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Support by Sony: Find support

Support by Sony: Find support

by Sony Corporation

317 ratings
191 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • December 23, 2014
  • January 15, 2026

Features

Developer

Sony Corporation
✨Promote your app ✨
Support by Sony: Find support screenshot #1 for iPhone
Support by Sony: Find support screenshot #2 for iPhone
Support by Sony: Find support screenshot #3 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
⭐191
Reviews↘︎
📝5+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 2 months
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Quickly access support information for your Sony products. Receive instant notifications for software updates, news, and helpful guides related to your bookmarked devices.

✓Find support information for Sony products
✓Instant notifications for bookmarked products
✓Software and firmware update alerts
✓Receive helpful guides
✓Important news about your products
Show original description

What users say

Summarized from real user reviews of Support by Sony. Based on 317 reviews and a 4.0/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Helpful information
  • 🚀Useful for multiple Sony products
  • 📢Provides firmware update notifications

Negative things

  • 🐛App crashes and bugs
  • 🤖Unhelpful chatbot/virtual assistant
  • 📄Lacks bulk message management options
  • 🔀Difficulty importing/syncing registered products
  • 🔒Poor account/login functionality
See all reviews

What's New in Support by Sony

2.16.0

January 15, 2026

Performance improvements and bug fixes

User reviews

Most RecentHighest RatedLowest Rated

Don’t bother

Impossible to navigate. Couldn’t even figure out how to submit a complaint. Waste of time.
The killer of awesomenessThe killer of awesomeness

Would give a 0 if I could

My xm6’s mic is malfunctioning, they told me to exchange even though I had several times. Sony should really consider allowing their users to report bugs.
Titanic TigrexTitanic Tigrex

Needs Basic UX Improvements

More than anything this app needs a way to mark all messages as read and/or deleted. With multiple Sony products, I currently have 495 messages, many duplicated across similar products. Every action you make in the app is one by one. It’s infuriating.
mhoffman1mhoffman1

Kullanışlı

Kullanışlı program ama Türkçe kılavuzları daha çok görmek isteriz.
maboçoğlumaboçoğlu

Słabo

Opornie działająca i brzydka aplikacja. Wstyd Sony.
t.358t.358
See 186 more reviews

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User experience

🐞

Reported Bugs

3 issues

Unable to add/sync registered products

Bug

Notifications not clearing properly

Bug

Live chat feature not functioning

Bug
✨

Requested Features

3 requests

Add option to mark all messages as read

Feature

Implement landscape mode support

Feature

Provide ability to open support cases directly in the app

Feature

FAQ

What does Support by Sony do?

Support by Sony helps you quickly find support information for your Sony products. It provides instant notifications about important news, software/firmware updates, and helpful guides for your bookmarked devices.

What kind of notifications can I expect?

You will receive instant notifications for important news, software and firmware updates, and helpful guides related to the Sony products you have bookmarked within the app.

Is Support by Sony free to use?

Yes, the application is free to download and use. There are no in-app purchases or advertisements mentioned.

What Sony products are supported?

The app is designed to provide support information for your Sony products. While specific product lines are not detailed, it aims to cover a range of Sony electronics.

How can this app help me with my Sony devices?

This app simplifies accessing support by consolidating information and providing timely updates. It ensures you are informed about software improvements and potential issues with your Sony devices without needing to constantly check multiple sources.