Comparison

HelpSpot vs Espo CRM

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

HelpSpot

Manage customer support requests on the go. Respond to inquiries, add notes, and utilize saved replies for quick customer service. Access filters, search, and request history from your mobile device.

Highlights
  • Respond to requests
  • Add private notes
  • Access filters
  • Use popular responses
  • Full searching
  • Request history access
  • Customer history
Read full description

Take the power of HelpSpot with you. Access all your filters, reply to customers, and use popular responses for instant replies. Own your help desk. With HelpSpot for iOS you can: * Respond to requests * Add private notes to requests * Access all your filters * Access your most popular response * Full searching * Full request history access * Customer history * Works on self hosted and hosted installations * Universal app for iPhone and iPad

About

Espo CRM

Features
Read full description

Espo.ai is the growth engine built only for real estate teams, and the iOS app puts it in your pocket. Make and answer client calls as real iPhone calls, right from the contact record. Calls ring through your CarPlay, Bluetooth, and lock screen like any other call, keep working when you switch apps or your screen locks, and log straight back to the contact when you hang up. No more missed leads because a browser dialer dropped the audio. Work your whole business between showings. Move deals through your pipeline, text clients, knock out tasks, check your inbox, review listings, and run your open-house sign-ins, all from your phone. Tap a notification and land right on the lead it is about. Sign in once with Face ID and your session stays put. Your CRM Assistant rides along. Ask it to draft a follow-up text or email, summarize a call, add a task, or update a contact by typing or speaking. It always shows you the message and waits for your okay before anything goes out, so you stay in control. Espo.ai is real-estate-exclusive. Every pipeline, template, and follow-up is built for how teams sell houses, not a generic business app bent to fit. An active Espo.ai subscription is required; pricing and plans are at espo.ai. Sign in with your team's Espo.ai account to get started.

Screenshots

HelpSpot4 screens
Espo CRM4 screens

Verdict

The call

The clearest difference is update cadence: Espo CRM at fortnightly against HelpSpot's every 6 months. On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

HelpSpot ships an update every 6 months, Espo CRM fortnightly. The most recent releases landed on November 1, 2026 and October 25, 2026 respectively.

Scorecard1 real difference · 9 level
HelpSpot versus Espo CRM: the parameters behind the verdict, then further details
ParameterHelpSpotEspo CRM
PriceFreeFree
Rating3.0 (4 ratings) — better—
Positive reviews16.7% of reviews—
Number of ratings4 — better—
Update frequencyEvery 6 monthsFortnightly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.615.0 — better
Further details — not scored
Size7 MB12 MB
Age rating4+4+
DeveloperUserScape Inc.Matthew Esposito

In-app purchases

None

HelpSpot

No in-app purchases

None

Espo CRM

No in-app purchases

Questions

Is HelpSpot free?
HelpSpot is free to download, with no in-app purchases.
Is Espo CRM free?
Espo CRM is free to download, with no in-app purchases.
Do HelpSpot or Espo CRM have ads?
Neither HelpSpot nor Espo CRM shows ads.
Which is updated more often, HelpSpot or Espo CRM?
HelpSpot ships an update every 6 months, and Espo CRM fortnightly. Most recently, HelpSpot was updated on November 1, 2026 and Espo CRM on October 25, 2026.

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