates all notifications are reset to unread and I literally have to check 400 notifications one by one to remove them. It’s annoying. Please fix it!
Tv troubleshooting
Useless
What a joke this app is!
There’s no support in this app. The right bud doesn’t connect unless I insert into ear, take out and place back in the case, then re-insert into ear. This app is just a link to the useless website. And it’s not even the correct link. I’m trying to get replacement earbud tips too. The accessories link doesn’t work. Never again will I buy from a company that doesn’t sell accessories. I’m now forced to buy aftermarket tips from elsewhere. I expect $300 earbuds to perform better and last longer than my $25 earbuds. This is not the case. Bye Sony! I’m done with you!
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Needs Landscape Support and bulk message delete
Please allow this app to work in landscape mode. Much easier to use in landscape mode. Also, we need a delete all messages option as the messages can really pile up to the point where I have messages turned off.
