Access your tax-free benefit accounts securely from your mobile device. Check balances, submit claims, and manage receipts conveniently. Stay on top of your benefits wherever you go.
What We Love
- ๐ User-friendly interface (rarely mentioned)
- ๐ Fast claim submission (rarely mentioned)
- ๐ Ability to check balance (basic functionality)
Room to Improve
- ๐ App crashes frequently
- ๐ Login issues (server errors, unavailable service)
- ๐ Limited functionality
- ๐ Poor user experience
- ๐ Missing essential features (claim status, direct deposit)
- ๐ Unclear transaction details
- ๐ Difficult to navigate
- ๐ Inability to upload files (only photos)
- ๐ Poor customer service
- ๐ Website issues also reported
- ๐ App not updated
- ๐ Security concerns (data compromised)
- ๐ Confusing account balances
- ๐ Rejection of receipts
- ๐ Company code required for login
- ๐ Font clarity issues
- ๐ App doesn't work on older devices
- ๐ PIN expiration issues
- ๐ No Touch ID/Face ID support
- ๐ Claims vanishing after submission
- ๐ No directions on app operation
- ๐ Inability to activate/manage card
- ๐ No in-app notification for denied claims
- ๐ Product not accepted at certain retailers
- ๐ Difficulty in differentiating claim types (FSA/HRA)
- ๐ No way to store receipts before submission
- ๐ No way to view past submissions
- ๐ No option to withdraw balances by direct deposit
- ๐ App doesn't show useful information for dependent care
- ๐ No way to click into accounts for transactions
- ๐ No transaction history appearing
- ๐ No option to submit claim for reimbursement
- ๐ Dead links for reimbursements and transaction view on website
- ๐ No passkey for login
- ๐ App crashes upon opening
- ๐ App contains little information
- ๐ Outstanding receipt requests are contradictory
- ๐ Submit a claim is missing
- ๐ App freezes, resets, repeats
- ๐ No in-app notification about denied claims
- ๐ Terrible customer service
- ๐ App hardly lets me in
- ๐ "Service unavailable" messages
- ๐ App crashes the second I click to open it
- ๐ Unusable, crashes immediately
- ๐ App contains so little information it's completely useless
- ๐ Submit a claim is literally missing
- ๐ App is awful, freezes, resets, repeats
- ๐ Lacks any real functionality
- ๐ Virtually useless with no transaction history
- ๐ No option to submit a claim for reimbursement
- ๐ Website also not working
- ๐ Horrible app and website
- ๐ Customer service non-existent
- ๐ Claims denied and no notifications sent
- ๐ App and website are horrible
- ๐ Bottom of the barrel app
- ๐ Middle school kids build better apps
- ๐ Not user friendly
- ๐ Registration doesn't work
- ๐ Impossible to register
- ๐ Company can't handle simple IT
- ๐ App and website are utterly terrible
- ๐ Bare bones app
- ๐ Unstable, shuts down midway through submitting claim
- ๐ Challenging to get human assistance
- ๐ Awful customer service
- ๐ Unresponsive to emails and inquiries
- ๐ Long call wait times
- ๐ Site hard to navigate and understand
- ๐ Product not accepted at Samโs Club
- ๐ Unwilling to provide a list of in-network retailers
- ๐ Customer support told to do check and see method
- ๐ Awful Appโplain and simple
- ๐ Information compromised through app
- ๐ Cannot login
- ๐ Not kosher, don't trust app
- ๐ Impossible to submit claims
- ๐ Receipt keeps getting rejected
- ๐ Chat function on website doesn't work
- ๐ Bad functionality
- ๐ Canโt tell difference between deposits and withdrawals
- ๐ Phone system repeatedly hangs up
- ๐ "Press 1 for call back" feature doesn't work
- ๐ Almost useless
- ๐ Transaction history is short and lacking
- ๐ Hard to use
- ๐ Forget login, have to remember company code
- ๐ Not a good experience
- ๐ Cards weren't sent out until 3 weeks into new year
- ๐ Little information about how to use cards
- ๐ Poorly designed, glitchy app and website
- ๐ Missing essential features
- ๐ Lacks ability to view claim status
- ๐ Lacks ability to withdraw balances by direct deposit
- ๐ Not great
- ๐ Unable to activate card via app
- ๐ Cannot turn card on or off
- ๐ Cannot request replacement card on app
- ๐ Have to wait in queue on phone
- ๐ Poor design
- ๐ Not very useful for reviewing claims, checking payments, determining why claim denied
- ๐ Not as useful as previous provider's app
- ๐ Website should be optimized for phone
- ๐ Barely functional
- ๐ Really poorly designed
- ๐ Canโt really do much
- ๐ Cannot go back to edit/upload more documents after filing a claim
- ๐ Awful company
- ๐ Sent 5 emails, tried chat, called (on hold over 2 hours), can't get through
- ๐ Claim approved but never paid
- ๐ Steal your money
- ๐ Not awesome
- ๐ Does not allow upload of PDF receipts
- ๐ Prompts for camera scan, no alternative formats
- ๐ Could not even log in
- ๐ No particular instructions for new account
- ๐ Totally confusing
- ๐ Cannot even request a new card
- ๐ App and website keep crashing
- ๐ Says I am not a member
- ๐ Very poor app
- ๐ No detailed overview of accounts
- ๐ No way to click into each account
- ๐ Can't clearly see claims history or pending payments
- ๐ Worst app ever for FSA
- ๐ Worst FSA benefit company
- ๐ Submitted claims twice
- ๐ Have to call and be placed on hold
- ๐ Not good
- ๐ Just enough information and functionality to make you frustrated
- ๐ Temperamental
- ๐ App looping at login saying "Service not available"
- ๐ Website says can't submit because previous claim open
- ๐ Reimbursed from FSA, not HRA
- ๐ Needs a way to indicate claim type
- ๐ App didn't have a way to differentiate FSA or HRA
- ๐ Emptied FSA account
- ๐ Didn't follow benefits entitled to
- ๐ App literally won't sign me in
- ๐ Bad user experience
- ๐ Missing functionality
- ๐ Basically useless for dependent care
- ๐ Doesn't show useful information like balance, claim status, past payouts
- ๐ Just takes up space on phone
- ๐ Fix the text please
- ๐ Font clarity leaves much to be desired
- ๐ Can not submit receipts
- ๐ App keeps on spinning
- ๐ Gateway Time-out
- ๐ Getting there
- ๐ Missing claim status
- ๐ SushiRoll
- ๐ App is just so plain
- ๐ Can't find many features
- ๐ Update history 2-3 years ago
- ๐ Not sure if security is up to date
- ๐ Listing recent card transactions twice
- ๐ So bad
- ๐ UI is terrible
- ๐ Doesn't even work
- ๐ Claims vanished
- ๐ Pretty useless
- ๐ Useless
- ๐ No way to upload a claim or search for anything
- ๐ Needs work!
- ๐ Not Apple intuitive
- ๐ No directions on how to operate
- ๐ Phone help doesn't listen well
- ๐ BRI get your act together!
- ๐ Horrible
- ๐ Server unavailable
- ๐ Back to snail mailing receipts
- ๐ Waste of time and phone space
- ๐ Can't do anything except see current balance
- ๐ Last update erased option to submit document
- ๐ Useless app
- ๐ Benefit program can't offer benefits in generic app
- ๐ No bug fixes, no improvements in over a year
- ๐ Managers/administrators dropped the ball
- ๐ All the worst of what an app can be
- ๐ Legacy provider of services
- ๐ Not updated for recent devices
- ๐ PIN arbitrarily expires
- ๐ Byzantine process for navigation
- ๐ Balances hidden
- ๐ Transaction details not easily accessible
- ๐ Will not clear need for receipt
- ๐ No detail if receipt was accepted
- ๐ Frustrating
- ๐ Successful login once out of 15 tries
- ๐ Parsing errors
- ๐ Uninstall and reinstall many times
- ๐ Worked great for about a year, last few months terrible
- ๐ Worst app ever
- ๐ Claims never paid
- ๐ No record claims were submitted
- ๐ Navigation designed by a crazy person
- ๐ Hard to find FSA claim form
- ๐ Hardest to use
- ๐ Simple to use and works great
- ๐ Keeps getting better with updates
- ๐ Practical but isn't up to date
- ๐ Dates are limited
- ๐ Dates in 2014 not an option
- ๐ Crashes
- ๐ Loses all login info after closing app
- ๐ Pin doesn't work anymore
- ๐ Doesn't function
- ๐ Buggy, but gets the job done
- ๐ Claim entry could be faster
- ๐ Need to retype every piece of information
- ๐ Date picker fields are annoying
- ๐ Works but with some issues
- ๐ Keep getting 'enter start date' error
- ๐ Doesn't have all the detail
- ๐ Can't see any details of transactions
- ๐ Best App
- ๐ Check balance on the fly
- ๐ Good for Limited info
- ๐ Can't see pending charges or claims
- ๐ It's fine
- ๐ Makes a difference???
