Comparison

HelpSpot vs UniFi Access

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

HelpSpot

Manage customer support requests on the go. Respond to inquiries, add notes, and utilize saved replies for quick customer service. Access filters, search, and request history from your mobile device.

Highlights
  • Respond to requests
  • Add private notes
  • Access filters
  • Use popular responses
  • Full searching
  • Request history access
  • Customer history
Read full description

Take the power of HelpSpot with you. Access all your filters, reply to customers, and use popular responses for instant replies. Own your help desk. With HelpSpot for iOS you can: * Respond to requests * Add private notes to requests * Access all your filters * Access your most popular response * Full searching * Full request history access * Customer history * Works on self hosted and hosted installations * Universal app for iPhone and iPad

About

UniFi Access

Manage your entire access control system remotely. Oversee doors, users, readers, and security policies. View real-time activity logs and receive doorbell notifications.

Highlights
  • Manage connected doors and security policies
  • Oversee user rosters and access methods
  • Configure reader devices and greeting messages
  • View real-time access event logs
  • Receive doorbell notifications
  • Grant remote access to visitors
Features
Read full description

The UniFi Access mobile app is a convenient, comprehensive management tool that allows you and other administrators to oversee every aspect of your Access system, including connected doors, user rosters, reader devices, access cards, and security policies. With the app, you can also view real-time access event logs to maintain full vantage of visitor and employee traffic throughout your workspace. [Doorbell] Receive a push notification when someone rings a connected doorbell. [Remote View] Greet visitors remotely with the UA Pro, then grant them access remotely. [Devices] Add new Access devices and configure a variety of settings, including greeting messages, broadcast names, digital keypad layout, volume, and display brightness. [Doors] Manage individual doors or group them to instantly make sweeping security alterations on the fly. You can also apply door and floor-specific access policies for enhanced building security. [Users] Add, edit, and remove users with ease. You can also assign individual and group-level access methods, such as PIN codes or UA Cards. [Activities] Review detailed access logs and card reader video captures to track on-premises activity anywhere, anytime. [Cards] Utilize existing NFC cards or assign new UA Cards to system users.

Screenshots

HelpSpot4 screens
UniFi Access4 screens

Verdict

The call

The clearest difference is review sentiment: UniFi Access at 60% against HelpSpot's 17%. UniFi Access also leads on rating (4.9 vs 3.0) and update cadence (every 2 weeks vs every 6 months). HelpSpot's advantage is iOS requirement (15.6 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

UniFi Access holds the better App Store score, 4.9 against 3.0. That said, the two scores are not equally well evidenced: UniFi Access has 5.2K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 17% of HelpSpot's written reviews are positive against 60% of UniFi Access's.

UpkeepUpdate frequency

HelpSpot ships an update every 6 months, UniFi Access every 2 weeks. The most recent releases landed on November 1, 2026 and November 5, 2026 respectively.

Scorecard5 real differences · 5 level
HelpSpot versus UniFi Access: the parameters behind the verdict, then further details
ParameterHelpSpotUniFi Access
PriceFreeFree
Rating3.0 (4 ratings)4.9 (5.2K ratings) — better
Positive reviews16.7% of reviews59.8% of reviews — better
Number of ratings45.2K — better
Update frequencyEvery 6 monthsEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS15.6 — better17.0
Further details — not scored
Size7 MB280 MB
Age rating4+4+
DeveloperUserScape Inc.Ubiquiti Inc.

Customer experience

HelpSpot

All ratings4 ratings
Positive25.0%
Neutral50.0%
Negative25.0%
Written reviews6 reviews
Positive16.7%
Neutral33.3%
Negative50.0%

UniFi Access

All ratings4,586 ratings
Positive98.8%
Neutral0.5%
Negative0.8%
Written reviews82 reviews
Positive59.8%
Neutral6.1%
Negative34.1%

Bugs and requests

HelpSpot

Not enough reviews yet to summarise bugs or requests.

UniFi Access

Reported bugs

4 issues
  • App crashes on launch
  • Notifications not working
  • Remote login issues
  • Outdated information in app

Requested features

4 requests
  • Integrate with Unifi Protect
  • Add schedule management in app
  • Allow door hold open/timer controls
  • Improve camera/intercom integration

In-app purchases

None

HelpSpot

No in-app purchases

None

UniFi Access

No in-app purchases

Questions

Is HelpSpot free?
HelpSpot is free to download, with no in-app purchases.
Is UniFi Access free?
UniFi Access is free to download, with no in-app purchases.
Which has better reviews, HelpSpot or UniFi Access?
UniFi Access is rated higher. HelpSpot averages 3.0 out of 5 from 4 ratings, while UniFi Access averages 4.9 from 5.2K ratings.
Do HelpSpot or UniFi Access have ads?
Neither HelpSpot nor UniFi Access shows ads.
Which is updated more often, HelpSpot or UniFi Access?
HelpSpot ships an update every 6 months, and UniFi Access every 2 weeks. Most recently, HelpSpot was updated on November 1, 2026 and UniFi Access on November 5, 2026.

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