FirstReport vs Co

This user friendly app makes it easier for you to access all your FirstReport features on-the-go. It allows you anywhere, anytime instant access to your FirstReport services on your iPhone. With FirstReport you have two different plans available to you – FirstReport-ID and FirstReport-Advantage. Access to all FirstReport services requires a subscription. Depending on which FirstReport plan you have subscribed to, you’ll have access to a different set of features and benefits on the App. If you’re on the FirstReport-ID plan you’ll have access to a variety of identity protection features. The App gives you mobile access to all of your identity monitoring services, including one-touch reporting of lost or stolen cards. You can also use your mobile app to add data elements for monitoring, including debit and/or credit card numbers, chequing and/or savings account numbers, email addresses, phone numbers, Social Insurance number, driver’s licence number and passport numbers. The App also allows you to view monitoring alerts on the go with ease. If you’re on the FirstReport-Advantage plan you’ll enjoy the benefits of FirstReport-ID plus you’ll be able to access a suite of identity and credit monitoring services at the touch of a button. With this App it’s easy for you to add data elements for monitoring and view monitoring alerts. You’ll also have the ability to view your Equifax Credit Bureau Report, receive alerts, and see your Equifax credit score on-the-go. By selecting Install, you consent to the installation of FirstReport, which gives you anywhere, anytime access to all of your identity and/or credit monitoring services on the go with ease. You are entitled to and consent to future updates or upgrades to FirstReport, which may be automatically installed as per your device or operating system default or user-initiated settings. You may withdraw your consent by deleting FirstReport from your device. For information about FirstReport privacy, visit: https://rbc.firstreport.ca/assets/docs/en/FirstReport-PrivacyPolicy.pdf For information about Terms and Conditions, visit: https://rbc.firstreport.ca/assets/docs/en/FirstReport-UserAgreement.pdf For assistance with the removal of your FirstReport app contact us at customerservice@firstreport.ca or 1-855-826-5328. FirstReport services are provided by Sigma Loyalty Group Inc. P.O. Box 3020, Postal Station D, Toronto, Ontario M9C 4V5 FirstReport is a registered trademark of Sigma Loyalty Group. All rights reserved.

What you can do in the app: Sign in with biometrics: — Signing in is easy and secure when you set up biometric login, like Face ID or Touch ID. Submit a home, auto and recreational vehicle claim — Manage every step of the claims process right from your device: start a claim, track its status, upload documents and take photos. Need to pause? We’ll save your progress so you can pick up where you left off. Get your proof of insurance* — Enjoy instant access to your digital pink slip for any of your auto and recreational vehicle policies. You can also add your pink slip to your mobile wallet. Facility Association (FA) clients don’t have access to this feature. Access paperless documents — With just a few taps, you can instantly pull up your coverage details and investment documents. We’ll email you when new documents become available. Make a payment — View bills, make a payment and update your payment methods. Manage policy details — Make changes to your home, auto and recreational vehicle policy, like adding a driver or a vehicle. Online Services support — If you need help with Online Services, call 1-855-446-2667 or email client_service_support@cooperators.ca *Although your pink slip is a valid proof of insurance in most provinces and states, we recommend that you always keep a paper copy with you. Co-operators® is a registered trademark of The Co-operators Group Limited and is used with permission. ©2026 Co-operators General Insurance Company