This platform provides customer service and sales tools for businesses. It enables real-time support, lead qualification, and efficient ticket management on the go. Enhance customer experience and boost sales with instant responses and automated engagement.
What We Love
- π Clean and easy UI
- π Stable and useful for communication
- π Good app, provides communication options
- π Recommended
- π Very good
- π Great communication tool
- π Helpful
- π Great app
- π The BEST
- π Excellent Services
- π KullanΔ±ΕlΔ± (Convenient)
- π Good software and service
- π Great Upgrade
- π Easy to use interface
Room to Improve
- π Cannot save pictures after update
- π Important feature (in-chat notification) removed
- π Live chat bugs on latest iOS
- π iPad app broken in landscape mode
- π Terrible user experience, poor system design
- π Message delays or lost messages
- π Billing system terrible, hard to subscribe
- π No customer service, only unhelpful bots
- π Developers haven't responded to reviews for years
- π Editing a chat sends unedited version
- π Auto-correct/punctuation messes with typing
- π Latest version glitches with notification errors
- π Apple app version very different from browser
- π Text box in Helpdesk tickets infuriating, cannot enter single quote
- π Consistently getting worse, more unusable
- π Screen shifts up when typing, hides content
- π Enter key doesn't submit message with Bluetooth keyboard
- π No dark mode
- π Difficult to create tickets or see online agents
- π New version not productive, awkward
- π Late notifications, missing chats
- π Cannot tag chats comfortably
- π Cannot check chat reports
- π Cannot look up details
- π Chat redirected to another place, potential hack
- π App freezes, appears no internet
- π App causes missed chats, turns chat on automatically
- π Cannot zoom or rotate screenshots
- π Do not want to accept chats all the time, auto-accepts
- π Notifications not reliable, causing missed chats
- π App not part of LiveChat ecosystem, needs improvement
- π Old app worked when phone was locked, new app logs out
- π Notifications don't work
- π Last update not optimized for iPhone
- π Misses notifications, losing sales
- π App is trash
- π Much worse than previous app, less features, worse layout
- π Forced upgrade to a 'Lite' version
- π Horrible UX for Agents, 'Lite' version missing features
- π Cannot select and copy specific info from chat, only entire text box
- π Cannot see which agents chatted with a customer in archives
- π Notifications not working
- π Worst app, doesn't notify of chats
- π No iPad support, no landscape mode
- π Terrible app
- π Still doesn't work, error messages
- π Original app logged in even when not connected
