Access your tax-free benefit accounts securely from your mobile device. Check balances, submit claims, and manage receipts conveniently. Stay on top of your benefits wherever you go.
What We Love
- 👍 User-friendly interface (rarely mentioned)
- 🚀 Fast claim submission (rarely mentioned)
- 👍 Ability to check balance (basic functionality)
Room to Improve
- 🐛 App crashes frequently
- 🐛 Login issues (server errors, unavailable service)
- 🐛 Limited functionality
- 🐛 Poor user experience
- 🐛 Missing essential features (claim status, direct deposit)
- 🐛 Unclear transaction details
- 🐛 Difficult to navigate
- 🐛 Inability to upload files (only photos)
- 🐛 Poor customer service
- 🐛 Website issues also reported
- 🐛 App not updated
- 🐛 Security concerns (data compromised)
- 🐛 Confusing account balances
- 🐛 Rejection of receipts
- 🐛 Company code required for login
- 🐛 Font clarity issues
- 🐛 App doesn't work on older devices
- 🐛 PIN expiration issues
- 🐛 No Touch ID/Face ID support
- 🐛 Claims vanishing after submission
- 🐛 No directions on app operation
- 🐛 Inability to activate/manage card
- 🐛 No in-app notification for denied claims
- 🐛 Product not accepted at certain retailers
- 🐛 Difficulty in differentiating claim types (FSA/HRA)
- 🐛 No way to store receipts before submission
- 🐛 No way to view past submissions
- 🐛 No option to withdraw balances by direct deposit
- 🐛 App doesn't show useful information for dependent care
- 🐛 No way to click into accounts for transactions
- 🐛 No transaction history appearing
- 🐛 No option to submit claim for reimbursement
- 🐛 Dead links for reimbursements and transaction view on website
- 🐛 No passkey for login
- 🐛 App crashes upon opening
- 🐛 App contains little information
- 🐛 Outstanding receipt requests are contradictory
- 🐛 Submit a claim is missing
- 🐛 App freezes, resets, repeats
- 🐛 No in-app notification about denied claims
- 🐛 Terrible customer service
- 🐛 App hardly lets me in
- 🐛 "Service unavailable" messages
- 🐛 App crashes the second I click to open it
- 🐛 Unusable, crashes immediately
- 🐛 App contains so little information it's completely useless
- 🐛 Submit a claim is literally missing
- 🐛 App is awful, freezes, resets, repeats
- 🐛 Lacks any real functionality
- 🐛 Virtually useless with no transaction history
- 🐛 No option to submit a claim for reimbursement
- 🐛 Website also not working
- 🐛 Horrible app and website
- 🐛 Customer service non-existent
- 🐛 Claims denied and no notifications sent
- 🐛 App and website are horrible
- 🐛 Bottom of the barrel app
- 🐛 Middle school kids build better apps
- 🐛 Not user friendly
- 🐛 Registration doesn't work
- 🐛 Impossible to register
- 🐛 Company can't handle simple IT
- 🐛 App and website are utterly terrible
- 🐛 Bare bones app
- 🐛 Unstable, shuts down midway through submitting claim
- 🐛 Challenging to get human assistance
- 🐛 Awful customer service
- 🐛 Unresponsive to emails and inquiries
- 🐛 Long call wait times
- 🐛 Site hard to navigate and understand
- 🐛 Product not accepted at Sam’s Club
- 🐛 Unwilling to provide a list of in-network retailers
- 🐛 Customer support told to do check and see method
- 🐛 Awful App—plain and simple
- 🐛 Information compromised through app
- 🐛 Cannot login
- 🐛 Not kosher, don't trust app
- 🐛 Impossible to submit claims
- 🐛 Receipt keeps getting rejected
- 🐛 Chat function on website doesn't work
- 🐛 Bad functionality
- 🐛 Can’t tell difference between deposits and withdrawals
- 🐛 Phone system repeatedly hangs up
- 🐛 "Press 1 for call back" feature doesn't work
- 🐛 Almost useless
- 🐛 Transaction history is short and lacking
- 🐛 Hard to use
- 🐛 Forget login, have to remember company code
- 🐛 Not a good experience
- 🐛 Cards weren't sent out until 3 weeks into new year
- 🐛 Little information about how to use cards
- 🐛 Poorly designed, glitchy app and website
- 🐛 Missing essential features
- 🐛 Lacks ability to view claim status
- 🐛 Lacks ability to withdraw balances by direct deposit
- 🐛 Not great
- 🐛 Unable to activate card via app
- 🐛 Cannot turn card on or off
- 🐛 Cannot request replacement card on app
- 🐛 Have to wait in queue on phone
- 🐛 Poor design
- 🐛 Not very useful for reviewing claims, checking payments, determining why claim denied
- 🐛 Not as useful as previous provider's app
- 🐛 Website should be optimized for phone
- 🐛 Barely functional
- 🐛 Really poorly designed
- 🐛 Can’t really do much
- 🐛 Cannot go back to edit/upload more documents after filing a claim
- 🐛 Awful company
- 🐛 Sent 5 emails, tried chat, called (on hold over 2 hours), can't get through
- 🐛 Claim approved but never paid
- 🐛 Steal your money
- 🐛 Not awesome
- 🐛 Does not allow upload of PDF receipts
- 🐛 Prompts for camera scan, no alternative formats
- 🐛 Could not even log in
- 🐛 No particular instructions for new account
- 🐛 Totally confusing
- 🐛 Cannot even request a new card
- 🐛 App and website keep crashing
- 🐛 Says I am not a member
- 🐛 Very poor app
- 🐛 No detailed overview of accounts
- 🐛 No way to click into each account
- 🐛 Can't clearly see claims history or pending payments
- 🐛 Worst app ever for FSA
- 🐛 Worst FSA benefit company
- 🐛 Submitted claims twice
- 🐛 Have to call and be placed on hold
- 🐛 Not good
- 🐛 Just enough information and functionality to make you frustrated
- 🐛 Temperamental
- 🐛 App looping at login saying "Service not available"
- 🐛 Website says can't submit because previous claim open
- 🐛 Reimbursed from FSA, not HRA
- 🐛 Needs a way to indicate claim type
- 🐛 App didn't have a way to differentiate FSA or HRA
- 🐛 Emptied FSA account
- 🐛 Didn't follow benefits entitled to
- 🐛 App literally won't sign me in
- 🐛 Bad user experience
- 🐛 Missing functionality
- 🐛 Basically useless for dependent care
- 🐛 Doesn't show useful information like balance, claim status, past payouts
- 🐛 Just takes up space on phone
- 🐛 Fix the text please
- 🐛 Font clarity leaves much to be desired
- 🐛 Can not submit receipts
- 🐛 App keeps on spinning
- 🐛 Gateway Time-out
- 🐛 Getting there
- 🐛 Missing claim status
- 🐛 SushiRoll
- 🐛 App is just so plain
- 🐛 Can't find many features
- 🐛 Update history 2-3 years ago
- 🐛 Not sure if security is up to date
- 🐛 Listing recent card transactions twice
- 🐛 So bad
- 🐛 UI is terrible
- 🐛 Doesn't even work
- 🐛 Claims vanished
- 🐛 Pretty useless
- 🐛 Useless
- 🐛 No way to upload a claim or search for anything
- 🐛 Needs work!
- 🐛 Not Apple intuitive
- 🐛 No directions on how to operate
- 🐛 Phone help doesn't listen well
- 🐛 BRI get your act together!
- 🐛 Horrible
- 🐛 Server unavailable
- 🐛 Back to snail mailing receipts
- 🐛 Waste of time and phone space
- 🐛 Can't do anything except see current balance
- 🐛 Last update erased option to submit document
- 🐛 Useless app
- 🐛 Benefit program can't offer benefits in generic app
- 🐛 No bug fixes, no improvements in over a year
- 🐛 Managers/administrators dropped the ball
- 🐛 All the worst of what an app can be
- 🐛 Legacy provider of services
- 🐛 Not updated for recent devices
- 🐛 PIN arbitrarily expires
- 🐛 Byzantine process for navigation
- 🐛 Balances hidden
- 🐛 Transaction details not easily accessible
- 🐛 Will not clear need for receipt
- 🐛 No detail if receipt was accepted
- 🐛 Frustrating
- 🐛 Successful login once out of 15 tries
- 🐛 Parsing errors
- 🐛 Uninstall and reinstall many times
- 🐛 Worked great for about a year, last few months terrible
- 🐛 Worst app ever
- 🐛 Claims never paid
- 🐛 No record claims were submitted
- 🐛 Navigation designed by a crazy person
- 🐛 Hard to find FSA claim form
- 🐛 Hardest to use
- 🐛 Simple to use and works great
- 🐛 Keeps getting better with updates
- 🐛 Practical but isn't up to date
- 🐛 Dates are limited
- 🐛 Dates in 2014 not an option
- 🐛 Crashes
- 🐛 Loses all login info after closing app
- 🐛 Pin doesn't work anymore
- 🐛 Doesn't function
- 🐛 Buggy, but gets the job done
- 🐛 Claim entry could be faster
- 🐛 Need to retype every piece of information
- 🐛 Date picker fields are annoying
- 🐛 Works but with some issues
- 🐛 Keep getting 'enter start date' error
- 🐛 Doesn't have all the detail
- 🐛 Can't see any details of transactions
- 🐛 Best App
- 🐛 Check balance on the fly
- 🐛 Good for Limited info
- 🐛 Can't see pending charges or claims
- 🐛 It's fine
- 🐛 Makes a difference???
