CDK Service Mobile Desktop vs CCC ONE Lobby

Current CDK Service clients you’ve been upgraded! We are releasing the next evolution in CDK Service software with CDK Service Mobile Desktop, making it faster and easier than ever to take care of customers on the drive! CDK Service state-of-the-art mobile technology gets Service Advisors out from behind the counter to meet the needs of today's consumers. Service Advisors can greet customers at their vehicle, scan their VIN, and roll the appointment into an RO with a couple of taps on the iPad. No appointment? No problem. Just scan the VIN, enter the customers information and move on. Advanced DMS integration makes creating a new customer faster than ever before. Perform a customized vehicle walk around in the time it takes in most systems to retrieve customer information with our new application. Attach pictures of damage to the Repair Order, perform touch vehicle markup, note concerns, and even upsell services all on the iPad while your customer is still standing next to you. With access to customers and vehicle history, including any previously declined services, Service Advisors are equipped to provide the highest level of customer service. With CDK eSignature enabled when it's time to get authorization, customers simply sign the iPad. Paperless write up keeps you with your customer and their vehicle at all times. Faster, easier, and more profitable than anything ever seen in automotive fixed operations, CDK Service takes Automobile Dealership Service Departments to the next level.

CCC ONE Lobby streamlines the check-in process for collision repair facilities by eliminating the need to rekey valuable customer and vehicle information. Instead of paper forms, CCC ONE Lobby provides an interactive experience to engage customers and digitally capture information that is seamlessly synchronized with CCC ONE Estimating. Requirements to log-in to CCC ONE Lobby: - An active license for CCC ONE Estimating with CCC ONE Engage - A valid CCC ONE Estimating username and password - Sufficient permissions granted for the CCC ONE security role