Provide Support Live Chat

Provide Support Live Chat

App for agents to handle chats

4 ratings
3 reviews
Free

Details

  • Released
  • Updated
  • March 28, 2019
  • July 18, 2023
Provide Support Live Chat screenshot #1 for iPhone
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About

Engage with website visitors and handle customer inquiries on the go. This mobile console allows you to monitor activity, accept chat requests, and provide real-time assistance from anywhere. Never miss a sales opportunity with instant customer support.

Accept chat requests
Use canned responses
Monitor website in real-time
Transfer chats to agents
View visitor location and history
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What's New in Provide Support Live Chat

2.2.0

July 18, 2023

- New network protocol support added - Misc UI improvements - Minor bugs fixes

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User reviews

Terrible

After months still there is connection problems and they haven’t fixed it yet. You have to wait for a long time to see chat conversations, or sometimes you have to close the app and open it again to see the messages.

Not recommend!!!

Good and could be great.

I would love to give this a five star. Just not possible yet as there or a few things missing.

1. You can’t start a pro active conversation with a visitor

2. You can’t see the referral link that brought them to you.

Those two items would be worth two more stars.

Overall a very good product addition. Just a little bit light weight.
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Fully Functional

I rated the one star last month because of technical glitch, which has been fixed in the latest update. If the app stays as expected for another month, I’ll change the rating to 5 stars.

Developer apps

FAQ

What is Provide Support Live Chat?

Provide Support Live Chat is a mobile application designed for agents to handle live chat conversations with website visitors. It allows you to monitor activity, accept chat requests, and provide customer assistance from your mobile device.

Is Provide Support Live Chat free to use?

Yes, the Provide Support Live Chat application is available for free. There are no in-app purchases or advertisements associated with its use.

What devices does Provide Support Live Chat support?

Provide Support Live Chat is available on iPhone and iPod devices. It is also compatible with Mac computers.

How often is Provide Support Live Chat updated?

The application was last updated on July 18, 2023, with version 2.2.0. This indicates a relatively recent update, suggesting ongoing development and maintenance.

What is the age rating for Provide Support Live Chat?

Provide Support Live Chat has an age rating of 4+. This means it is suitable for users of all ages, with no mature content restrictions.

Can I transfer chats to other agents using Provide Support Live Chat?

Yes, a key feature of Provide Support Live Chat is the ability to transfer active chat conversations to other live chat agents within your team.

Does Provide Support Live Chat have canned responses?

Yes, the application includes the functionality to use canned responses. This allows agents to quickly send pre-written answers to frequently asked questions, improving efficiency.

What user feedback is available for Provide Support Live Chat?

Based on the available data, Provide Support Live Chat has a rating of 1.0 stars from 4 ratings. This indicates a very low user satisfaction score based on a small number of reviews.