BRiMobile

Name: BRiMobile
Rating: 1.4 (75 reviews)
Author: Benefit Resource LLC

by Benefit Resource LLC

75 ratings

81 reviews

💰 Finance

Free

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Updated
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Data updated
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August 1, 2012
October 8, 2026
2026100501
iOS 17.6+
4+
free
25.45MB
iPhone, iPad
2 hours ago
American English

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Developer

Benefit Resource LLC

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About

Access your tax-free benefit accounts securely from your mobile device. Check balances, submit claims, and manage receipts conveniently. Stay on top of your benefits wherever you go.

✓Secure account access

✓On-the-go convenience

✓Check account balances

✓Submit claims

✓Manage receipts

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What users say

Summarized from real user reviews of BRiMobile. Based on 75 reviews and a 1.4/5 average, it highlights the 3 positives and 223 negatives reviewers mention most about this Finance app.

Positive things

👍User-friendly interface (rarely mentioned)
🚀Fast claim submission (rarely mentioned)
👍Ability to check balance (basic functionality)

Negative things

🐛App crashes frequently
🐛Login issues (server errors, unavailable service)
🐛Limited functionality
🐛Poor user experience
🐛Missing essential features (claim status, direct deposit)
🐛Unclear transaction details
🐛Difficult to navigate
🐛Inability to upload files (only photos)
🐛Poor customer service
🐛Website issues also reported
🐛App not updated
🐛Security concerns (data compromised)
🐛Confusing account balances
🐛Rejection of receipts
🐛Company code required for login
🐛Font clarity issues
🐛App doesn't work on older devices
🐛PIN expiration issues
🐛No Touch ID/Face ID support
🐛Claims vanishing after submission
🐛No directions on app operation
🐛Inability to activate/manage card
🐛No in-app notification for denied claims
🐛Product not accepted at certain retailers
🐛Difficulty in differentiating claim types (FSA/HRA)
🐛No way to store receipts before submission
🐛No way to view past submissions
🐛No option to withdraw balances by direct deposit
🐛App doesn't show useful information for dependent care
🐛No way to click into accounts for transactions
🐛No transaction history appearing
🐛No option to submit claim for reimbursement
🐛Dead links for reimbursements and transaction view on website
🐛No passkey for login
🐛App crashes upon opening
🐛App contains little information
🐛Outstanding receipt requests are contradictory
🐛Submit a claim is missing
🐛App freezes, resets, repeats
🐛No in-app notification about denied claims
🐛Terrible customer service
🐛App hardly lets me in
🐛"Service unavailable" messages
🐛App crashes the second I click to open it
🐛Unusable, crashes immediately
🐛App contains so little information it's completely useless
🐛Submit a claim is literally missing
🐛App is awful, freezes, resets, repeats
🐛Lacks any real functionality
🐛Virtually useless with no transaction history
🐛No option to submit a claim for reimbursement
🐛Website also not working
🐛Horrible app and website
🐛Customer service non-existent
🐛Claims denied and no notifications sent
🐛App and website are horrible
🐛Bottom of the barrel app
🐛Middle school kids build better apps
🐛Not user friendly
🐛Registration doesn't work
🐛Impossible to register
🐛Company can't handle simple IT
🐛App and website are utterly terrible
🐛Bare bones app
🐛Unstable, shuts down midway through submitting claim
🐛Challenging to get human assistance
🐛Awful customer service
🐛Unresponsive to emails and inquiries
🐛Long call wait times
🐛Site hard to navigate and understand
🐛Product not accepted at Sam’s Club
🐛Unwilling to provide a list of in-network retailers
🐛Customer support told to do check and see method
🐛Awful App—plain and simple
🐛Information compromised through app
🐛Cannot login
🐛Not kosher, don't trust app
🐛Impossible to submit claims
🐛Receipt keeps getting rejected
🐛Chat function on website doesn't work
🐛Bad functionality
🐛Can’t tell difference between deposits and withdrawals
🐛Phone system repeatedly hangs up
🐛"Press 1 for call back" feature doesn't work
🐛Almost useless
🐛Transaction history is short and lacking
🐛Hard to use
🐛Forget login, have to remember company code
🐛Not a good experience
🐛Cards weren't sent out until 3 weeks into new year
🐛Little information about how to use cards
🐛Poorly designed, glitchy app and website
🐛Missing essential features
🐛Lacks ability to view claim status
🐛Lacks ability to withdraw balances by direct deposit
🐛Not great
🐛Unable to activate card via app
🐛Cannot turn card on or off
🐛Cannot request replacement card on app
🐛Have to wait in queue on phone
🐛Poor design
🐛Not very useful for reviewing claims, checking payments, determining why claim denied
🐛Not as useful as previous provider's app
🐛Website should be optimized for phone
🐛Barely functional
🐛Really poorly designed
🐛Can’t really do much
🐛Cannot go back to edit/upload more documents after filing a claim
🐛Awful company
🐛Sent 5 emails, tried chat, called (on hold over 2 hours), can't get through
🐛Claim approved but never paid
🐛Steal your money
🐛Not awesome
🐛Does not allow upload of PDF receipts
🐛Prompts for camera scan, no alternative formats
🐛Could not even log in
🐛No particular instructions for new account
🐛Totally confusing
🐛Cannot even request a new card
🐛App and website keep crashing
🐛Says I am not a member
🐛Very poor app
🐛No detailed overview of accounts
🐛No way to click into each account
🐛Can't clearly see claims history or pending payments
🐛Worst app ever for FSA
🐛Worst FSA benefit company
🐛Submitted claims twice
🐛Have to call and be placed on hold
🐛Not good
🐛Just enough information and functionality to make you frustrated
🐛Temperamental
🐛App looping at login saying "Service not available"
🐛Website says can't submit because previous claim open
🐛Reimbursed from FSA, not HRA
🐛Needs a way to indicate claim type
🐛App didn't have a way to differentiate FSA or HRA
🐛Emptied FSA account
🐛Didn't follow benefits entitled to
🐛App literally won't sign me in
🐛Bad user experience
🐛Missing functionality
🐛Basically useless for dependent care
🐛Doesn't show useful information like balance, claim status, past payouts
🐛Just takes up space on phone
🐛Fix the text please
🐛Font clarity leaves much to be desired
🐛Can not submit receipts
🐛App keeps on spinning
🐛Gateway Time-out
🐛Getting there
🐛Missing claim status
🐛SushiRoll
🐛App is just so plain
🐛Can't find many features
🐛Update history 2-3 years ago
🐛Not sure if security is up to date
🐛Listing recent card transactions twice
🐛So bad
🐛UI is terrible
🐛Doesn't even work
🐛Claims vanished
🐛Pretty useless
🐛Useless
🐛No way to upload a claim or search for anything
🐛Needs work!
🐛Not Apple intuitive
🐛No directions on how to operate
🐛Phone help doesn't listen well
🐛BRI get your act together!
🐛Horrible
🐛Server unavailable
🐛Back to snail mailing receipts
🐛Waste of time and phone space
🐛Can't do anything except see current balance
🐛Last update erased option to submit document
🐛Useless app
🐛Benefit program can't offer benefits in generic app
🐛No bug fixes, no improvements in over a year
🐛Managers/administrators dropped the ball
🐛All the worst of what an app can be
🐛Legacy provider of services
🐛Not updated for recent devices
🐛PIN arbitrarily expires
🐛Byzantine process for navigation
🐛Balances hidden
🐛Transaction details not easily accessible
🐛Will not clear need for receipt
🐛No detail if receipt was accepted
🐛Frustrating
🐛Successful login once out of 15 tries
🐛Parsing errors
🐛Uninstall and reinstall many times
🐛Worked great for about a year, last few months terrible
🐛Worst app ever
🐛Claims never paid
🐛No record claims were submitted
🐛Navigation designed by a crazy person
🐛Hard to find FSA claim form
🐛Hardest to use
🐛Simple to use and works great
🐛Keeps getting better with updates
🐛Practical but isn't up to date
🐛Dates are limited
🐛Dates in 2014 not an option
🐛Crashes
🐛Loses all login info after closing app
🐛Pin doesn't work anymore
🐛Doesn't function
🐛Buggy, but gets the job done
🐛Claim entry could be faster
🐛Need to retype every piece of information
🐛Date picker fields are annoying
🐛Works but with some issues
🐛Keep getting 'enter start date' error
🐛Doesn't have all the detail
🐛Can't see any details of transactions
🐛Best App
🐛Check balance on the fly
🐛Good for Limited info
🐛Can't see pending charges or claims
🐛It's fine
🐛Makes a difference???

See all reviews

What's New in BRiMobile

2026100501

October 8, 2026

Updated a URL on the backend as part of migration efforts.

User reviews

Most Recent Highest Rated Lowest Rated

Recent Transactions Unclear

When displaying recent transactions for the account, it doesn’t display what’s a credit and what is a debit. That’s should be super basic and common sense. You literally just have to include a negative symbol for debits, why don’t they do that? Nor do they include a running total. Definitely a half-hearted attempt at an app. Disappointing.

North Bay Josh

a month ago

What’s the point?

What’s the point of the app when there are very little features in comparison to the web version?

Rightsideofhistory2

2 months ago

Limited Functionality

Shows last year and this years amounts but can’t tell if this is the amount eligible or remaining. Not user friendly at all. Needs more attention to UserExperience

MargotKhoo

3 months ago

Server Error

“Server Error” all
Day long ! I need this working lome Now !

Freddy-90210

3 months ago

Needs Major Improvements

Every time I have attempted to login I am informed that the service is not available. What’s the point of having an app?

Aresidc

3 months ago

See 76 more reviews

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Developer apps

BRI Mobile: COBRA/Direct Bill

by Benefit Resource LLC

🏥 Medical

(6)

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User experience

🐞

Reported Bugs

82 issues

Server Error

Bug

Service not available

Bug

✨

Requested Features

27 requests

More attention to User Experience

Feature

Ability to tell if amount is eligible or remaining

Feature

FAQ

What does BRiMobile do?

BRiMobile provides secure, on-the-go access to your tax-free benefit accounts managed by Benefit Resource, Inc. It allows you to check your account balances, submit claims, and manage receipts.

What are the key features of BRiMobile?

Key features include secure access to your benefit accounts, the ability to check balances, submit claims directly through the app, and manage requested receipts for submission.

Is BRiMobile free to use?

Yes, BRiMobile is a free application. There are no costs associated with downloading or using the app itself.

Who is BRiMobile designed for?

This app is designed for individuals who have tax-free benefit accounts administered by Benefit Resource, Inc. It's for users who need convenient access to manage their benefits while away from their computer.

BRiMobile

Details

Features

Developer

About

What users say

Positive things

Negative things

What's New in BRiMobile

Looking for something similar?

User reviews

Recent Transactions Unclear

What’s the point?

Limited Functionality

Server Error

Needs Major Improvements

Alternatives

Developer apps

User experience

Reported Bugs

Requested Features

FAQ

What does BRiMobile do?

What are the key features of BRiMobile?

Is BRiMobile free to use?

Who is BRiMobile designed for?

Alternatives