FresGO vs Know True
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
FresGO
This app allows users to report infrastructure and non-emergency public safety issues in real-time. It automatically routes issues to the correct department and provides users with updates on resolutions and alerts. The platform supports multiple languages and tracks various types of reported problems.
- Real-time issue reporting
- Automatic department routing
- Track issue resolutions
- Receive real-time updates and alerts
- Multi-lingual support
- Escalation for timely completion
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FresGO is a free, easy to use, real-time platform transforming how Fresno solves issues. Report infrastructure and non-emergency public safety issues with your smartphone or computer. Track resolutions and receive real-time updates and alerts. It’s easy. With FresGO you don’t need to know which department does what. The multi-lingual application tracks reported items, like graffiti, broken sprinklers, street closures, and more. With the push of a button, issues are automatically routed and even escalated if not completed in a timely manner – and you’re notified the instant they’re resolved!
Know True
This application helps utility customers with solar panels understand how their energy consumption and solar production affect their electricity bills. It also monitors solar system output, alerting users to potential production issues.
- Track energy usage and solar production
- Monitor impact on utility charges
- Solar production monitoring
- Alerts for solar system downtime
- Notifications for potential solar issues
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Know True-Up allows utility customers who also have solar to see how their energy usage habits and solar energy production combine to impact their utility charges. The software program also has a solar production monitoring component, which notifies the Know-True-Up monitoring team when a solar system has not pushed any power to the grid within a 24 hour period. Utility customers are notified when a potential solar production problem is detected. NOTE: This app is intended for existing Know True-Up customers only.
Screenshots
Verdict
The clearest difference is rating: Know True at 5.0 against FresGO's 2.1. Know True also leads on iOS requirement (11.0 vs 15.1). FresGO's advantage is update cadence (every 4 months vs every 20 months) and ratings volume (98 vs 3). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Know True holds the better App Store score, 5.0 against 2.1. That said, the two scores are not equally well evidenced: FresGO has 98 ratings behind it against 3, so its average is the more settled of the two.
FresGO ships an update every 4 months, Know True every 20 months. The most recent releases landed on October 23, 2026 and October 20, 2026 respectively.
| Parameter | FresGO | Know True |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (98 ratings) | 5.0 (3 ratings) — better |
| Positive reviews | 23.1% of reviews | — |
| Number of ratings | 98 — better | 3 |
| Update frequency | Every 4 months — better | Every 20 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.1 | 11.0 — better |
| Further details — not scored | ||
| Size | 53 MB | 5 MB |
| Age rating | 4+ | 17+ |
| Developer | City of Fresno | Solar Data Pros, LLC |
Customer experience
FresGO
Know True
Bugs and requests
FresGO
Reported bugs
74 issues- App gives errors when reporting
- Empty buttons and blank boxes
- Cannot get past sign in
- Location is never accurate
- System records wrong place
Show 69 moreShow fewer
- App freezes
- App is unusable
- Search and chat function not user friendly
- App is not updating showing completed
- Getting errors when submitting
- 311 system is unreachable
- App doesn't update showing completed
- App doesn't get the request at all
- App errors when submitting
- App takes five days for graffiti removal
- App not updating showing completed
- App hasn't got the request at all
- App not functional
- App freezes
- App is useless
- App freezes up
- App won't end up submitting
- App freezes to waste your time
- App buffers forever after tapping submit
- App hasn't connected after 2 hours
- App issues processing submission
- App has issues processing submission
- App needs to allow multiple photos/Video
- Following up on submitting is frustration
- Some requests disappear from list
- App no longer moves beyond submission screen
- App shows 3 loading dots forever
- App hangs up when trying to submit
- App endlessly shows a loading screen
- App doesn't actually submit
- App lags and crashes
- App tends to lag and crash
- App doesn't actually submit it
- Page just shows as loading
- Never actually submits
- App is super slow
- App crashes when entering name
- App doesn't work for iOS 12.0.1
- App has stopped working
- Cannot submit any reports
- App never loads
- Stays on the loading screen
- App glitchy
- Can't move between some pages
- Submissions don't show up
- App is blank grey screen
- Blank white bar on the bottom
- App takes forever to load
- App doesn't accept complaints
- App doesn't work
- App is non-functional
- App is not user friendly
- App is a headache
- App is cluttered
- App has no login option
- App is defunct
- App is a waste of time
- App is slow
- App is unusable
- App is not functioning
- App is troublesome
- App is worthless
- App is a joke
- App is complete garbage
- App is useless
- App is super slow
- App is a waste of time
- App is not working
- App is dysfunctional
Requested features
10 requests- Option to report illegal fireworks
- Option to report dog barking
- Option to report dead animals
- Option to report damages
- Option to report homeless encampments
Show 5 moreShow fewer
- Allow multiple photos/video attachments
- Add option to report homeless camps
- Update app for iPhone XS display
- Remove 911 and Fresno State Athletics buttons
- Remove social media links
Know True
Not enough reviews yet to summarise bugs or requests.
In-app purchases
FresGO
No in-app purchases
Know True
No in-app purchases
