Pacific Power vs First Step Help
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Pacific Power
Manage your electricity account on the go. Pay bills, report power outages, and receive real-time updates on restoration status. Stay informed with alerts for bill readiness and potential service interruptions.
- Pay bills
- Report power outages
- Check outage status
- Receive outage alerts
- View account balance
- Payment confirmations
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With this free app from Pacific Power, you can pay your bill, report a power outage or check the status of an outage from anywhere 24/7. Bill-ready and payment alerts help you stay up-to-date with your account. Outage alerts keep you in the know during storms. Features: • Report an outage or check the status of a previously reported outage for your home or business. • Get the latest outage details including estimated restoration time, crew status and cause of the outage. • Receive outage restoration alerts on your device to stay informed during a storm or service interruption. • Review your account balance. • Pay your bill quickly with your debit card, credit card or through your checking or savings account. • Receive payment confirmations and bill-ready alerts on your device. • Easily swipe between multiple electric accounts to pay bills and get outage details for each. • Log in with your existing Pacific Power user ID and password, or quickly and easily create an account to access secure services through the app. • Stay connected with direct dial to customer service, get the latest news and tips, and follow our social media channels. Data charges may apply for notifications. Fees apply for debit and credit card payments.
First Step Help
This utility app performs various network tests and diagnostics to help troubleshoot internet issues. It allows users to share test results with support agents for faster problem resolution. Additional features include live view sessions and router settings checks.
- Network tests and diagnostics
- Share test results with support
- Live View sessions
- Router settings check
- Location data for network analysis
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First Step Help runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest! After running your scan a First Step Internet support agent needs to look at the information collected so please contact after you have run a scan With First Step Help, we'll also be able to get a better view of your setup with a Live View session, or make necessary changes to your router settings with Router Check. Note: The location permission gives us access to additional network data
Screenshots
Verdict
The clearest difference is review sentiment: First Step Help at 100% against Pacific Power's 6%. First Step Help also leads on rating (3.0 vs 1.8). Pacific Power's advantage is ratings volume (162 vs 2) and iOS requirement (14.0 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
First Step Help holds the better App Store score, 3.0 against 1.8. That said, the two scores are not equally well evidenced: Pacific Power has 162 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 6% of Pacific Power's written reviews are positive against 100% of First Step Help's.
Pacific Power ships an update every 6 months, First Step Help every 5 months. The most recent releases landed on August 31, 2026 and September 18, 2026 respectively.
| Parameter | Pacific Power | First Step Help |
|---|---|---|
| Price | Free | Free |
| Rating | 1.8 (162 ratings) | 3.0 (2 ratings) — better |
| Positive reviews | 6.3% of reviews | 100.0% of reviews — better |
| Number of ratings | 162 — better | 2 |
| Update frequency | Every 6 months | Every 5 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 14.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 28 MB | 55 MB |
| Age rating | 4+ | 4+ |
| Developer | KUBRA Arizona, Inc. | First Step Internet, L.L.C. |
Customer experience
Pacific Power
First Step Help
Bugs and requests
Pacific Power
Reported bugs
16 issues- Face ID authorization expires monthly
- Password reset email links non-functional
- Login credentials not saved despite settings
- Account activation loops indefinitely
- Password validation rejects valid passwords
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- UI elements overlap blocking input fields
- Usage history pages fail to load
- Data usage display errors
- Comment posting functionality broken
- App crashes on certain iOS versions
- Payments show as pending indefinitely
- Duplicate payment processing
- Account shows as inactive despite activation
- Password requirements unclear/inconsistent
- Biometric settings reset after logout
- App version update stuck in loop
Requested features
12 requests- Persistent biometric authentication
- Reliable password reset functionality
- Pending payment status indicators
- Payment history view
- Auto-pay setup capability
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- Apple Pay integration
- Extended billing history (more than 6 months)
- Dark mode option
- Better outage reporting UX
- Account settings management in app
- Email address update functionality
- Cost comparison with previous billing periods
First Step Help
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Pacific Power
No in-app purchases
First Step Help
No in-app purchases
Questions
Is Pacific Power free?
Is First Step Help free?
Which has better reviews, Pacific Power or First Step Help?
Do Pacific Power or First Step Help have ads?
Which is updated more often, Pacific Power or First Step Help?
Other comparisons
