TRICARE East vs MyGenesis
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
TRICARE East
Manage your TRICARE East health benefits. View claims, referrals, and authorizations with status and provider details. Access and share your Explanation of Benefits (EOB) and eligibility information.
- View claims, referrals, and authorizations
- Check status and provider information
- View, print, share, and email EOBs
- Grant access (Release of Information)
- View eligibility and PCM information
- Find network providers
- Make payments and view history
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This newly rebranded app will allow you to view the details of your claims, and referral and authorizations including status, provider information, and associated dates. You can also view, print, share, and email your Explanation of Benefits (EOB), and referral letters. In addition, you can grant access (Release of Information), view your eligibility, Primary Care Manager (PCM) information, cat cap, and deductible (where applicable), make payments, view payment history and find network providers.
MyGenesis
Manage your healthcare conveniently online. Access your medical information and services from anywhere, at any time. Take control of your health with this straightforward tool.
- Online healthcare management
- Access medical information
- Manage services
- Anytime, anywhere access
- Simple interface
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My Genesis is a free and simple way to take control of your health care online, anytime, anywhere.
Screenshots
Verdict
The clearest difference is rating: TRICARE East at 4.3 against MyGenesis's 2.7. TRICARE East also leads on ratings volume (7.1K vs 46) and chart position (#157 vs unranked). MyGenesis's advantage is review sentiment (21% vs 10%) and iOS requirement (13.4 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
TRICARE East holds the better App Store score, 4.3 against 2.7. That said, the two scores are not equally well evidenced: TRICARE East has 7.1K ratings behind it against 46, so its average is the more settled of the two. Written reviews complicate that: 10% of TRICARE East's written reviews are positive against 21% of MyGenesis's, so the app with the better star average is not the one people write more warmly about.
TRICARE East ships an update every 2 months, MyGenesis every 3 months. The most recent releases landed on September 22, 2026 and September 20, 2026 respectively.
| Parameter | TRICARE East | MyGenesis |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (7.1K ratings) — better | 2.7 (46 ratings) |
| Positive reviews | 10.3% of reviews | 20.8% of reviews — better |
| Number of ratings | 7.1K — better | 46 |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #157 — better | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 13.4 — better |
| Further details — not scored | ||
| Size | 173 MB | 37 MB |
| Age rating | 4+ | 17+ |
| Developer | Humana Military | Genesis Health System |
Customer experience
TRICARE East
MyGenesis
Bugs and requests
TRICARE East
Reported bugs
3 issues- Login information not recognized
- Password requirements incompatible with app
- Search functionality not working as expected
Requested features
3 requests- Face authentication or biometric login
- Ability to update profile and contact info
- Secure messaging and prescription tracking
MyGenesis
Not enough reviews yet to summarise bugs or requests.
In-app purchases
TRICARE East
No in-app purchases
MyGenesis
No in-app purchases
