Comparison

CDK Service Mobile Desktop vs Sonsio Service

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

CDK Service Mobile Desktop

Streamline automotive service operations with a mobile solution for service advisors. Greet customers, scan VINs, create repair orders, and perform vehicle walk-arounds with photos and touch markups directly on an iPad. Enhance customer service and efficiency in dealership service departments.

Highlights
  • Customer greeting and VIN scanning
  • Repair order creation and management
  • Customizable vehicle walk-arounds
  • Photo and touch markup for damage
  • Customer and vehicle history access
  • eSignature for authorization
  • Paperless write-up
Read full description

Current CDK Service clients you’ve been upgraded! We are releasing the next evolution in CDK Service software with CDK Service Mobile Desktop, making it faster and easier than ever to take care of customers on the drive! CDK Service state-of-the-art mobile technology gets Service Advisors out from behind the counter to meet the needs of today's consumers. Service Advisors can greet customers at their vehicle, scan their VIN, and roll the appointment into an RO with a couple of taps on the iPad. No appointment? No problem. Just scan the VIN, enter the customers information and move on. Advanced DMS integration makes creating a new customer faster than ever before. Perform a customized vehicle walk around in the time it takes in most systems to retrieve customer information with our new application. Attach pictures of damage to the Repair Order, perform touch vehicle markup, note concerns, and even upsell services all on the iPad while your customer is still standing next to you. With access to customers and vehicle history, including any previously declined services, Service Advisors are equipped to provide the highest level of customer service. With CDK eSignature enabled when it's time to get authorization, customers simply sign the iPad. Paperless write up keeps you with your customer and their vehicle at all times. Faster, easier, and more profitable than anything ever seen in automotive fixed operations, CDK Service takes Automobile Dealership Service Departments to the next level.

About

Sonsio Service

Enhance your vehicle ownership with advanced protection products. This app provides a modern connection to industry-leading service and support for your car's care.

Highlights
  • Vehicle protection products
  • Enhanced ownership experience
  • Modern service connection
  • Industry-leading support
  • Easy-to-use interface
Features
Read full description

Our protection products enhance your ownership experience with unprecedented performance. The value of your vehicle is highly dependent on how you take care of it. This easy-to-use app is a modern connection to our industry leading service or you can visit our service department for support.

Screenshots

Sonsio Service4 screens

Verdict

The call

The clearest difference is rating: Sonsio Service at 3.8 against CDK Service Mobile Desktop's 2.3. Sonsio Service also leads on device support (3 vs 1). CDK Service Mobile Desktop's advantage is review sentiment (17% vs 0%) and ratings volume (18 vs 6). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Sonsio Service holds the better App Store score, 3.8 against 2.3. Both are backed by a comparable volume of ratings — 18 and 6 respectively. Written reviews complicate that: 17% of CDK Service Mobile Desktop's written reviews are positive against 0% of Sonsio Service's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

CDK Service Mobile Desktop ships an update every 3 months, Sonsio Service every 2 months. The most recent releases landed on October 29, 2026 and October 24, 2026 respectively.

Scorecard4 real differences · 6 level
CDK Service Mobile Desktop versus Sonsio Service: the parameters behind the verdict, then further details
ParameterCDK Service Mobile DesktopSonsio Service
PriceFreeFree
Rating2.3 (18 ratings)3.8 (6 ratings) — better
Positive reviews16.7% of reviews — better0.0% of reviews
Number of ratings18 — better6
Update frequencyEvery 3 monthsEvery 2 months — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPadiPhone, iPad, iPod — better
Requires iOS15.014.0 — better
Further details — not scored
Size10 MB35 MB
Age rating17+4+
DeveloperCDK Global, Inc.Sonsio, Inc

Customer experience

CDK Service Mobile Desktop

All ratings18 ratings
Positive27.8%
Neutral5.6%
Negative66.7%
Written reviews6 reviews
Positive16.7%
Neutral0.0%
Negative83.3%

Sonsio Service

All ratings5 ratings
Positive80.0%
Neutral0.0%
Negative20.0%
Written reviews1 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

In-app purchases

None

CDK Service Mobile Desktop

No in-app purchases

None

Sonsio Service

No in-app purchases

Questions

Is CDK Service Mobile Desktop free?
CDK Service Mobile Desktop is free to download, with no in-app purchases.
Is Sonsio Service free?
Sonsio Service is free to download, with no in-app purchases.
Which has better reviews, CDK Service Mobile Desktop or Sonsio Service?
Sonsio Service is rated higher. CDK Service Mobile Desktop averages 2.3 out of 5 from 18 ratings, while Sonsio Service averages 3.8 from 6 ratings.
Do CDK Service Mobile Desktop or Sonsio Service have ads?
Neither CDK Service Mobile Desktop nor Sonsio Service shows ads.
Which is updated more often, CDK Service Mobile Desktop or Sonsio Service?
CDK Service Mobile Desktop ships an update every 3 months, and Sonsio Service every 2 months. Most recently, CDK Service Mobile Desktop was updated on October 29, 2026 and Sonsio Service on October 24, 2026.

Other comparisons