HelpSpot vs Espo CRM
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HelpSpot
Manage customer support requests on the go. Respond to inquiries, add notes, and utilize saved replies for quick customer service. Access filters, search, and request history from your mobile device.
- Respond to requests
- Add private notes
- Access filters
- Use popular responses
- Full searching
- Request history access
- Customer history
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Take the power of HelpSpot with you. Access all your filters, reply to customers, and use popular responses for instant replies. Own your help desk. With HelpSpot for iOS you can: * Respond to requests * Add private notes to requests * Access all your filters * Access your most popular response * Full searching * Full request history access * Customer history * Works on self hosted and hosted installations * Universal app for iPhone and iPad
Espo CRM
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Espo.ai is the growth engine built only for real estate teams, and the iOS app puts it in your pocket. Make and answer client calls as real iPhone calls, right from the contact record. Calls ring through your CarPlay, Bluetooth, and lock screen like any other call, keep working when you switch apps or your screen locks, and log straight back to the contact when you hang up. No more missed leads because a browser dialer dropped the audio. Work your whole business between showings. Move deals through your pipeline, text clients, knock out tasks, check your inbox, review listings, and run your open-house sign-ins, all from your phone. Tap a notification and land right on the lead it is about. Sign in once with Face ID and your session stays put. Your CRM Assistant rides along. Ask it to draft a follow-up text or email, summarize a call, add a task, or update a contact by typing or speaking. It always shows you the message and waits for your okay before anything goes out, so you stay in control. Espo.ai is real-estate-exclusive. Every pipeline, template, and follow-up is built for how teams sell houses, not a generic business app bent to fit. An active Espo.ai subscription is required; pricing and plans are at espo.ai. Sign in with your team's Espo.ai account to get started.
Screenshots
Verdict
The clearest difference is update cadence: Espo CRM at fortnightly against HelpSpot's every 6 months. On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
HelpSpot ships an update every 6 months, Espo CRM fortnightly. The most recent releases landed on November 1, 2026 and October 25, 2026 respectively.
| Parameter | HelpSpot | Espo CRM |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (4 ratings) — better | — |
| Positive reviews | 16.7% of reviews | — |
| Number of ratings | 4 — better | — |
| Update frequency | Every 6 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 15.0 — better |
| Further details — not scored | ||
| Size | 7 MB | 12 MB |
| Age rating | 4+ | 4+ |
| Developer | UserScape Inc. | Matthew Esposito |
In-app purchases
HelpSpot
No in-app purchases
Espo CRM
No in-app purchases









