Medallia Concierge App vs Hotel Effectiveness

Everyone is messaging; your business should, too. The Medallia Concierge Business App helps businesses communicate with customers via texting and other mobile messaging channels. Medallia Concierge allows businesses to engage, support, and respond to customers in the new mobile messaging era. Medallia Concierge’s real-time enterprise platform works on any device and provides all the tools to deliver an instant, actionable, and seamless customer service experience. By combining the immediacy of chat with the flexibility of mobile, Medallia Concierge is enabling businesses to provide the “instant gratification” service that their customers increasingly expect across a number of industries including hospitality, retail, healthcare, and many more. Features include: • Create, view, receive, and reply to 2-way conversations in real-time • Seamlessly personalized messaging with templates and custom fields • Make your team more efficient with AI-driven messaging automation • Enhance and scale insights across all business units • Easily manage conversations with conversation filtering • Create important internal notes in any conversation • Toggle between multiple accounts and services The Medallia Concierge App is fully integrated with all of its products, including the Medallia Concierge web-based Dashboard and the Medallia Concierge API. All Medallia Concierge products are always in-sync across all devices. About Medallia Concierge Medallia Concierge pioneered the business messaging space in 2009 by being the first to offer business texting on its patented platform. Today over 1,000 businesses use Medallia Concierge, including Hyatt, Radisson, Whole Foods, Marriott and ZipCar. Medallia Concierge is the only company to offer simple yet powerful technology like messaging workflow, analytics, integrations, and automations.

Hotel Effectiveness is a Labor Management solution that gives you full control over your total labor costs - optimizing for business drivers, wages, productivity, contractors, regulations, overtime, and more. Our intelligent solution enables your managers to create labor plans based upon real business drivers and standards, with intuitive analysis built-in to monitor and improve performance across your hotels. We save hotels 5% or more on labor costs. Maria D’Alessandro, CFO of Hospitality Ventures Management Group Says: “Hotel Effectiveness helps our GMs be more efficient at managing their labor. It gives them the tools they need to control their labor costs and improve house profit.” 2019 Top Rated Labor Management Software by Hotel Tech Report. The Hotel Effectiveness mobile application provides on the go access to functionality that enhances visibility and provides full control of labor costs. HOME PAGE Land into a hotel view and get a snapshot of what is happening with your property along with daily tasks. When managing multiple hotels, you’ll have a snapshot of labor win/loss by hotel. 5 MINUTE DAILY LABOR CHECK-IN **TOP FEATURE** Follow a 5 minute guided tool to create full accountability and transparency of labor costs in real-time down to the line-level manager at every property. As the most popular feature in the system, it is used daily to see hotel performance history as well as performance for the week. SEE WHO’S SCHEDULED View a single day scheduled shifts at a glance. You can also find available staff when you need to fill a shift with access to information such as employees on call, unscheduled or scheduled time off. HOTEL GROUP SUMMARY REPORT View a snapshot of labor win/loss by hotel in hours or wages. You can drill into any day to view the details by position for that hotel. POSITION DETAILS REPORT View a snapshot of labor win/loss by department in hours or wages for a given hotel. You can drill into any day to view the details by position along with all employees and their hours. Note: Mobile application does not include Time and Attendance.